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Senior Program/project Manager Resume

New York, NY

SUMMARY:

Versatile project manager with broad experience in large - scale technology projects and with a strong finance background. Extensive knowledge of all phases of the various project life cycles, with a proven ability to analyze problems and deliver effective solutions. Recognized for adept ability to learn new technologies, methodologies, and tools quickly. Able to lead teams under fast-paced deadlines with high complexities. Trusted liaison between customers and technical staff.

SKILL:

Infrastructure and Operating Systems: Full Knowledge of End to End Infrastructure Architectures - F5 Load Balancers, Cisco Firewalls, SAN/ NAS Storage (EMC, NetApp, IBM, HDS), Cisco/Brocade Routers and Switches, Wintel systems, UNIX / Linux / Solaris systems, and AIX systems, V-Center, PaaS and IaaS, AWS Public cloud

Enterprise Software:: Microsoft Sharepoint, JIRA, ServiceNow, Remedy, Business Objects, CMDB, SAP, HP PPM, Microsoft Exchange, Microsoft Lync, Oracle / SQL Databases, and Web services applications (IIS/Apache)

Desktop Software: Microsoft Project, Microsoft Visio, Microsoft Excel, Microsoft Word, Microsoft Access, and Microsoft PowerPoint

Language Fluency:: English, Chinese - Mandarin

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Senior Program/Project Manager

Responsibilities:

  • Program Managing the Confidential Firmwide Strategic Entitlements Program for Technology Risk, which is a multi-year program and includes ~20 interdependent sub-projects (eg- Self Service, Analytics, 3rd Party Controls, Entitlements Framework, Consolidation, and Adoption, etc) and their respective Business Analysts and Project Managers
  • Project Managing the Segregation of Duties and Access Management improvements projects of the Strategic Entitlements program including working with the Business Analyst/Product owner and Confidential Business Units to develop a new product and its integration into other Confidential Entitlements Platforms

Confidential, New York, NY

Senior Project Manager

Responsibilities:

  • Project Managed a new Compute Automation and DevOPs/PaaS/IaaS program to support the Millennium Application Development teams
  • AWS (Public Cloud)
  • Nutanix Hyperconverged (Private Cloud)
  • Chef/Git toolset
  • Managing the Citrix Infrastructure upgrade for Netscaler and Storefronts
  • Managed the Virtualization Infrastructure vBlock RCM upgrades
  • Managed Windows Server Patching automation project and Windows 2003 decommissioning project

Confidential, New York, NY

Senior Project Manager

Responsibilities:

  • Managed the Virtualization Infrastructure vBlock RCM upgrades
  • Managed the Server Blueprinting and Provisioning project for End to End Automation services, utilizing Agile principles to gather System/Business requirements and align the development to best meet both IT and Business objectives
  • Implemented the Risk Controls and Mitigation plans for Confidential ’s Windows 2003 servers that would extend beyond Microsoft Product End of Life
  • Implementing Level 4 and Level 7 Firewall products
  • Network Segmentation
  • Reducing server attack surface through system hardening
  • Implemented process for continuous risk assessment through periodic use of penetration and vulnerability scanners
  • Coordinated with Enterprise Infrastructure teams on the migration of applications and databases from Windows 2003 servers to 2008/2012 servers and their final decommission
  • Managed the decommission of servers from various Confidential ’s Infrastructure projects including Server Rationalization, Windows 2003, DC Consolidation Strategy, and Orphaned Servers Reclamation

Confidential, New York, NY

Senior Project Manager

Responsibilities:

  • Successfully migrated 80% of Nomura Windows XP desktops to Windows 7 in 6 month period, on time and under budget
  • Coordinated business as usual resources to schedule and convert Nomura Americas from Windows XP to Windows 7 operating systems to meet April 2015 extended end of life date for Windows XP.

Confidential, New York, NY

Senior Project Manager

Responsibilities:

  • Responsible for project planning, relationship management, scope, scheduling, budget management, resource management etc.
  • Liaison with various bank divisions and departments to effectively coordinate and deliver on project objectives
  • Communicate regular written and verbal status updates to clients, stakeholders, project team, senior management, and sponsors.
  • Proactively manage risks and issues for projects/programs resulting in timely implementation and minimal downtime.
  • Project Types Managed:
  • Unified User Collaboration Project - Microsoft Lync, New Cisco IP Telephony and Jabber environment
  • Global Windows 7 Application Remediation - Decommissioned 70% of Legacy Confidential desktop applications
  • Global Windows 7 Migration -
  • Managed the development of Windows 7 Migration tools USMT, AppSense, and others, using AGILE methodology
  • Facilitated the migration of 80,000 Windows XP desktop clients to Windows 7

Confidential, New York, NY

Regional Project Manager

Responsibilities:

  • Responsible for project planning, relationship management, scope, scheduling, budget management, resource management etc.
  • Communicate weekly budget and forecasting enabling accurate project billing and revenue assessment.
  • Validate Statements of Work for proper vendor and project management controls.
  • Collaborate with peers on the coordination of work and engineering resource allocation; forecast and track time to assess capacity.
  • Communicate regular written and verbal status updates to clients, stakeholders, project team, and sponsor.
  • Proactively manage risks and issues for projects/programs resulting in timely implementation and minimal downtime.
  • SAN implementations and migrations
  • Open System data migrations
  • NAS and Replicated NAS solutions
  • Synchronous and Asynchronous array based replications

Confidential, New York, NY

Project Manager

Responsibilities:

  • Implemented a new storage environment, tape backup and tape management system; migrated storage and backup / restore support model to offshore resources.
  • Hardware implementation achieved project milestones despite very aggressive timetables.
  • Deployed 20 Petabytes of total SAN / NAS storage replicated between two datacenters.
  • Set up two large frame backup systems in two separate datacenters.
  • Deployed new Wintel, VMWare and Solaris systems.
  • Migrated Websphere, Oracle, SQL, and Documentum-based customized software to new datacenter, which reduced operating costs by consolidating physical servers on more powerful hardware.
  • Deployed a 2 Petabyte SAN storage environment and multi frame tape backup solution in new datacenter.
  • Established asynchronous replication between legacy and new storage systems.
  • Migrated support model for storage and backup / recovery to offshore resources.

Confidential

Business Aligned Service Delivery Manager / Deskside Team Lead

Responsibilities:

  • Supervised a Team of 20 desk support technicians.
  • Managed client relationships, IBM desk support team and related escalations.
  • Oversaw project planning, resource allocation, problem ticket reporting and management.
  • Managed planning and deployment of Windows XP, Internet Explorer 6.0, Norton Antivirus 8, and Lotus Notes 6.5 to client environment.
  • Served as technical lead and Level 3 support liaison.

Confidential, New York, NY

Assistant Vice-President / Deputy Manager

Responsibilities:

  • Deployed Windows NT 4.0, Lotus Notes R5, and Internet Explorer 5.5 in corporate desktop environment.
  • Supported over 50 software packages for 6.5K clients.

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