SUMMARY

• Resourceful PMP Certified Agile Project Manager with over 10 years’ experience with demonstrated successful track record of deliverables working on different projects including SDLC, ERP, and IT (software/hardware), Enterprise application solutions and IT infrastructures.
• I have vast experience in diverse multi - criteria decision analysis and performance management measures, utilizing data analytics, and business intelligence reporting.
• I am also an experienced Agile Scrum Master with both strong Agile Scrum delivery skills and project facilitation experience.
• I have a deep understanding of Agile Software Development practices and experience delivering deployable software in short sprints.
• I interface with client personnel and use oral and written communications skills to develop great working relationships with stakeholders
• I have experience with multiple Project Management tools and can coordinate effectively with a wide range of resources to achieve organizational goals.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Provided project management expertise and support development of action plans (using PMBOK methodology) for designated projects.
• Applied process improvement and reengineering methodologies and principles to conduct process modernization projects
• Guided the client staff through execution of designated projects and provided regular status to stakeholders on progress
• Plans, executes and finalizes projects according to strict deadlines, delivering projects on time and within budget
• Coach, guide and mentor teams on Agile / Scrum practices and techniques
• Responsible for providing written and verbal project communications, including weekly status, dashboards and project updates
• Established effective and ongoing client communications.
• Key coordinator between team members to ensure integration of reengineering efforts
• Maintained a master schedule of deliverables and provided proactive guidance to ensure compliance with project plan.
• Managed and coordinated testing/UAT of new enhancements and modifications with dev team
• Ensures delivery of overall SOW
• Working knowledge of applications and systems that support customer relationship management (CRM), telephony (IVR etc.), business intelligence tools
• Strategized and engaged stakeholders to better understand their requirements
• Individually led project execution for designated client initiatives and or tasks
• Owned, Managed and actively participated in full lifecycle of tasks and projects from concept to strategy to planning, development and execution with impeccable attention to detail
• Effectively facilitated meetings (both virtual and physical), coordinated events and meetings, developed project support materials and kept all project management plans up to date and accurate.
• Supported and led collection, evaluation, analysis and report creation for various project initiatives
• Developed and maintained action items for associated projects, tasks and worked with stakeholders to ensure project progressed on-time and within scope and budget
• Supported overall data analysis, conclusions and presentations related to project and task completion and findings
• Ensured to track, measure, report and evaluate vendor performance
• Prepared monthly performance reports based on contract requirements
• Presented to C-level executives ensuring to give them the information sought
• Provided corporate IT support including but not limited to SharePoint, Office 365, etc.

Project Manager/Scrum Master

Confidential

Responsibilities:

• As a Scrum Master responsible for 2 scrum teams with a focus on guiding the teams towards improving the way they work; Facilitating sprint planning, retrospective and demos.
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings.
• Product manager and assisting the product owner and business analyst with managing the product backlog and removing all obstacles to project team efficiency and effectiveness; reaching out to the larger organizational network for impediment removal and ensuring cross-team coordination.
• Provided appropriate oversight to team members including engineers, analysts, and support personnel.
• Using user stories to capture requirements and create test cases
• Scheduled and allocated work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives.
• Provided appropriate oversight to team members including engineers, analysts, and support personnel.
• Scheduled and allocated work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives.
• Supported process documentation
• Developed new and refining existing process to enhance quality and productivity.
• Reviewed and evaluated work of staff and preparing periodic performance reports.
• Ensured product quality and timeliness of efforts.
• Analyzed project data
• Managed and tracked project finances.
• Tracked defects, issues and other development efforts using JIRA
• Ensured and maintain quality communication and interaction with stakeholders/clients
• Supported development of product roadmaps strengthening the presence of the team as an agile center of excellence.
• Maintained relevant metrics that helps the team see how they are doing.
• Coached and mentored other Project Managers/Scrum Masters on our program team and partnering to ensure that our ways of working are consistent across teams.
• Responsible for vendor management.
• Planned with stakeholders to define requirements
• Project Planning