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Technical Program Manager Resume

Swiss Re, NY

EXPERIENCE SUMMARY:

  • Program /Project Management professional with progressive experience in Information technology, digital, e - Business, Consumerism, business transformation process & systems integration, agile software development and IT strategy in Healthcare, Insurance and Manufacturing domain.
  • Hands-on Program/Project Manager capable of understanding the wider objectives of the program with analytical thinking, leadership.
  • Experienced in managing Development, Maintenance and Support Projects, across Insurance, Healthcare and Manufacturing domains.
  • Proficient in Release management activities including implementation plan preparation, scheduling, and controlling the build activities through different stages and environments till Production.
  • Experienced in IT consulting & development.
  • Primary experience in development of internet/Windows and distributed applications using Microsoft Technologies.
  • This includes architecture, requirement analysis, system design, development, implementation, testing and maintenance.
  • Extensive experience from project initiation to project closure (End to End) using Agile Methodologies and Waterfall Methodologies with OnSite - Offshore model.
  • Well versed with PMBOK based project management. Working closely with Business stakeholders, regulatory/compliance teams, Vendor teams and distribution Partner teams as per the business needs. Handled projects budget ranging from 1 to 5M.
  • Extensive experience with Microsoft.NET technologies (ASP.NET, AJAX, C#, ADO.NET, VB.net, RESTFUL Services, WCF, XML/XSLT, AJAX, SQL, Web Services, SOAP UI, Postman, WCF, Enterprise library, Entity Frame Work, Smart client applications, CAB, MVC), DevOps environment
  • Worked with various clients like Confidential, New Jersey Manufactures, NHS (Healthcare, UK), GlaxoSmithKline (Healthcare), Confidential Financials (Insurance), Confidential etc
  • Solid web application development / Troubleshooting experience in 2/n-tier architecture. Languages used are: ASP.Net, C#.Net, VB.Net, ASP, VBScript, JavaScript, HTML 4.0/DHTML, XML/XSLT, Ajax, JAVA, Micro services
  • Also worked on MS SQL Server, Oracle. Hands on experience with Data using SQL statements, Stored Procedures, Profiling, Installation of SQL Server 7.0 / /2008 databases. Establishing security rules, policies and procedure for Data Governance and define the data security, completeness to move towards digital transformation.
  • Proficient in HP - Quality Centre, SVN, Team Foundation Server (TFS), VSS, Synergy, Cruise-Control (Continuous Integration), MS Project, JIRA, Confluence, Bamboo, Rational Team Concert, Docker, Cloud Architecture etc
  • Experienced in different domains like Healthcare, Insurance, Media, ecommerce and Entertainment and Manufacturing
  • Worked using Agile, Scrum, Kanban and waterfall methodologies.
  • Coordinating for project execution: working with onsite and offshore team for Design / Development/ SIT / UAT and Deployment phases.
  • Detail Release Planning & coordination for UAT and production deployments: Deployment planning, Release Management, Handling outages and incidents reporting post production support.

TECHNICAL SKILLS:

Languages: C#, VB.NET, AJAX, ASP.NET, ADO.NET, ASP, VB, JAVA PLSQL

Web Technologies: HTML, ASP2.0/3.0, C#, .NET 2.0\3.0\4.0, JSON, REST API, WCF, JavaVBScript, Java script, Visual Studio.Net, IIS 6.0/7.0, ASP.Net, VB.Net, C#, ADO.Net, Azure, XML/XSL/XSLT, SOAP, WSDL, CSS, MVC, AJAX, CSS, JQuery, Linq

Data Bases: SQL Server 6.5/7.0/2000/2005/2008/2012 , Oracle 8i / 9i, My-SQL

Version Control System: TFS, VSS, SVN

Other(s): Jenkins, Bamboo, Cruise Control, Maven, Rational Team Concert, MS Build, HP QC, MS Project, JIRA, Confluence, Cloud Architecture, Visio

Project Management: ADM Project Delivery, Program / Delivery Management, Project Management, Quality Improvement, Risk Management, Vendor Management

WORK EXPERIENCE:

Confidential, Swiss Re, NY

Technical Program Manager

Project Environment: Web-based Applications, APIs, Web Services, Soap UI, Restful API Services, Micro Services, JAVA, Mongodb, Azure Cloud, .NET framework 4.7, C#, Dell Boomi, SMARTS, DevOps, JIRA, SharePoint, VSTS,Wiki/ Confluence, CI/CD implemented DevOps Environment

