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Program Manager Resume

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PROFESSIONAL SUMMARY:

  • Throughout my career, I have fashioned business enterprise transformation solutions to support changing business needs within a portfolio of applications across the company’s entire landscape.
  • I use a disciplined approach to engage the business using well - defined benchmarked engagement processes.
  • I have been an Architect, Program Manager, Project Manger and Business Analyst for 20 years and can hit the ground running. Innovative, driven and love digital transformation technology because it delivers real-time data analytics.
  • 40 RFP Response Technical Lead, including winning 3 RPA projects worth 2M
  • Project Manager on 6 RPA projects (Blue Prism and UiPath) and delivered over 60 bots into Production.
  • Conducted several Center of Excellence (COE) projects to establish governance, operating model, prioritization, and industrialization of RPA processes.
  • Brought into ongoing large RPA Pilot (6 separate projects) to get the development and infrastructure teams to increase development output, and clean up infrastructure mistakes.
  • Digital Transformation on over 40 RFP (Pre-Sales) Responses (Program Manager, Technical Lead including winning 3 Digital Transformation projects worth 2M, with an additional 8M in additional projects. Top-Down delivery of over 20 enterprise, multiple application, multiple region transformations. Bottom-Up delivery of over 80 focused transformation / digital transformation projects.
  • Reduced Eligibility Requirements for Unemployment Insurance, SNAP/TANF, Child Warfare for seven Public Health clients from one month to 3 minutes. ROI savings greater than 3000% in man-hours.
  • Average man-hour reduction for medium and complex RPA processes by > 1000%.
  • Professional services experience serving clients in multiple verticals, including utilities, healthcare, public health, federal and state clients, pharmaceuticals, manufacturing, retail, shipping, banking, and financials.
  • Core Transformation applications include ERP, CRM, HCM, IAM, and databases (Oracle, IBM, SAP)
  • Customer Facing digital transformations include Portals, Mobile, Web, RPA, ML/Data Analytics, integration, and security.

CORE COMPETENCIES:

  • Executive Leadership Enterprise Architect
  • Program Management Project Management Business Analytics
  • Business Process Improvement Data Migration Business Projects
  • Business Intelligence Business Process Improvement Integration
  • Enterprise Architecture Cloud Computing & Services Data Architect
  • Software Development Life Cycle Operations Data Analytics Client Relations Technical/Solutions Architect Team Leadership
  • Agile Methodologies (CSM CSPO) Machine Learning Big Data

SKILLS:

Business Applications: Enterprise Architect Framework ITIL, TOGAF, Confidential Delivery Methods, Confidential and Confidential Delivery Methods), ERP (SAP, Oracle Cloud), HCM (Peoplesoft, Oracle Financials, Oracle ECM, SAP), CRM/CIS (Salesforce, Oracle SuccessFactors, SAP), Middleware (Dell Boomi, Oracle Fusion, Tibco, Webmethods), SOA (Oracle BPM, WS, API’s, JSON, Rest), Databases (Oracle Hyperion, SAS, AWS Dynamo, AWS RDS, Oracle RAC, IBM DB2, LDAP), Identity Management (AWS IDM, Oracle AIM, Active Directory, Azure AD), Security (Tokenization, Key Management, Security Frameworks, Pin Testing, White/Black Testing)

PROFESSIONAL WORK HISTORY:

Confidential

Program Manager

Responsibilities:

