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Program Manager Resume

SUMMARY:

Professional with progressive Program/Project management experience of complex projects and programs. Demonstrated success defining processes and tools best suited to each project, and moving between agile and waterfall approaches depending on client goals, creating detailed project roadmaps, plans, schedules and work breakdown structures.

EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Responsible for PMO, business planning, developing strategic partnerships, investor relations, IT planning, solution architecture and design.

Confidential

Project Manager

Responsibilities:

  • Leads an enterprise system replacement of the client's Electric and Gas utilities to maximize performance and growth for assets, people and work by revolutionizing the way organizations automate 811 One Call ticket management, complex operational processes, streamline workflows and improve operations.

Confidential

Project Manager

Responsibilities:

  • Led a flexible staffing model managing workplan, financials, resource management, client collaboration, best practices, SLAs and management of project/program objectives/milestones, Product - service-systems across multiple projects.

Confidential

Project Manager

Responsibilities:

  • This initiative supported the reduction of delivery risk, increased visibility, enhanced real-time management reporting, and centralization of common operational function.

Confidential

Project/Program Manager

Responsibilities:

  • Led an operational cost reduction of 12 global content facilities.
  • Each of the facilities when assessed contained more than 50 personnel.
  • In addition, led tracking and communicated program level performance and executive level performance.

Confidential

Project Manager

Responsibilities:

  • Led the SOW process and vendor selection process and delivery for companies which manages various devices in a heterogeneous infrastructure; automates configuration management lifecycle, including design, change, and compliance; and collects data in its repository, including configuration, asset/hardware, and change and audit information.
  • Led the company's redesign for the core products: compliance/security, change/configuration, and extending network management solutions.
  • Tracked and communicated program level performance and executive level performance throughout the engagement.
  • Maintained a high level of communications, including status reports, between all stakeholders.
  • Led a team of 25 resources through an enterprise reorganization of a top tier Midwest based energy company’s quality management strategy and implementation of an online initiative designed to enhance customer service and lower operational costs.
  • The result of the program was to automate the manual product delivery, customer origination and servicing, and branding through an online delivery system.

Confidential

Quality Assurance Lead and Program Manager

Responsibilities:

  • In addition, led a flexible staffing model managing workplan, financials, resource management, client collaboration, best practices, SLAs and management of project/program objectives/milestones.

Confidential

Quality Assurance Lead and Program Manager

Responsibilities:

  • led the client's enterprise test program from discovery through execution for "leading global bank" of its loan originations and servicing product suites.
  • Issues were track through Jira. Prepared transition and training documentation, which included development of Frequently Asked Questions (FAQ). Responsible for project planning, requirements, data prep, customer communications support, quality assurance approach, audit iterations management, and post-implementation support oversight.
  • Directed the client's enterprise test program from discovery through execution for "mid-size bank holding company" of its risk based testing strategy related to industry available off-the-shelf application vendors. Issues were track through Jira.

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