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Senior Infrastructure Program Manager Resume

SUMMARY

  • Served as principal consultant for a series of multimillion - dollar engagements with Fortune 500 and large organizations across the financial and health care industries. Noted particularly for repeated and continual success in delivering projects within time and budget constraints, allocating and managing resources according to strategic priorities and creating an environment of accountability for decisions and ultimate results.

AREAS OF EXPERTISE

  • Program/Project Management
  • Program Planning/Development
  • Vendor Selection / Management
  • Business / IT Alignment
  • Financial Management & Planning
  • Cost Reduction and Recovery
  • Strategic Sourcing Strategy
  • Process Improvement
  • ITIL Management Framework
  • Deployments & Migrations
  • Risk / Issue Management
  • Managed Services

PROFESSIONAL EXPERIENCE

Confidential

Senior Infrastructure Program Manager

Responsibilities:

  • Managed Global Desktop Migration, Application Rationalization Program and Hardware Refresh for 57,000 users.
  • Maintained a budget exceeding $100M and provided overall supervision for all program financial activities.
  • Directed all phases of the project from Scope Management to Execution and Monitor & Control to Closure, utilizing traditional Project Management methodologies and technical skills.
  • Created project charter, project plan, project deliverables, accountability matrix, communications plan, statements of work, budgeting requirements, and deployment strategies.
  • Provided weekly leadership risk, assumptions, issues, and dependencies dashboard updates and conducted monthly executive management governance meetings.
  • Responsible for mobilization, motivation and management of international project team members, SMEs, vendors and stakeholders to ensure timely accomplishment of project deliverables.
  • Responsible for Program Reporting, and information dissemination to the internal teams, the Client, and senior executives
  • Evaluated and negotiated the balance between delivery of business requirements and achieving deadlines and targets with division executives
  • Demonstrated the ability to effectively communicate in both business and technical contexts to build productive partnerships and professional relationships at the senior-level of the organization

Confidential

Senior Project Manager

Responsibilities:

  • Managed planning and engineering for the Windows 10 desktop migration for 35,000 users.
  • Developed Windows 10 project charter, program plan and reporting dashboard for stakeholders.
  • Coordinated business objectives and requirements gathering sessions to develop deployment strategies.
  • Provided weekly leadership risk, assumptions, issues and dependencies dashboard updates.
  • Coordinated the development of the new Data Warehouse/End User Portal with the upgrade of SCCM and implementation of end user analytics tools including Nexthink and Flexera/AppPortal.
  • Actively participated in security design sessions, facilitated security reviews and participated in remediation/resolution necessary to help in ensure security standards are met.
  • Carried out risk analysis and change management to reduced project risks by formulating contingency plans.
  • Communicated with senior management teams to escalate/resolve project conflicts in a timely manner.
  • Defined the framework and deployment mechanism for the long-term Windows 10 servicing model.
  • Prepared applications for deployment through the coordination and execution of packaging and testing activities.
  • Coordinated with the various cross functional teams to ensure a flexible/rapid Windows10 deployment model.
  • Collaborated with support desk, communications and training teams to review documentation including end user notifications, training and FAQs.

Confidential

Senior Project Manager

Responsibilities:

  • Managed the planning and preparation for the Windows 10 desktop migration for 25,000 users including upgrade and implementation initiatives including Office 365, SharePoint, OneDrive and Skype.
  • Created Windows 10 Migration project plan, reporting dashboard for stakeholders, project charter, statements of work, budgeting requirements, and deployment strategies.
  • Worked with Microsoft Fast Track team to Road Map migration initiative and 3 year outlook.
  • Organized requirements gathering sessions to define scope of project and prioritize critical tasks.
  • Managed proof of concept for Amazon Web Services virtual desktop replacement.
  • Provided weekly status reports to the executive management team.
  • Developed a review process with risk management teams for major incidents and to alleviate re-occurrences.
  • Handled offshore and onshore teams, distributed planned communication and delegation of work.
  • Carried out risk analysis and change management to reduced project risks by formulating contingency plans.
  • Created an issues management framework to help manage and resolve issues.
  • Exercised significant on-the-spot issue management and end-user support during Amazon POC deployment.
  • Oversaw quality assurance and handled pilot user concerns; researched and resolved issues.
  • Developed UAT Plans, SOPs, QAPs, FAQ’s, Validation Plans, and IQ/OQ validation documents.

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