IT Manager Resume

SUMMARY:

Leverage 20+ years of experience, including 15 years of senior - level leadership.
Results-oriented individual with above-average critical thinking skills, time management skills, and organizational skills.
Combine technical expertise with strong business acumen and operational understanding; ensure all technical strategies and activities align with corporate goals.
Qualified IT project manager who communicates well with clients, co-workers, and supervisors alike. Interested in getting results and ensuring a great customer experience for each client.
Proven leader adept at building and motivating diverse technical teams to achieve outstanding results and complete projects on time and within budget.
Expertly oversee large-scale IT projects, networks, systems development, ERP and infrastructures—from initial planning and development to implementation and enhancements.
Capable administrator who understands the need for strategic plans, proper resource allocation, production methods, and leadership to coordinate people and resources.
Qualified communicator fluent in both English, Spanish and Portuguese and has excellent written and oral speaking and comprehension skills.
IT professional who enjoys working in multidisciplinary teams and cultures (Brazil, Argentina, USA, Germany, England and India).
Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.
Databases Management and Development (SQL Server and Oracle).
Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence
IT Services Automation with Microsoft System Center Service Manager (IT Self-Service Portal) and Orchestrator.
Negotiation and control of all contracts with third parties that support IT Infrastructure.
Implemented the new Incident, Problem and Change Management System which improved incident resolution time by 35%.
Strong skills in SQL development.
Systems Development (C#, Angular, ASP.NET, MVC5, Razor, Entity, Jquery, Ajax, Oracle and SQL Server with T-SQL and stored procedures).

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager

Responsibilities:

Manage and execute projects so they stick to schedule, scope, and budget
Ensure the delivery of IT services to the asset.
Data Center Management.
IT Operations Management.
IT Infrastructure Management (25 Offices), including servers (Windows and Unix), storage (EMC) and database (Oracle and SQL Server).
Led the project for the new ERP (Microsoft Dynamics AX 2012 R3/Matera Finpac).
Web Developer ASP.NET/C#/MVC5/Entity/Jquery/Ajax
Project Management.
Network management - IPSEC and OPENVPN.
IT Security - pfSense and WatchGuard Firewall.
Service Desk Management.
Administration of Print Outsourcing contract.
Manage commercial contracts to support asset IT environment.

Confidential

IT Infrastructure and Operations Coordinator

Responsibilities:

Responsible for managing Data Center and IT operations
Management of a team consisting of 90 people.
Ensure the delivery of IT services to the asset.
Led the project for the IT Self - Service Portal.
Led the project for the Oracle Exadata.
Managing the program effort for the ITSM tool upgrade (i.e. Microsoft Service Manager 2012).
IT Service Catalog automation with Microsoft Orchestration.
Led the project for the IT Asset Management (ITAM) tool installation.
Service Desk Management.
IT Infrastructure Support (Oracle Exadata and EMC Storage).
Database Management (Oracle and SQL Server).
Administration of Print Outsourcing contract.

Confidential

IT Operations and Infrastructure Coordinator

Responsibilities:

Ensure the delivery of IT services to the asset.
IT Operations and Service Desk Management.
Data Center Management.
Managing the program effort for the ITSM tool upgrade (i.e. Microsoft Service Manager 2012).
Led the project for the IT Asset Management (ITAM) tool installation.
IT Assets Management.
Administration of Print Outsourcing contract.

Confidential

Infrastructure Coordinator

Responsibilities:

Infrastructure and Service Management.
ITIL Implementation.
Regional Project Manager.
Helpdesk Management.
Data Center Management.
Global Active Directory Implementation.
Regional IT Inventory Implementation Manager.
Lotus Notes Migration Project Manager
Call Center Systems Support Management.

Confidential

System Coordinator

Responsibilities:

Regional Development Coordinator (Argentina).
ERP Implementation Leader.
Database Administrator.
Led the project for the Salesman System.
Customer Information Project Manager.
Account System Project Manager.
Visual Basic/Centura/ABAP/SQL Programmer.
SAP - Sales and Distribution Module - Developer.

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