ERP Application Support Analyst Resume

SUMMARY

Over 10+ year veteran in supply chain and project management analysis utilizing ERP systems. Solid aptitude for modules MM, PP, WM and SD. Strong proficiency towards data collection, mining, and reporting. Savvy utilization of Microsoft Office including Word, Excel, Project, Access, Visio, and Power Point. Refined knowledge of overall product lifecycle management. Expertly skilled to handle internal/external customer support issues to build quality relationships.

PROFESSIONAL EXPERIENCE

Confidential

ERP Application Support Analyst

Responsibilities:

Solve functional issues from internal users for IFS ERP application environment to create sustainability
Job aid/work instruction creation to support multiple distribution centers
Create, update, and audit security permissions for over 150 IFS ERP users
Create, update Salesforce IT helpdesk issues
Data Migration of legacy ERP system to IFS ERP

Confidential

Sr. Project Management Specialist

Responsibilities:

Project management of Airbus A350 airliner supply chain inventory (heating/cooling and insulation)
Utilized SAP, Data Warehouse, Quality systems, Rapid Response, and MRP systems to extract executive reporting used by program managers within the SBU customer business teams.
Executed continuous data trending and mining capability to proactively identify systemic delivery issues. Specific focus placed on site performance vs. demand, 52 - week delivery look ahead, forecast accuracy, stability, and commitment volatility.
Ensured appropriate actions based upon data to ensure that customer deliveries are executed on-time and recovery activities are implemented as required. Improved past-due order performance to Airbus by 75%
Partnered and managed with Materials Management, Customer & Product Support, Engineering and other functional groups to solve systemic customer issues.

Confidential

SAP Master Data Consultant

Responsibilities:

Master data record creation and management, analysis, and cleansing to ensure transparency
Updated functional specifications and design documents to improve clarity and visibility
Utilized available data to prepare executive reports on trends to internal and customer stakeholders
Created process development and deployment within work teams to identify elements of best practice

Confidential

Business Process Analyst/Project Manager

Responsibilities:

Business Process Management and creation of Data Analysis
SOP development of best practices, KPI’s process development, and Data Integrity
Six Sigma process evaluation and improvement (DMAIC methodology).
Managed SAP ERP Supply Chain data including manipulation of data for new product development, updates, and engineering changes.