SKILL: Stakeholder management, PMBOK-Project Management, Delivery Management, Scrum Master, Quality Improvement, Release Management, Project Delivery, Risk Management, Change Management, Technical Designing, Agile (Scrum, Kanban), Trouble shooting, Application Development

Responsibilities:

  • I have involved in Digital Transformation initiatives that includes business key value mapping and matrices tracking.
  • Working with multiple teams, I manage variety of projects, lead some of the key initiatives, manage vendor relationship, select technology solutions, and drive project deliveries.
  • I involved in budget planning, road map and strategy, process improvement, vendor management and team building. I work closely with key business and system partners across Confidential, Life Capital and Swiss Re organization.
  • I interact with customer success team and developer group closely and can easily get into the architectural design and solution frameworks.
  • I conduct Scrum ceremonies and lead the team for agile execution. I was part of Forms Replacement Project, which is generating the application forms as per the approved regulatory compliance team.
  • Executed the IT-Stabilization Project, which analyzed and addressed all process gaps and addressed may of the Performance issues around may IT process.
  • Technical contributions to the portfolio including existing data analysis as per the business requirements, querying and performing analysis on data from different repository schema using SQL functions.
  • Closely worked with the Azure Cloud team for Azure Data Factory Migration ( V1 to V2 ) Project.
  • Involving in data modeling as per different distribution partner/vendor platform in order to board them into Confidential .

Confidential

Service Delivery Lead/ Program Manager for Anthem

Project Environment: Web-based Applications, APIs, Web Services, Soap UI, RPC, Restful API Services, Micro Services, Data Power, Mainframe enablement, JAVA, Mongodb, Micro services, Oracle 10i, API Management( APIgee), JIRA, SharePoint, Confluence

SKILL: Stakeholder management, PMBOK-Project Management, Delivery Management, Quality Improvement, Release Management, Change Management, Project Delivery, Scrum Master, Risk Management, Status Reporting

Responsibilities:

  • The delivery of the Programs/projects under the assigned portfolio
  • Bridging between Consumer Stake holders and Project development team
  • Stakeholder /Consumer management
  • Resource forecasting & tracking budget for the projects within the portfolio
  • Involve in high level design/solution review along with Portfolio analyst and SME
  • Orchestrate the technical working sessions with third party vendor teams and development team
  • Working closely with the technical team from diverse technical stack including JAVA, Mainframe, Oracle, Mongodb, Micro service, BPM, .Net, Apigee, Data Power, Automation Testers etc
  • Ensuring the proper hand-off of the requirements from delivery team (Portfolio Lead/Portfolio Analyst) to scrum team (Product Owner/Domain Analyst)
  • Taken the responsibility of LOE (Level Of Effort) preparation and approval process
  • Coordinates with Scrum Master(s) for the status involved in the project work
  • Accommodate and overlap the meetings and coordinate geographically distributed vendor team (onshore/offshore distributed) and Customer side program teams
  • Request hours allocations for teams as forecasted through APM tool
  • Status reporting & participating in portfolio level agile ceremonies for the projects within the portfolio
  • Participate in Product Backlog Prioritization and working with POS to get the timelines as per consumer requests
  • Responsible for Release Management including the implementation plan preparation, scheduling, communicating to all stakeholders and team, and Production Check out call orchestration
  • Manages the legacy work not tied to any domain
  • JIRA Tool administration
  • Review and address cross team issues and dependencies, risks assessment and risk management etc in execution
  • Budget tracking for the assigned projects/initiatives
  • Experience with the integration project (Retina) with CVS for doing pre-auth( eligibility) and enrollment process for different members including Medicaid.
  • Experience with API integration requirements for different internal and external customers

Confidential, New Jersey

IT Consultant

Project Environment: Web-based Applications, ASP.NET, C#, VB.net, SQL/PLSQL, AJAX, WCF, Web API, Angular JS, JIRA, Sharepoint, Confluence

SKILL: Scrum Master, PMBOK-Project Management, Application Development Management, Delivery Management, Change Management, Quality Improvement, Project Delivery, Database Analyst

Responsibilities:

  • Conducting daily scrum meeting with Offshore/onshore team members and help team to remove impediments and achieve its goals and coordinate activities with other teams.
  • In addition to that I Involved in requirement /technical discussions, Facilitates all team meetings, including (where applicable) the Daily Stand-up, Iteration Planning, Team Demo, and Iteration Retrospective and development of the project.
  • Providing technical and functional knowledge to team members.
  • Ownership of standards-based compliance or process improvement efforts
  • Participation in quality improvement initiatives and processes, adherence to standards, and timely, measurable results, Regular use/reporting of metrics to Top Management.
  • Technical contributions to the project including existing data analysis as per the business requirement, querying and performing analysis on data from different repository schema using SQL functions.
  • The Aggregator Database component designing and implementation using RDBMS.
  • Designed the integration Solution with ETL system. Conducted structural and behavioral modeling, created use case models, activity, ER, class, sequence and state diagrams and implemented a database using PL/SQL.

