The candidate is a results-oriented Program Manager, Project Manager and SCRUM Master as well as a member of the Project Management Institute. She has over 18 years of experience in IT and 14 in project management. She has worked in Program Management since 2005 and because of her experience in many different methodologies, is not married to any one in particular. Instead, she tries to use the best tool for each project within the framework of the client site. She has implemented waterfall and agile at several different companies, and written processes for groups using several methodologies. An experienced development manager, she has managed IT professionals including Software developers using Oracle, WCC, Facets, ODS, ESB, ETL, J2EE, Ajax, PHP, ASP, JSP and VB among others , UI Designers, Business Analysts, QA Testers and leads, Project Managers, Windows, Unix and Mac Administrators and Network Engineers. She has managed stakeholders other than the end users including government regulatory agencies, legal departments, internal users and outside vendors.

SKILLS PROJECT MANAGEMENT: PMI, SCRUM, Waterfall, RUP, Program Management, Project Management, PMO Duties, Project Planning, Project Estimating/ Budgeting, Risk Analysis, Issue and Scope Management, Cost/Benefit Analysis, IT Project Prioritization, Project Management Methodology Development, Resource Management, Test Planning, Defect Tracking Resolution, Software Release Management Project Methodologies: PMI, Waterfall, Staged Delivery, Full Life Cycle Management, CMM Quality Gates, Six Sigma PROJECT SOFTWARE: Rally, MS Project, Daptiv, Kintana, Visio, Plainview DESKTOP SOFTWARE: Microsoft Suite, MS Access, MS PowerPoint, MatrixOne, UGS Teamcenter, Macromedia Suite, Adobe Photoshop, MS Visual Studio SERVER SOFTWARE: DOS, Windows, Unix, Linux, Mac OS, VAX/VMS, OS/400 LANGUAGES/DB: VB.net, C , PHP, HTML, JavaScript, VB Script, ASP, XML, C, C , Java, Oracle, ESB, ETL, MySQL, MS Server, ERP, CRM. PROFESSIONAL CERTIFICATION PMP Project Management Institute Certified Project Management Professional Certification 605569 EXPERIENCE

director, project management / Confidential

• Worked with a company that had no process and only one PM to set up a PMO from the ground up.
• Completed assessment of current state
• Strategically worked on departmental values within the organization for clarity of focus and hiring
• Hired PMs and BAs to fill roles within the organization
• Initiated project prioritization with the Leadership Team
• Instituted project management processes and coached teams on PM processes and Agile processes

AGILE COACH/ Project manager / Confidential

• Worked with several teams that had implemented agile but was not successfully delivering products to identify areas of opportunity for improvement and help them fill gaps in their Agile knowledge base.
• Completed an assessment of the current state of agile implementation within the teams.
• Set up a coaching plan to address the areas of opportunity found during the assessment.
• Trained all levels of team members in agile practices.
• Coached all levels of team members, helping them understand their role within the agile organization.
• Helped to integrate second agile coach into the team structure.

PROGRAM MANAGER / Confidential

• Instituted and coached agile in the Shared Services division while working as Program Manager for several programs.
• Developed a plan to institute agile in the organization that was currently running waterfall.
• Determined where agile should be implemented vs. where waterfall should be kept.
• Helped the teams to understand the handoffs between waterfall teams, agile teams, and those using other methodologies such as six-sigma.
• Interviewed and hired personnel.
• Trained current personnel.
• Managed Programs for HD Radio, Connected Services, Stream Monitoring amongst others.

PROJECT MANAGER / Confidential

• Provided project management expertise for a healthcare insurance company on several projects for the PMO and the pharmacy department.
• Completed all levels of project management from the analysis phase to closing on projects as needed.
• Used both Agile and Waterfall project management methodologies to manage projects.
• Initiated the project to implement the Daptiv tool for project, program and resource management as well as governance.
• Used MS Project and Daptiv as project management tools.

OWNER / Confidential

• Provided an end-to-end software solution for a national food service corporation. The project was to take an existing VB application and create a similar application on the web using VB.NET. The original VB application that the company owned took over a year to create. The web application was completed end-to-end with the same functionality in 2 months.
• Completed a proposal for the company, with suggestions on technology and infrastructure.
• Designed the architecture for the application and the database.
• Developed the product in VB.NET, C , XML, JavaScript and HTML.

Documented the product.

PROGRAM MANAGER/ PROJECT MANAGER FOR CITIGROUP

• Took over a program for a large CRM database over 300 million records at the outset that was being run without process or control and not making any deadlines. No capacity and little risk planning had been done. Within 2 months had created processes and procedures for the entire department from scratch. The procedures combined the companyWaterfall SDLC deliverables and Agile project management methodologies. Found several areas in communication and process that were causing the company to do re-work, thus wasting money. Also determined that several projects from other lines of business were coming in 'under the radar' and not being billed against the lines of business. This catch saved the department thousands of dollars in the short-term and had the potential to save over a million in future work.
• Functioned as Senior Project Manager Program Manager for an internal database program that was used across several lines of business.
• Determined and documented project management processes and procedures for departments using theWaterfall and Agile project methodologies.
• Trained project managers and team members on agile project management methodologies and best practices.
• Managed projects simultaneously, as well as production bugs, process management and non-production issuesusing Agile and Waterfall methodologies.
• Completed capacity planning and resource recommendation for projects across all IT disciplines.
• Managed and mitigated risk.
• Functioned as Project Manager on more than 10 projects simultaneously.