  • Led the Design and implementation of over 100 separate private and public cloud virtual environments (VMware and Azure) for development, unit testing, integration/UAT testing, performance testing, production and disaster recovery. Each environment consisted of 4 to 20 separate VM’s (virtual machines) and applications (Oracle, Dell, IBM etc).
  • Designed and implemented security, integrations (On Premise, SaaS etc) and ensured all environments met all the illities (reliability, availability, scalability, portability etc).
  • Designed and presented AWS DevOps POC environment for CI and CD using CodeDeploy, CodeCommit, GitHub, and Code Pipeline.
  • Assessment/Prioritization/Pricing of 200 Business Processes for RPA Viability.
  • Business Units included Tax, Finance, Billing, HR, Audit, IT etc. Utilized EY business process templates for many business processes to speed up analysis and design as well as re-usability.
  • RPA Program Manager for United Healthcare, on 6 separate projects (and 6 separate Business Analysis and Business Owners) delivering 8 medium to very complex RPA bots to to a centralized UiPath production environment. I was brought in as a Solution Architect Technical Program Manager SME to correct some major challenges the project team were having with RPA design, delivery. scope and infrastructure. Had to remove the Infrastructure Architect and development lead and work very closely with 3 BA’s who had treaded into scope creep. In the end I was able to successfully deliver all 8 bots.
  • Technical Lead and Business Analyst lead for a large Life Sciences client. Hired and trained the BA’s, developers and testers. Worked side-by-side with BA’s in RPA business process (BP) prioritization, BP analysis and design, scrum master for the development and testing team, as well as daily interaction with the client business owners, QA team, architects, IT resources and leadership. Delivered 20 automated RPA bots. Redesigned testing standards to meet agile methodology both from testing and QA. Ensured all processes met HIPPA and other regulatory requirements and security requirements.
  • Managed Project Plan, onboarding, offboarding, budget management, team management including weekly status meetings (status, risks, issues, mitigations).
  • Interactions with key stakeholders including weekly status meetings (status, risks, issues, mitigations). This included all workstream leads, business owners and client leadership.
  • Scope creep and change order management. Projects included pilots, and full-scale bot development/implementation (multiple phases) projects (expanded scope, governance, operating model, prioritization of robotic processes, support). RPA vendors included Blue Prism, Automated Anywhere, and UiPath. Stream leads included Business Analysts, Dev Team, Testing Team, and Solution Architects.
  • Technical Lead on pursuit team on 40 RPA/AI RFP responses including road mapping, prioritization, project plan, budget, SOW and Oral presentations. These included banking/financial, retail, healthcare, retail, utilities, chemical, and life sciences.
  • Successfully won three contracts worth 2M which turned into over 8 M in future project work.
  • Conducted four Digital/Enterprise assessments (healthcare, utility, chemical, banking clients) including road mapping for quick-wins, medium and long-term solutions. Successfully won multiple year contracts worth over 5M.

Confidential

Program Manager, Technical/Solutions/Enterprise Architect

Responsibilities:

  • Solutions Architect for large Life Science client to implement a SOA based middleware and Web Services to speed up clinical trials.
  • Implementation of Oracle SOA Suite and ETL tools and Oracle BI in a mixed enterprise landscape including legacy applications.
  • End result was a 180% improvement in both trial outcomes as well real time data analytics.
  • Program Manager for Confidential Public Services Platform ( ).
  • Ran a team of over 40 architects, engineers, BA’s that implemented the state-based ACA exchange applications to allow states to participate in ACA, instead of using the federal portal.
  • Worked with 7 sperate state clients including separate QA teams and 7 different Confidential delivery teams.
  • Focused areas included compliance and risk for healthcare (SOX, HIPPA) utilizing the COSO framework to design controls and access risk and compliance.
  • Reduced Eligibility Requirements for Unemployment Insurance, SNAP/TANF, Child Warfare for seven Public Health clients from one month to 3 minutes.
  • Enterprise Digital Transformation Assessment and Phase I Implementation for Utility service firm.
  • The overall goal for the assessment was to produce a 5-year roadmap to allow client to automate/centralize and utilize Realtime analytics to forecast.
  • The other goal was to change the overall change management structure of the company and introduce an Enterprise Architecture team amd TOGAF framework to reduce overhead.
  • Outcome - Reduced man-hours and operational costs by > 400% in Phase 1
  • Enterprise Digital Transformation Assessment for large chemical company, with end goal of SAP 6.0 > S/4 Hana. Technical Program Manager.
  • Full enterprise assessment of data, business processes, organization/change management, applications, infrastructure.
  • Delivered comprehensive 7-year roadmap with immediate, medium, and long-term solutions to allow company to perform predictive analytics and forecasting vs batch-driven reporting and take them from very immature organization to have full digital capabilities.
  • SAP ERP Transformation/Consolation from SAP 6.0 to S/4 Hana for large energy client. Data migration/consolidation of multiple Petabytes of data and consolidation from 5 to 2 datacenters.
  • Transformation of SAP 6.0 (on-premise) on bare metal to VMs (Virial Machines) utilizing Oracle Exalogic/Exadata.
  • Part of Program Team overseeing implementation phase of initial cutover of SAP ERP and Oil/Gas modules for Project Orchestration, Hydrocarbon Management and Operations.

Confidential

Technical and Functional Consultant/Architect

Responsibilities:

  • Enterprise Consolidation/Transformation of Confidential from two CIS (Customer Information Systems) and all edge systems and consolidation of 5 separate businesses into one centralized system.
  • Conversion of 5.5 million commercial and residential gas and electric customers.
  • Areas of focus included SOX Compliance (separation of service along with risk, controls and monitoring), integration, security and data quality.

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