Manager - Delivery & Transition Resume - Hire IT People

SUMMARY:

An ITIL certified professional with 19 Years of experience in Service Delivery, Transition, Program & Project Management, Client Management, People Management and Bid Management.
Managing business programs by ensuring the successful, transition to delivery - achieving customer satisfaction, operational and financial success.
Managed Shell, Baker Hughes, Ford and ACCA Projects
Escalation point for Programs and Project Managers, reporting to Director - Operations.

PROFESSIONAL EXPERIENCE:

Confidential

Manager - Delivery & Transition

Confidential

Project Manager

Confidential

Project Manager

Confidential

Project Lead

Confidential

Systems Engineer

Responsibilities:

End-to-end delivery of programs and projects supporting workspace management.
Ensure projects are managed to scope, time and budget.
First level business owner and responsible for all contractual agreements with the customer.
Ensure 100% compliance to defined Operations Management support process with proactive communication with customer, Closure of any open-ended issues, Identify Defect Areas and proactively conduct corrective actions.
Mitigate project risks effectively.
Managing negotiations between the organization, the client and any third-party organizations.
Develop key relationships across the programs.
Managing a team of Project Managers, Project Leads, Team Leads and Engineers.
Assign resources, monitor progress and take corrective action to deliver solutions within project budget and timelines.
Consult with project stakeholders on an ongoing basis.
Identify the challenges in the existing Delivery and identify areas for New (possible) Business Offerings.
Exploring and materializing incremental business opportunities within existing services.
Estimation of Financial and Deliverables needed to achieve project goals.
Project Pricing & Billing strategy.
Accountable for Project P&L.
Proactively and reactively interface via regular service review meetings with customers, in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operations.
Respond to RFP’s.
Initiate, Plan and Execute Service Level Management with Service Partners.
Manage, Monitor and Mend a team of engineers to achieve set KRA’s.
Performance Management and Appraisal of resources.
Vendor Management - Negotiate SLA, Pricing and ensuring SLM.
Accountable for Quality & HSE compliance.
Played a vital role in setting up India Operations of Getronics.

We provide IT Staff Augmentation Services!

Manager - Delivery & Transition Resume

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship