Agile Program/Project Manager Resume Plano, TX - Hire IT People

SUMMARY:

SAFe Agile certified Program Project Manager with many years’ experience Confidential, implementing IT cloud & integration solutions in DevOps environments. Additional skills/experience in Digital Adoption, Product Management & Marketing, Robotic Process Automation, Instructional Planning & Delivery
Proven background in Program and Project Management, Product Management, Improving Business Processes, Change Management, Technology Delivery Roadmaps, DevOps Infrastructure Build and Deploy, Audits & Regulatory Compliance, Disaster Recovery, Instructional Design &, Budget and forecasting
Solid experience Managing/working/driving Cross Functional and virtual teams in a heavy matrix multi - cultural international environment. Executive presence with strong Communication, Conflict Management, and Relationship building skills.
Experience working with Executives, Customers, and Partners.

TECHNICAL SKILLS:

IT Technology & Tools: Agile Craft, UiPath’s Robotic Automation tool Studio, Jira Align, iTrack, Jenkins, Veracode MS Project, MS Office, Cloud computing, UNIX/LINUX Scripting, Oracle/SQL, Confidential Tivoli Schedular

AREAS OF EXPERTISE INCLUDE:

Agile Program & Project Management
Robotic Process Automation
Leadership, Influencing, Communication & Negotiation
Business Management, Instructional Development
Leading Cross functional teams; Transformation/Change
Data, Business & Commercial Acumen with Analytical Mindset

WORK HISTORY:

Confidential, Plano, TX

Agile Program/Project Manager

Confidential, Plano, TX,

Senior Infrastructure Program/Project Manager

Confidential, Richardson, TX

IT Business Manager - Infrastructure and Vendor Management

Confidential, Richardson, TX

IT Analyst

Responsibilities:

As lead Project Manager successfully delivered 80++ digital adoption projects Confidential .
These included both agile and waterfall implementations for new cloud infrastructure, software and service delivery projects.
Conducted daily scrum stand-ups, planned regular Agile PI’s - program increments, created user story definitions.
Formalized business requirements including MVP - Minimum Viable Product definition, established delivery timelines, delegated responsibilities, monitored project delivery issues, delays, jeopardies & mitigations for digital customer experience projects and managed all aspects of SDLC.
Managed platform changes from legacy UNIX to 300++ cloud servers in Confidential & Confidential ’s mobility billing application serving its 150 million wireless customers spread across 25 markets
Facilitated project iteration retrospectives and updated Kanban delivery schedules for multiple Agile DevOps projects.
Developed and maintained service relationships, SLAs in matrix environments with on-shore and off shore international resources and partners.
Designed, tested rolled out a ticketing system for 1000++ internal users. The tickets were for environment changes, operational run defects and IT environments resource allocations.
Redesigned the process flows and conducted sessions for IT Infrastructure requests as Confidential & Confidential migrated through 3 different request tools.
Increased Confidential & Confidential ’s wireless customer satisfaction by 25% by introducing electronic delivery of bills, repair service appointment alerts and other service notifications via texts and e-mails.
Expanded capacity of order capture engine to handle 1 million orders per day during new iPhone launches by providing additional cloud infrastructure and database capacity.
Secured funding for Infrastructure projects, conducted quarterly and annual budgetary forecasts, monthly expense true-ups for internal and vendor resources
Created and delivered programs, wrote instructional documents and designed custom requisition process & templates for Confidential ’s Tivoli process schedular and in other non-profit settings.
Created weekly and monthly leadership reports on wikis, share-points and application monitoring dashboards
Conducted Static and Dynamic code scans, maintained IT application security procedures through access audits, regulatory compliances for Sarbanes and Oxley.
Updated Disaster Recovery process documentations and drills.
Rolled out infrastructure for Confidential & Confidential ’s First Responders Network for incident management, state and national portals for new activations, service upgrades and temporary suspensions.
Provided Tier-1 support 24x7 mobility billing operation and 300++ daily billing systems classes
Created process documentation for, application builds and enhancements, operations failure and resolve scenarios and process scheduler.
Created onboarding material for new hires orientation.

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Agile Program/project Manager Resume

Plano, TX

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