Customer Analytics Director /Program Manager Resume

SUMMARY

Customer - focused, big picture thinker adept at identifying trends, patterns, emerging problems and solutions in data and systems and guiding complex projects to successful completion towards resolving business problems.
Provides strong leadership and development skills for teams to organize data and generate metrics to senior management that increase productivity and deliver against organizational needs.
Strategic thinker, problem solver, and designer of high quality enterprise-level business solutions.
Delivers projects on time and within budget.

TECHNICAL SKILLS

Project Management: Microsoft Project, Rally and Visio

Modeling Tools: Erwin, ER Studio Data Architect, Rational Rose, Together J

Databases Tools: MS SQL Server, Oracle 8.0, 9.2, 10g, Teradata and PostgreSQL

ETL / BI Tools: Informatica Power Center 6.x, Ab Initio and MS Performance Point

Data Management: DataFlux, SAS, JMP, Demand Tools, Ataccama

CRM/ERP Platforms: Salesforce.com (SFDC)

PROFESSIONAL EXPERIENCE

Confidential

Customer Analytics Director /Program Manager

Responsibilities:

Implemented CRM (Salesforce.com) solution and decreased pipeline report generation time 50%.
Directed Mercatus cloud solution project for financial modeling, reducing proposal generation time 40%.
Developed data strategy and implementation planning, aligning, and integrating with GE’s PREDIX environment.
Worked cross-functionally on data processes for customer commercial solutions, reducing data acquisition time 30%.

Confidential

Data Quality Manager

Responsibilities:

Implemented data defect identification and resolution process for IRIS (Financial and Risk System), reducing month-end closing time 30%.
Improved SLA from 60% to 99% in 6 months by streamlining CRM processes, resulting in 50% increased productivity, and coaching team members to reach higher performance standards.
Managed and completed 5 major data quality projects, saving 30% of sales team’s time, and received ‘Over & Above’ recognition awards for leadership, clear thinking, and expertise in strategy and project execution.
Coached and guided business platforms on Salesforce.com and Master Data Management (MDM) areas, reducing report generation time 25%, leading to increased productivity and better decision-making.

Confidential

Project Manager / Data Architect/ Data Management Consultant

Responsibilities:

Executed data architecture and management of Salesforce.com (SFDC) as core-team member of SFDC global implementation, increasing sales productivity.
Spearheaded North American team implementing SFDC and enterprise cloud-based program management applications to sales team and IT, increasing productivity 25%.
Coordinated enterprise convergence including architecture, mapping and analysis of platform data elements between business management and software developers. Implemented Confidential Data Standards and Sarbanes-Oxley (SOX) requirements, increasing compliance. Validated data standard coherence process for 6500 applications across enterprise, improving system adherence to regulations.
Identified and defined new data standard elements in Business Information Systems (BIS) per customer specification requirements and processes.
Oversaw XGS EDW global reporting and managed multiple software development projects in Agile methodology, delivering 4 - 5 new customer reports per week.