SUMMARY

IT Project Manager for the past 20 years. Project Management Professional PMP certificate in 2002. Lead projects in the following: data center consolidation, call center support applications, parts warehouse outsourcing, PC deployment, software application upgrades, network upgrades, company acquisitions and sales automation tools. Implemented up to 15 multiple projects at one time coordinated between development lab teams, worldwide IT resources and external vendors. Broad - based skill set includes:

• Data Center Consolidation
• Technical Training
• Cross-Functional Teams
• Vendor Management
• Hardware Deployment
• Quality Assurance/Testing
• Merger Integration
• Global Project Management
• Outsourcing Support
• PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Manager,

• Project Manager for HP Software IT. Major contributions included the initial release of the Software Entitlement Management System and license activation application.
• Worked across multiple IT organizations and business teams to design and agree on the linkage between the License and Support Entitlements processes.
• Completed the artifacts required for each phase of the Software Development Life Cycle.
• Provided weekly status reports to stakeholders and project teams to keep them informed on the project deliverables.
• Managed Data Migration process from multiple source systems to new target systems, moving business required data successfully to the new systems.

Confidential

IT Project Manager,

• Managed the installation of the upgraded primary and backup internet network connections for over 600 CFA restaurants across the US. Provided the highest internet speed possible for each location.
• Worked with the restaurant owners to schedule and manage each installation successfully. Each owner educated on the installation process. Over 95 of the restaurants did not encounter downtime during the installation.
• Worked with the internet providers to troubleshoot and resolve installation issues. Minimizing internet down time and restaurant closure time.
• Resolved internet cost issues between the internet provider and the owners, resulting in reducing cost for the owners.

VOLUNTEER EXPERIENCE

Program Manager and Chair Person for Confidential

• Lead 6 committee members over a 12 month period with 7 subcommittees which included 33 subcommittee members.
• Completed a 12 month timeline and all team action items.
• Completed the critical re-accreditation to differentiate quality of school's standards, developmental curriculum and student experiences.
• Full document created descripting the schools processes. New accredited standards developed and implemented through this process.
• TRACY COCHELL, PMP

Confidential

IT Project Manager,

Project Manager over multiple software and hardware projects within HP.

• Led the Data Center Consolidation of over 20 software applications into 3 new Data Centers. Trained and coached over 50 Worldwide Project Managers on the DCC Data Center Consolidation move process. Standardized the planning and design of the Worldwide DCC process.
• Closed 15 HP parts warehouses throughout US and transferred the management into UPS United Parcel Services outsourced locations. This included hardware configurations routers, bridges, hubs, etc., PC setup and support agreements which involved up to 70 users per site.
• Integrated 12 employees from the Prolin acquisition Stamford, CT into the HP network PC, peripherals, OS and applications .
• Led the scheduling and implementation of 18 different software/hardware upgrades to ISEE Instant Support Enterprise Edition application over a 15 month timeframe. Projects were international and involved over 50 team members.
• Closed 18 HP parts warehouses in Canada and moved into UPS Logistics locations eliminating the need for internal warehouse operations for HP.
• Supervised the IT design and build-out for a customer support facility, providing 24/7/365 remote technical support for Enterprise Storage customers.
• Deployed 100 laptop PCs and support process to Latin America sales teams in Venezuela, Mexico, Argentina and Brazil.
• Led the delivery of laptop PC's to the Convex Sales team which merged with HP Hewlett Packard .
• Led the deployment of a scheduling and customer contact software system to 800 Field Sales reps. Enabling the Sales Reps to track contact list and maintain calendars more efficiently.
• Supervised 65 desktop PC's to Inventory Order Coordinators located in remote offices throughout the US.

Database AdministratorDeveloped skills to support Netbase, MPE, DOS and UNIX platforms. Supported and enhanced IT solutions for worldwide reporting environment for a Data Warehouse. Scheduled/monitored SQL and Oracle reports to support the worldwide field engineering group.

Software Support Engineer,

Designed the Admin and Technical Training materials for the Order Management system upgrade. Trained 30 business engineers in Melbourne, Australia and 10 engineers in the US on the graded Order Management system to help streamline their processes. Managed 3 worldwide regional support teams to address quality of software issues with Order Management system, helped to limit the number of support calls.

Systems Analysis,

IT Supervisor for 4 System administrators over a 1.5 year period supporting 40 software applications. Planned the consolidation 2 Order Management databases in the Southern Region. Primary support of an Alpha release of the Order Management system consisting of testing, documentation, installing and troubleshooting.