SUMMARY

• Offers current experience in project planning, budgeting, software and website development, database management, market analysis, overall business operations, customer service and creative problem solving.
• Thrives in challenging, complex and dynamic environments.
• Has refined ability to multi - task and remain organized .
• Collaborates with and influences other managers to determine and meet project objectives.
• Exceeds expectations of colleagues and clients at producing deliverables aligned with project goals - within tight deadlines and budget parameters.
• Very effective communicator and negotiator across all levels of an organization.
• Espouses co-philosophies: Time-is-money and accuracy is a minimum expectation.
• Skilled scrum master and project management professional. Effective requirements gathering, story grooming facilitation, release planning and execution, day to day team monitoring and resource-balancing skills that are well-honed to support multiple, simultaneous projects.
• Tone-setting for initial project kick-off and strong communication of expectations at status team meetings where project timelines, budget and risk/contingency plans are constantly re-evaluated.
• Effective training, motivating and mentoring of team and individual project members, support staff, engineers and developers to produce deliverables beyond expectations.
• Coordination and communication of all facets involved in support of on-time and within-budget project deliverables, (for both external and internal clients). Includes oversight of testing and user acceptance of final deliverables through iterative evolutions.
• Critical communications with stakeholders that provide accurate project reporting and information sharing.
• Creation of system use cases, SIPOC, current vs. future state documentation
• Proven success in both waterfall type and agile methodologies.
• Academic degree mix provides strong base for understanding client needs and motivations, as well as for solving problems through well-managed technology.

TECHNICAL SKILLS

• Outlook, Word, Excel, PowerPoint, Visio, MS Project, Confluence, MS Dynamics, Workfront, Planview, Daptiv, Lotus Notes, SharePoint, Salesforce, Mobile Iron and Airwatch.
• Rally, Azure DevOPs, JIRA, and Salesforce Agile Accelerator
• SQL, Visual Basic, C#, Java, HTML, ASP.NET and Dreamweaver.
• Nielsen, Arbitron, Donovan Data Systems, DoubleClick, Google Analytics, and Webtrends.
• Mac and Windows operating systems.

PROFESSIONAL EXPERIENCE

Scrum Master/Staff Project Manager

Confidential

Responsibilities:

• Servant leader to reporting and asset management solution product scrum teams.
• Guide teams on using the appropriate agile framework practices and values to meet or exceed the business partner and client expectations.
• Promote team continual engagement while guiding the team to work toward self-organization.
• Facilitate ceremonies, team sessions/conversations and decision making, conflict resolution.
• Assist Product Owner to ensure the product backlog is groomed to satisfy the product roadmap agreements.
• Remove impediments and guide the team to remove impediments.
• Engage in solution delivery, which includes the quality, efficiency and timeliness of work being done.
• Own and facilitate development team stand-up and retrospective ceremonies.
• Promote team collaboration and efficiencies; ensure process adherence; improve transparency.
• Promote expectations of high performing teams and desired behaviors.
• Demonstrate servant leadership; lead by example.

Scrum Master/Senior Project Manager

Confidential

Responsibilities:

• Leading global team on large scale, highly complex project to expand and improve the current Salesforce.com (SFDC) platform focusing on eight specific customer facing capabilities: backorder report self-management, exposure of full product catalog for product comparison, substitution upload process, improved delivery ETA on backorder report, live chat, account hierarchy enhancement, and a customer metrics dashboard.
• Leading and coaching assigned project team in Agile adoption.
• Coaching team members to understand scrum and the Agile principles.
• Facilitating discussion and conflict resolution within assigned project teams.
• Facilitating sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies.
• Developing metrics and reports to help the assigned project teammates understand sprint health and progress; uses these same metrics and reports to set appropriate goals.
• Developing metrics and reports to assist Executive team understand overall project health and progress.

Scrum Master/Infrastructure Senior Project Manager

Confidential

Responsibilities:

• Lead cross functional business unit subject matter experts through system infrastructure / business transformation projects.
• Create, coordinate, and maintains both Waterfall and Agile project plans, budget and all project artifacts.
• Manage vendor and business stakeholders across development and implementation of Nutanix and Billtrust implementations.
• Actively identify risks and resolves issues to minimize impacts.
• Maintain internal and external project status communication with Senior Executive Steering Committee and globally located project team members.
• Manage the creation, impact analysis and disposition of change orders so that the project’s scope of work remains intact.

Confidential

Senior IT Project Manager

Responsibilities:

• CRM application implementation delivery lead to the US Field Sales and Retail Operation units.
• Collaborate with project team to develop scope, approach and timeframe through project charters, work plans, and other standard project management tools.
• Manage on going day-to-day project operations.
• Serve as primary interface to the Steering Committee throughout the complete project lifecycle through final implementation, keeping apprised of project progress and timeline status.
• Collaborate with vendor resources, internal developers and CRM project team to assign appropriate resources for data integrations, migrations, data cleansing, and custom plugin development.
• Test deliverables prepared by our development team before passing to the Account Team for final UAT.
• Deliver end user CRM system training to clients, and plan for post-implementation ongoing support.

Enterprise Program Manager

Confidential

Responsibilities:

• Responsible for the successful team planning, implementation, testing, training and closing of high-profile audiovisual and videoconferencing projects.
• Oversee an $11.5M implementation for government agency located in Washington DC.
• Enterprise-level scope management, monitor and manage resources and project costs, maintain/update risk management plan, drive issue resolution, and manage customer expectations daily.
• Collaborate with team to build project schedules, status reports, and other identified project artifacts.
• Identify and assign project resources according to the needs of the project, based on scope, deliverables and schedule.
• Facilitate collaboration within, and between, customer partner and internal resources to achieve successful project delivery.
• Identifies and implement process improvements to better manage overall project and enterprise level touchpoints.