Confidential

Project /Program Manager

Project Environment: Web-based Applications, ASP.NET, C#, VB.net, SQL/PLSQL, AJAX, WCF, JIRA, SharePoint, Confluence

SKILL: Requirement Gathering, Design, Coding and Testing, PMBOK-Project Management, Application Development management, Delivery Management, Change Management, Quality Improvement, Project Delivery

Responsibilities:

  • Involved in System Study, design / architecture and development of the project. Providing technical and functional knowledge to team members. Ownership of standards-based compliance or process improvement efforts Participation in quality improvement initiatives and processes, adherence to standards, and timely, measurable results, Regular use/reporting of metrics to Top Management. Other responsibilities are;
  • Requirement analysis and facilitate the meetings with SMEs for all technical discussions
  • Documentation and follow ups on all status /Governance meetings, MoM tracking related to the projects in Tier3 Area
  • SOW Preparation with the Project Scope, Budget, risk and other details and getting them reviewed by Finance and legal team
  • Ensure to get SOW sign off from all required parties
  • Prepared project plans (used MS Project) and execution as per the same and conducted all status meetings and Governance meetings
  • Co-ordination of project execution and tracking with onsite-offshore teams
  • Ensured all deliverables on-time; Risk/ Issue Escalations on time
  • Testing, Reviews, Release Management
  • Prepared Risk Tracking, Risk-Mitigations Plans, Communications Plans, Configuration management plans
  • Participated in all quality, finance related Audits for these projects
  • Participated in RFP preparations as part of our Microsoft Excellence group
  • Resource Management, Managing conflicts, ensuring right skills sets in the team
  • Received PCSAT for multiple times from these projects.
  • Responsible for end to end delivery for the customer in line with the agreed Timelines, statement of work(SOW) and service levels (SLA/s), as per the contract.
  • Responsible for quality objectives on the project and drive quality initiatives, Identifying, implementing and review of improvement initiatives.
  • Drive productivity improvements as per plan and control cost of operation, Responsible for customer satisfaction.
  • Review customer feedback and take corrective action.
  • Monitor daily / weekly status reports of compliance with respect to SLA/s and drive deviations to closure.

Confidential

Technical Project Manager and Scrum Master;

Project Environment: Web-based Applications, ASP.NET, C#, JIRA, SharePoint, Confluence, VB.net, SQL/PLSQL

SKILL: Scrum Master, PMBOK-Project Management, Application Development Management, Delivery Management, Change Management, Release Management, Project Management, Project Delivery, Risk Management

Responsibilities:

  • Handles more than one project and manage a team as a Technical Manager.
  • Understands the overall scopes and provide estimation for the scope of work.
  • Prepare the Design.
  • Involved in coding and testing phases as well.
  • And involved to Plan resources and schedule to deliver as per agreed timelines / milestones.
  • Manages all aspects of delivery - qualityFinancial (effort/cost tracking) people and vendors.
  • Owns the delivery parameters of the project along with delivery Manager.
  • Handling project planning, delivery, client interaction, trouble shooting, managing project operational Parameters etc.

Confidential

Technical Lead

Project Environment: Web-based Applications, ASP.NET, C#, SQL/PLSQL, Entity Frame Work, AJAX, and TFS

SKILL: Requirement Gathering,Estimation,Design,Coding and Testing,Project Management ADM, Project/Program management,Release Management,Project Delivery

Responsibilities:

  • I have taken part in evaluation of estimations, planning, Design Preparation and Reviews, Project Execution, WSR preparation and presentation of the same to Client etc for this project.
  • Applied Lean techniques in this project for process improvements.
  • Altogether I have involved in Designing, Coding, Testing, People management, task allocation, WSR preparation and presentation to Client, Managing multiple relationships and working in a highly multi-tasking environment Developing, Motivating and Managing Teams Proficient on MS technologies.

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