SUMMARY:

Effective, experienced, and focused Program and Project Manager in Customer Global Network IT Solutions Deployment, Cloud Computing, Telecommunications, DevOps, Service Delivery, IT Infrastructure Management and Security/Privacy Compliance. Managing infrastructure portfolios and domestic/global business solution implementations for small to large domestic and multinational organizations, media/entertainment, financial services and public sector.

AREAS OF EXPERTISE:

• Customer Service & Relations Management Escalation Management
• Security / Privacy Compliance ISO / GDPR / NIST / CCPA Standards & Framework
• Amazon Web Services (AWS) SDLC
• Network / Cloud Infrastructure Cisco Products/Solutions/Services
• VoIP Public / Private Sector
• Data Center Operations / Transformation Contract Management
• Transport Provisioning Change Management
• Service Delivery 3rd Party Supplier / Vendor Management / Procurement
• Business Continuity/DR Planning & Recovery Cloud Computing Services - IaaS / PaaS / SaaS
• Google Cloud Platform (GCP) Agile (Scrum) / Kanban /Waterfall / Hybrid Methodologies

TECHNICAL SKILLS:

MS Office (Project, Word, Excel, Power Point, Access, Project, Visio) Lotus Notes, Outlook, Teamwork, SevOne, Smartsheet, ServiceNow, JIRA, Confluence, Slack, SITATEX, Kanban, Remedy, OpenAir, Ultipro, CLARIFY, Envision, Global Port Manager (GPM), SharePoint, HP PPM/PMATT (Portfolio Management & Tracking Tool), Business Objects, G Suite, Google Suite (Docs, Sheets, Slides, Data Studio, Lucidchart)

EXPERIENCE:

Confidential, Alpharetta, GA

Program Manager

Responsibilities:

• Leading multiple large, complex initiatives from ideation to implementation as part of the International Infrastructure as a Service (IaaS) business unit.
• Partnering with international cross-functional teams to ensure programs deliver according to customer needs for IaaS and network deployments across major cloud providers.
• Formulate and maintain key metrics for program and large project metrics for monitoring performance, performing GAP analysis to identify issues and measure progress against strategic goals.
• Building multi-level relationships encouraging collaboration instead of silos and communication across the organization and leading project teams as required.
• Effectively utilizing escalation paths and updating stakeholders to drive program success.
• Leading analytical and technical resources on projects and providing guidance regarding program processes focused toward continuous improvement and progression for the Datacenter Transformation program.
• Managing projects inclusive of the consolidation and decommission of datacenters inclusive of migrations to the public cloud for network infrastructure and consumer products.
• Developing program management best practices, contributing to the team knowledge base, sharing lessons with other teams and also facilitating transition/implementation of international business units to Agile me (Scrum) methodology and practices.
• Daily stand ups, weekly meetings, monthly meetings and executive reporting.

Confidential, Duluth, GA

Senior IT Project Manager/ Security Compliance Manager

Responsibilities:

• Lead Operations infrastructure technology projects for the business unit. Planned, managed, assumed accountability for, and directed execution of all aspects of a project, from start to finish employing Agile (Scrum), waterfall and hybrid methodologies.
• Developed/managed project schedules and monitoring and tracking progress to ensure on-time delivery, taking corrective action to mitigate negative deviations from the plan.
• Monitored, tracked and regularly communicated project status to stakeholders, including risks, issues, progress and milestones.
• Performed cost and budget analysis.
• Facilitated system/product changes to various environments and daily stand up meetings. Facilitated process improvement and enforced standards and procedures across the organization. SaaS/Infrastructure projects were inclusive of data center migrations, closures, build outs and upgrades along with the larger cloud transformation effort.
• Ensured secure operation of the internal computer systems, environments, servers, and network connections. Launched and expanded Security and Compliance program for recent acquisition. Partnered with CISO and BISO organizations serving as the BU Security Focal leading projects ensuring SaaS products and infrastructure are supporting security, compliance, privacy and audit requirements.
• Managed and coordinated security/compliance activities including IT audits, pentesting, appscans, vulnerability management/remediation and weakness gaps.

Confidential, Norcross, Georgia

Senior Project Manager

Responsibilities:

• Part of Professional Services managing programs, projects and services providing IT solutions, engineering expertise and best in class products for enterprise, mid-market, public and private sector along with internal program/portfolio initiatives.
• Planned, executed and finalized projects according to strict deadlines and within budget.
• Acquire resources and coordinate efforts of team members and 3rd party contractors/consultants deliver according to plan.
• Develop full-scale project plans and associated documents.
• Estimate resources and participants needed for project goals.
• Set and managed project expectations with team and other stakeholders. Identified and resolved project team issues/conflicts.
• Plan and schedule project timelines and milestones utilizing appropriate tools.
• Track project milestones and deliverables.
• Developed and delivered status reports, requirements documentation, and presentations.
• Proactively managed changes to scope, identify risks and devise contingency plans.
• Define project success criteria. Build, develop and grow any business relationships vital to project success.
• Pre-Sales Customer assessment/ liaison activities.
• RFP documentation development. Customer/3rd party contract development and management.
• Small to large sized client base included public sector, Fortune 100 organizations, banking/financial services, healthcare, insurance, telecommunications and legal/law firms and others. PM mentorship

