SUMMARY:

• Innovative and results driven IT Manager, Project Manager and Scrum Master with over 25 years’ experience successfully leading all phases of complex and diverse technology and business process projects.
• Excel at planning and successfully managing multiple, multimillion - dollar projects concurrently, and delivering alignment of business goals with technology solutions.
• Leads large project teams across multiple business units and geographical borders.
• Highly effective communicator with proven ability to build and sustain long-term, cross functional relationships with executives, teams, business divisions and partners by delivering results and establishing high levels of confidence and trust.
• I’m a senior level IT project manager/Scrum Master professional with managerial experience, a consultancy background, in conjunction with delivery of classroom instruction and with in-depth technical software and systems knowledge.

TECHNICAL PROFICIENCY:

Project Management: Waterfall, Agile, Scrum and Hybrid methodologies; CORE COMPENTENCIES: Detailed planning, costing & budgeting, change management, strategic problem solving, risk management, portfolio management, team building, customer and vendor management, strategic communication and product management

Project Experience: Windows applications (client and server), SAAS, e-commerce sites, IT systems, data services, mobile apps, county, city EMS and CAD

Industries: Commercial Software, Salesforce, Retail, Direct Sales, Financial Markets, Information, B2B, B2C, Government, City, Municipality, Banking, Credit Union, Product Development, Collections, Healthcare

Software: Smart sheet, Jira, Microsoft Technologies, MS Office, MS Project, PWA, Project Server, MS SharePoint, Front Page, Access, Visio, PLM Product Lifecycle Management, Oracle, Heat, Help IT, In-Magic, Epic Medical Systems, Crystal Reports, EDMS Software, Kofax

EMPLOYER EXPERIENCE:

Confidential, Middleton, WI

Senior IT Project/Scrum Master, Team Lead

Responsibilities:

• Senior Project Manager: Direct the Enterprise CRM project coordinating multiple software applications - e.g. MS Dynamics CRM, Anaplan, Frontier 4.0, JIRA, Smart Sheet, Xentral and all MS Office suite apps., reporting to senior leadership team monthly
• Facilitate the PMO IT monthly steering committee reporting. Lead all resource planning, external vendors, project requests, invoicing, CER requests and IT budgeting responsibilities

Confidential, Madison WI

Project Manager

Responsibilities:

• Setup Bid-letting system for contractors managing the automated system for all highway construction projects.
• Responsible for all web authoring, design for internet/extranet for the entire DTST division

Confidential, Madison WI

Sr. Project Manager & Development Leader

Responsibilities:

• Managed group of six Developers in IT supporting Java, Business Objects, HTML and Progress based software applications
• Responsible for enterprise software applications, creating RFI’s, RFP’s, grading, vendor demos and vendor management
• Senior Project Manager working on multi-year enterprise projects impacting 38 different agencies at the City
• Projects include: EDMS, GEO DB and PinPoint software using ArcPad, ArcView and GIS, On-line Payments with US Bank, Shopping Cart, Legislative Tracking Legistar, Contract compliance system, Assessor’s CAMA (Computer Assisted Mass Appraisal System), Fire/EMS City Scape implementation with CAD 911 County interface and many more

Confidential, Madison WI

IT Manager, Training, Support

Responsibilities:

• Managed training and support teams to support custom Civic Municipality based systems
• Project Manager for external clients to develop implementation plan, data conversion and go live for each municipality after point of sale
• Manage support and customer service tracking calls; developing new CRM system

Confidential, Madison, WI

Project Manager, Help Desk Manager

Responsibilities:

• Managed Help Desk team, conducted employee performance reviews, coached and trained team of 10 staff members
• Evaluated new applications, vendor management, upgraded hardware software and database environments
• Systems Training on all Microsoft and custom applications to include classroom instructions, develop curriculum, needs analysis, post level evaluations for over 500 end-users

Confidential, Middleton WI

Project Manager

Responsibilities:

• Company-wide responsibility for leading three strategic projects: international expansion, web direct retail to Canada, and product-to-market life cycle.

Confidential, Madison WI

Senior Program/PM Leader

Responsibilities:

• Performance Trustee project and Automating Trustee Reporting systems

Confidential, Madison, WI

Sr. Portfolio Manager

Responsibilities:

• Built SharePoint sites for PMO external facing sites, trained consultant project managers, converted Team Dynamics to MS Project Online with MS Project sites for consistency throughout the college.

Confidential, Madison WI

Project Manager, IT Manager

Responsibilities:

• Instituted Project Management Office structure. Managed divisional Project Managers & contractors, and coordinated cross-division functions bringing stability and status reporting to the projects in the bureau.

Confidential, Madison, WI

Project Manager and Business Analyst

Responsibilities:

• Company-wide manager for new credit union programs implementation, filings by state with state insurance commissioners.

Confidential, Madison, WI

Project Manager and Business Analyst

Responsibilities:

• Manage Help Desk of first, second and third level support technicians to support 900 end-users to include problem management, call tracking, escalation and implementation of new call tracking software
• Create efficient in-take process software at State Intake facility implementing document management and