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Lead Project Manager Resume

Atlanta, GA

SUMMARY:

Senior Manager with full system/software development life cycle (SDLC) experience. Focus on Program / Project Management, Quality Assurance, and Change Management. Proven track record leading cross - functional teams through complex business and IT projects while keeping stakeholders, management, and project team members current on successes, upcoming milestones, as well as apprised of any potential risks or issues that may impede progress and the potential mitigation strategies.

KEY SKILLS:

Business Partner on Strategic Initiatives

Development and continuous improvement of standardized Portfolio, Program, and Project Management processes

Development and continuous improvement of standardized Business Analysis and Quality Assurance processes

Portfolio / Program Management; cross functional team leadership

Management and development of Project Managers, Business Analysts, and Quality Assurance Analysts

Full SDLC experience in multiple methodologies (Waterfall, Iterative, Agile, Scrum, etc)

Training program development

Business Systems Support / Production Support / Operational Assistance

EMPLOYMENT HISTORY:

Confidential, Atlanta, GA

Lead Project Manager

Responsibilities:

  • Executive Level reporting for Central IT and Programs within IT
  • Program management responsibility for Legal Projects driven by General Data Privacy Regulation (GDPR) changes in the UK
  • Project management responsibility for multiple large / complex Infrastructure projects
  • Portfolio Management responsibility for Corporate IT
  • Development and maintenance of 3-year corporate IT roadmaps by function
  • Creation and monthly updates of 18-month operational plans including resource allocation
  • Participation in Annual Project and Operational budgeting process
  • Coordination with EPMO; IT Finance and Program Managers for monthly and quarterly governance reporting
  • Represent Corporate IT on Global Governance Boards and participate as Program / Project Management expert on IT process improvement initiatives
  • Program Management responsibility for multiple programs during tenure including the Enterprise Risk Management area of Corporate IT, the Brand Transformation Program, and the Ceded Reinsurance program
  • Project Management responsibility for multiple Corporate Shared Services applications and business projects
  • Establish and Lead Steering committees to prioritize work for each Corporate Shared Area / Application
  • Run multiple simultaneous work streams coordinating the full SDLC effort including management of BSA, Dev and QA resources. Resources are in varying locations: onsite, onshore, and offshore
  • Responsible for Governance processes documentation and communication
  • Mentoring of new and less experienced resources with regards to AXIS EPMO defined governance process, standard project management documentation, business analysis documentation, development documentation, quality assurance and control documentation, and training documentation

Confidential, Atlanta, GA

Quality Assurance Manager

Responsibilities:

  • Program management for the portfolio of production insurance applications
  • Developed and implemented standardized SDLC processes and templates for use throughout the organization
  • Provided leadership and guidance for projects of varying sizes
  • Led and participated in IT leadership projects
  • Implemented communication improvements both internal and external to IT
  • Implemented Governance process
  • Implemented continuous improvement processes across IT departments
  • Developed and managed Application Support Analysts, Business Analysts, Developers, and Quality Assurance Analysts
  • Included onsite, remote, and offshore resources
  • Implemented, monitored and improved Production Support (PS) and Quality Assurance processes
  • Able to add support of additional 9 applications by the PS team without adding additional headcount
  • Able to maintain a greater than 90% metric of meeting PS SLAs
  • Built a Quality Assurance organization
  • Implemented Quality Center for Release Management, Test Planning, Test Execution, and Defect Management

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Developed standardized Project Management Organization (PMO) processes, procedures, guidelines, and templates
  • Conducted PMO Tollgate review sessions
  • Program Management responsibilities including partnering with Sr. Management to prioritize, resource, and manage concurrent projects to ensure business involvement, timely delivery, and end user satisfaction
  • Project Manager for various size process and technology projects including the following responsibilities:
  • Project Management documentation for traditional and agile projects
  • Business requirements, Functional specifications, Use Cases, process flows, and supporting exhibits
  • Joint application development (JAD) sessions
  • System integration testing documentation including development of test plans, test cases, and test scripts for Quality Assurance (QA) and User Acceptance Testing (UAT)
  • Training of the trainer
  • Post-production support
  • Mentored less experienced resources with regards to standard project management documentation, business analysis documentation, development documentation, quality assurance, and control documentation and training documentation
  • Developed, managed, and directed the Business Analysis Department and the Quality Assurance Department throughout the SDLC, including SOX Compliance and ongoing process improvements within the units
  • Hired, trained, mentored, and motivated direct reports and project team members
  • Facilitated communication between the business and information technology units
  • Assisted in the development and management of the change control and implementation processes

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