Confidential, Atlanta, Georgia

Senior Technical Project Manager / Program Manager

Responsibilities:

• Responsible for detailed tracking and coordination of project inputs, scheduling and resource constraints, project timelines and project-level communications for all wireless, VoIP/ data development, deployment, migration, software and infrastructure projects. Various projects managed include proprietary software deployment, establishment of wireless/mobility network redundancy and network capacity management.
• Utilization of PMO management process and best practice guideline to manage and produce deliverables to support the projects.
• Performs day-to-day management of all project phases including proposal, initiation, design, development, test, implementation and deployment.
• Develop detailed work breakdown structures for each stage/phase.
• Defines project schedules and plans to facilitate and coordinate project activity using network scheduling techniques and constraint optimization. Identify and report on risks and detrimental/opportunistic occurrences.
• Escalate and resolve issues in a timely manner.
• Manages projects to critical schedule dates and milestones.
• Facilitate regularly scheduled project team meetings identifying latest status and address issues as needed.
• Initiate/Facilitate ad hoc meetings as needed to support overall project objectives.
• Manage all necessary tasks to support the project and as well as the project team members to perform and complete those activities.
• Status reports issued weekly for the project team, PMO Program Management and upper level executive management documenting project status and progress. Executive presentations provided as necessary Confidential the discretion of upper management.

Confidential, Atlanta, Georgia

Delivery Manager / Customer Implementation Manager

Responsibilities:

• Responsible for on-time delivery of various wireless, voice/VoIP, data, and video services for large /high visibility customers and small to medium-sized clients.
• Accountable for day to day project management and order management of all customer business communication solutions for implementation from receipt of service requisition to customer handover or project closure. Single point of contact for customer during implementation / network deployment life cycle.
• Provided timely status reports/updates for various stakeholders including the customer, executive management, vendors, and other various entities via reports and conference calls.
• Managed stakeholder communication with comprehensive documentation of all project information for dissemination, status/progress updates and maintenance of data integrity across all company systems and databases.
• Coordinated and facilitated customer change management and service procurement.
• Proactively coordinated, tracked, and managed service and solution components until full service/solution deployment. Initiated and managed carrier/vendor escalations and expedited implementation issues as needed to eliminate/minimize delays in meeting customer committed delivery milestones and deliverables and bring about issue resolution. Managed and moderated daily escalation calls with executive management, organization partners, customers and vendors for all team projects.
• Performed technical validation for overall comprehensiveness and accuracy of client request.
• Assigned facilities/resources for clients utilizing company network infrastructure. Facilitated and managed hardware procurement with Supply Chain Management for onsite client installs
• Coordinated and dispatched technicians for client site interventions and installations.
• Facilitated various acceptance tests and client migrations.
• Successfully deployed customer complex solution with extremely aggressive time frame for Fortune 200 client pending loss of critical service in order to avert outage affecting customer production that was initially deemed impossible for implementation. 45 - day standard implementation for this service was completed in 15 days. This project's success played a pivotal role in the client re-negotiating large contract extension.
• Active team player functioning well in a fast paced ever evolving environment.
• Built strong positive relationships Confidential peer / management levels both with clients, vendors and Company management.

Confidential, Atlanta, Georgia

Service Delivery Project Manager

Responsibilities:

• Coordinated, tracked, and managed the provisioning and installation of Voice and Data services across multiple networks.
• Had total responsibility and accountability for the implementation/project life cycle across all company lines and vendors.
• Determined project scope and assembled project plan.
• Performed required escalations with all vendors Confidential all levels.
• Provided formal status and reports to account teams and concerned parties during project life cycle.
• Successfully deployed critical multi - site VPN service for important banking institution with extremely aggressive milestones required by client.

Confidential, Smyrna, Georgia

Provisioning Engineer

Responsibilities:

• Main point of contact for engineering, testing, vendors, and others relating to the implementation of customer solutions and internal backbone orders.
• Performed vendor and customer contract negotiation. Responsible for total circuit procurement for VoIP and data service.
• Developed and implemented new order identification system and circuit turn up confirmation system used company - wide for accounting and inventory efficiency.
• Formulated with vendors various solutions for customers' high volume traffic overflow problem which reduced customer costs and company operating expenses.

Confidential, Atlanta, Georgia

Technical Billing Analyst

Responsibilities:

• Managed multi - million dollar customer circuit inventory recovery project partnered with vendors for reconciliation.
• Recovered and identified domestic and international circuits for status of operation and billing.
• Collected and compiled data for various project status reports Performed circuit diversity studies for optimization of customer solution via company infrastructure resources. Maintained and update circuit inventory provisioning database for data integrity.
• Confidential completion of the project, the company was saved over $1 million dollars in operations costs and erroneous billing for non-utilized services.