- A Product Manager with 6+ years of professional experience and 3+ years of Product and Project Management experience developing and delivering software product solutions. Self - motivated and result oriented with a strong background in consulting and client engagement services for product solutions to increase user growth and improve user engagement.
- Currently leading team of product managers to build and deliver altruistic meta-platform in the wake of COVID-19.
- Defined a strategic product roadmap to build and deliver MVP features that aligns with organization mission.
- Developed unique Product Management framework to guide new Product Managers help deliver high value features.
Project Manager/Scrum Master
- Improved user experience for the B2C content that resulted in unique visitor increase 8% year over year.
- Partnered with TrueCar to provide transparent auto buying experience led to prospect sales increase 17% over year.
- Delivered dynamic data-driven auto buying services led to an auto sales lead increase 42% year over year.
- Led cross-functional team to optimize site performance that improved SEO score of mobile from 8% to 45%.
- Delivered serverless architecture solution for the digital content team to reduce the operations cost by $60k/month.
- Implemented Agile workflows and dashboards that improved development cycle efficiency doubling the output.
Senior Software Engineer
- Lead cross-functional teams as a subject matter expert for product support, increased client satisfaction rate to 100%.
- Mentored and groomed offshore team of engineers on technical support processes, customer engagement techniques.
- Consulted multiple high profile clients and delivered B2B enterprise product solutions to improve marketing sales.
Staff Software Engineer
- Achieved 10/10 Net Promoter Score for customer success and satisfaction survey throughout fiscal years.
- Led cross-functional teams during support calls, researched technical challenges and recommended product solutions.
- Delivered technical knowledge based articles to clients that reduced the case resolution time and support tickets in half of its original frequency.