SUMMARY:

• A highly experienced Operations Consulting Project Manager with a successful background in Managing andImplementing Business Systems with extensive experience in highly competitive environments.
• Especially skillful Confidential building strategic business/client relationships, achieving results beyond requirements and expectations.
• Proven ability to analyze clients’ business issues. Develop and communicate effective solutions.
• Achieve consensus for implementation and management of projects through to completion.
• Significant expertise in software/hardware/infrastructure platforms, client/server, networks, software development, e - commerce, VOIP, Cloud Computing, Internet, telecommunications, supply chain, securities/futures trading principles, Chinese language skills and the operations functions of banks, stock exchanges, clearing houses and retail organizations.

CORE COMPETENCIES:

Project Planning, Budgeting, Forecasting & Reporting-

Hiring, Training & Team-Building-

Negotiating Contract Terms & Pricing-

Hunting, Winning & Managing Key Accounts-

Making Effective Speeches & Presentations-

Managing Virtual Global Technical Teams-

Proven Track Record of Vendor Management

Agile, Scrum, Waterfall, SDLC Project Management Methodologies

TECHNICAL KNOWLEDGE AND EXPERIENCE:

PLATFORMS: IBM, UNIX, WINDOWS, MITEL, WAUSUA, CISCO, VM, CTERA, VxRail AND TANDEM.

LANGUAGES: C, COBOL. JCL, HTML, CULPRIT AND SQL.

APPLICATIONS: SharePoint, Lotus Notes, MS-Office, Siebel, Salesforce, Jira, ServiceNow, Planview, Summit, MS Project, Visio, Clarizen, Insight, .NET & Access

TELECOM PROTOCOLS: DS1-3, OC, MPLS, VOIP, SIP, MPLS, Managed Services, Dedicated Internet.

PROFESSIONAL EXPERIENCE:

Sr. Contract Project Manager

Confidential, Tinley Park, IL

Responsibilities:

• Transitioned 500 customer accounts acquired through a competitor’s sale. Directed the merger of these accounts into Celtic Transportation Management System (TMS). By meeting aggressive deadlines, the client avoided a $550K penalty/usage fee.
• Managed 12 Cross-Company Merger Teams responsible for customer account transitions, office moves and system conversions.
• Directed the IT (Computer, Telephony & Network) conversions for 6 acquired branch offices.
• Presented verbal and PowerPoint weekly status reports to C-Level Executives.

Sr. Contract Project Manager

Confidential, Oak Brook/Chicago, IL

Responsibilities:

• Successfully managed a multitude of on/offshore MSPs, Vendors and Internal Teams to move storage/compute devices as part of data center headquarters move to Chicago.
• Computing down-time was reduced to 28 hours over a weekend.
• Orchestrated an effort to migrate critical data off EOL storage devices to the Azure Cloud.
• Coordinated an effort to inventory and thereby reduce the number obsolete/duplicate virtual and physical servers. This translated into a yearly savings of $200k per year.
• Drove projects to take advantage of hyper-converged technology. This technology provides faster computer power and reduces costs/computer components.

Contract Project Manager

Confidential, Chicago, IL

Responsibilities:

• Managed over 75 DevOps OTC (swaps) derivatives, fixed income, risk management and real-time trading desk software/technology projects.
• Responsible for project budgeting, IT resource allocations and management reporting.
• Negotiated project cost estimates and change requests with end-users and outside clients.

Contract Business Analyst/Project Manager

Confidential, Chicago, IL

Responsibilities:

• Analyzed and documented current CRM trouble ticket reporting and resolution system.
• Proposed a new system to reduce the number of application platforms from three to two.
• This enhanced (Cloud Computing) system reduced software costs, decreased problem resolution intervals and increased outside client satisfaction.
• Inventoried and assigned ownership to over 200 IT applications.
• This allowed the client to better control access to applications and resources from unauthorized outside parties.

Contract/Staff Project Manager

Confidential, Chicago, IL

Responsibilities:

• Managed several multiple on-time complex enterprise banking software projects simultaneously.
• Wrote Project Plan and managed the new software release initiatives of several internal client, third party-vendors and technical teams.
• Managed project communications between stakeholders, users, leadership and technical teams.
• Delivered 50 new remittance lockboxes for a major Confidential 90 days early.
• This allowed the bank to consummate its merger/acquisition on time.
• Administered data center and office moves.
• Ensured that new data center infrastructure, mailing machines, file servers, network equipment/circuits were in place to enable a timely weekend move without disruption to production processing.
• Over 200 Associate workstations were relocated without interruption to the manual workflow.
• Directed the timely conversion of 360 devices from Windows XP to Windows 7. This allowed Confidential the ability to comply with current mandatory operating system software banking requirements.
• Lead the Chicago telephone platform upgrade.
• Converted entire system from analog to VOIP.
• Replace all handsets with state-of-the-art Cisco wireline/wireless equipment.
• These enhancements allowed Associates to take advantage of features such as Unified Communications.

Contract Project Manager

Confidential, Oakbrook, IL

Responsibilities:

• PM for the creation of a program that segments store POS data to produce reports and catalogs that target Confidential customers.
• This marketing/e-commerce initiative will grow retail income by 15%

Sr. Project Manager

Confidential, Chicago, IL

Responsibilities:

• Delivered multi-million-dollar data center/network build-out infrastructure projects under budget and 3 months ahead of schedule.
• Developed and delivered PMP review courses for internal candidates.100% of attendees have sat for the exam.

Fixed Wireless Broadband Executive

Confidential, Chicago, IL

Responsibilities:

• Introduced, marketed and project managed implementation of microwave broadband access to targeted clients in Chicago-Metro area.
• Created a plan to maximize network radio coverage. Reduced network hardware needs by 25%.
• Expanded sales efforts to Midwestern Fortune 1000 companies. Top National producer for 2009.

Network Consultant Project Manager

Confidential, Arlington Heights, IL

Responsibilities:

• Managed the launch of Great Lakes Sales Office
• Developed, executed and managed a marketing plan. Increased marketing awareness to a 5- state region.

Senior Account Manager

Confidential, Hoffman Estates, IL

Responsibilities:

• Captured the entire business back within 18 months.
• Project managed network installation 3 months ahead of schedule.
• Developed a strategic case study sales module.
• Used the prototype to help close the sales branch’s first $5.5M VOIP equipment deal.
• Project managed the supply chain, software development, hardware and network infrastructure installation.

International / Enterprise Project Manager

Confidential, Chicago, IL

Responsibilities:

• Developed and managed an International Sales Training Program for Account Executives.
• Improved international sales revenue by 13% six months after the initial training began.

Senior Technology Project Manager

Confidential, Chicago, IL

Responsibilities:

• Implemented the company’s first subscription-based e-commerce web site that would allow global customers to download software patches immediately.
• Implemented a translation interface system, allowing international customers to use software written in their native tongues.
• Increased overall sales by 15% and generated further penetration into five new Asian/EMEA markets.