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It Manager Resume

SUMMARY

  • IT Project Manager and SCRUM Master, with more than 15+ years of proven track record of successful planning, supervising and managing large scale programs with multiple dependencies in distributed locations
  • Specialized in Project Management, Program Management, SCRUM, Agile Coaching and PMO Operations in delivering high value to customer in achieving their business objectives. Effective leader with demonstrated ability to manage organizational and cultural change to create productive teams.
  • A seasoned professional with outstanding project planning, execution, monitoring and resource balancing skills with ability to support concurrent projects in Agile and Waterfall methodologies. Expertise in maneuvering client cultural and social environment to fulfill project needs and achieve success.
  • Excellent software quality & metrics background with knowledge on Statistical techniques and six sigma methodologies
  • Extensive experience coaching teams in the Agile Methodologies & SCRUM, Project Management (PMP certification trainings) and Quality Processes.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

  • Managing 3 independent SCRUM teams delivering multiple products using distributed and cross - functional team members
  • Empowering team to self-organize and grow cross functional
  • Facilitating Daily stand-ups, Release Planning, Sprint Planning, Backlog Grooming and Retrospective meetings
  • Remove impediments on daily basis to allow the team to deliver the sprint goals and deliverables
  • Working with Product owner and Business analysts to prioritize and create enough back logs for future Sprints
  • Use key SCRUM metrics (Burndown, Velocity, Delivered Vs Committed) to help deliver committed work and improve team performance
  • Managing all scrum boards through ADO/TFS and create right dashboards to provide visibility to stakeholders and Sponsors
  • Serve in Product owner capacity as needed in prioritizing backlog and making priority decisions
  • Providing coaching to team members on enterprise Agile practices and helps in tailoring techniques to gain efficiency based on empirical learnings.
  • Participates in Scrum-of-Scrums and discussing internal and external dependencies with Program managers and IT/Business Sponsors

SCRUM Master/IT Manager

Confidential

Responsibilities:

  • Responsible to build a rule-based campaigns and models to understand the customer history, patterns, and customer response to suggest next best policy/action to improve the insurance renewal rate by 30%
  • Overall responsibility of SCRUM teams including stakeholder communications, overall status, Scope/solution, high level estimations, planning, resource ramp-up, setting up the process and identifying key metrics
  • Identify key risks and socialize with appropriate stakeholders with mitigation plan
  • Supported product owner in facilitating the scrum process during sprint planning, sprint review, backlog refinement, removal of impediments and communicating weekly status.
  • Facilitating Daily stand-ups, Release Planning, Sprint Planning, Backlog Grooming and Retrospective meetings
  • Address delivery challenges, team building, and identify improvement opportunities

Delivery Manager

Confidential

Responsibilities:

  • Handled accelerated delivery of 15+ state roll-outs to new Policy Admin system with multi-location & multi-vendor teams
  • Led multi-functional teams of more than 80+ resources across various locations and different time zones
  • Accelerated delivery supported by various new processes and techniques
  • Managed excellent client relationship and provided solutions to address customer needs and exceeding expectations
  • Provided Innovative solutions to mitigate project risks related to quality, scope and integration management
  • Played a key role in defining onshore & offshore operating model, continuously identifying and mitigating underlying risk and issues for predictable delivery
  • Partnered with Client leadership in defining Special Lines Program roadmap for successful delivery and deployment
  • Delivered projects within budget and schedule with least number of production issues. Key contributor in achieving program goals on quality, schedule and effort.
  • Played key role in testing transformation from requirement testing to risk-based testing
  • Utilized automation, rate validation testing, forms comparison testing tools and manual testing to ensure wider coverage with lower cost.
  • Predictable delivery is the primary focus and the project plans to ensure the same were always defined well in advance with appropriate risk mitigation strategies.

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