TECHNICAL RECRUITER FOR Confidential

Responsible for the hiring and placement of IT professionals. Collaborated and worked with internal staff to drive staffing solutions that met the requirements of clients.

PROGRAM MANAGER FOR Confidential

• Functioned as Program Manager and Sr. Project Manager for a startup company. Managed several development teams using SCRUM, as well as implemented as suggested several tools and processes to make the SCRUM implementationeasier. Was responsible for researching new technologies and determining useful tools for the company in the future.
• Used, managed and trained developers in Agile methodologies to effectively manage tasks for developers resulting in reduced development time for projects.
• Developed task lists, backlogs and project plans.
• Evaluated Rally Pro and Salesforce.com for implementation as time-saving and project management tools for the company and managed the integration of these two tools.
• Was the POC for implementation and support requests for large clients such as Hitachi and QLogic.

DEVELOPMENT MANAGER FOR Confidential

• Functioned as the Senior Project Manager for several projects running simultaneously for one of Intuit's acquired companies. Was responsible for researching new technology and suggesting future directions for the program. Was responsible for all hiring and personnel decisions as well as all project planning on this WEB 2.0 project. As there was no PMO at this company, helped to establish the procedures and processes that would be used in this sector of the company. The projects consisted of a website overhaul that involved multiple projects to run until 2009. The website was being rebuilt from the ground up using cutting edge technologies such as Web 2.0, Ajax, JSF, and Hibernate. There were also many projects concerning website redesign and marketing initiatives.
• Found errors in project plans developed prior to hire date that contained errors that would have cost the company hundreds of thousands of dollars and, even more important, customer goodwill.
• In the course of budgeting and project-planning, determined that several full-time positions that were budgeted were not needed. Implemented plan to source to 2 part-time, remote workers and 2 offshore resources, saving the company the need to hire 4 people and freeing up approximately 260,000.
• Performed scope, risk assessment and mitigation for all projects.
• Set up project management processes for the development teams and implemented Agile SCRUM methodologies for project management.
• PROGRAM MANAGER FOR A Confidential Functioned as Sr. Project/Program Manager for a PMO. Responsible for planning on a 34 million a year program to move outsourcing function in-house. This included determining contractual requirements, determining job functions/descriptions, gap analysis in skills, policies and procedures and determining policies, procedures and skills training plans and procuring materials. It also included delivering training for several functional areas including Business Analyst, Data Architect, Application Architect and Quality Assurance. The total size of the over-arching contract was over 9 billion dollars.
• Planned and monitored the knowledge transfer back to the company from the major outsourcer at contract end in order to ensure that knowledge transfer was completed in a timely manner.
• Determined the best possible way to ensure appropriate staffing at the company to be able to take on the newly needed roles resulting from the in-sourcing project, determining where training was needed and when new employees needed to be hired.
• Managed deliverables and deadlines from other project managers within the program in order to alert Senior Management when the outsourcer was at risk for being past due in their deliverables and when those deliverables were past due.
• Performed a sanity check on existing outsourcer project plans for their portion of the in-sourcing project to determine if the timelines were realistic and to ensure that resources were not double-booked.

PROJECT MANAGER FOR Confidential

• GE AIR CRAFT ENGINES/GE RAIL: Functioned as Senior Project Manager for seven projects ranging in size from 40K- 220K. Working directly with the VP in charge of the PMO, helped to determine processes and methodologies for all projects being worked for this, and several other client sites. Several projects were managed simultaneously and included teams of up to 10 people per project, located both in the US and India. Many of the projects were managed from initiation through close, although a few were managed from requirements through close. The projects were all for the development and implementation of modifications to the MatrixOne software. The projects were managed using the SDLC, Agile and PMI project management strategies using technologies such as the MS Office Suite, MS PowerPoint, Visio, MS Project 2003 and 98.
• Began using Agile methodologies for projects in order to deliver on time and under-budget.
• Through excellent project planning and program management, completed all projects on time and under budget. Saved the company 20,000 in salaries across four projects by getting projects completed early.
• Performed a sales function by suggesting new projects to existing clients. Upsold clients in approximately 100,000 in projects.
• Helped determine needs and processes for a company using six-sigma methodologies and PLM. Managed resources, budgeting and all phases of the Software Development Life Cycle.
• Helped to spot trends and suggest future add-ons and upgrades to the software.
• PROCTOR GAMBLE: Managed a project to complete a Mac Compliance assessment of the UGS Teamcenter software. The project required research into the current capabilities of the software, determination of platform, scoping and delivery of suggestions to client.
• Researched the differences between the Mac OSX Panther and Tiger and Windows 2000 platforms and browsers, as well as the effect these would have on web-based applications.
• Determined differences between Mac browsers and Windows browsers.
• Determined which browsers would be easiest to use for Mac compliance efforts.
• Determined needed changes to UGS Teamcenter JavaScript code for Mac compliance. Determined that there were no issues with underlying Java code.
• Performed risk assessment.
• Wrote findings document for client manager.
• Determined and documented Scope of work for new project.
• Developed Work Breakdown Structure for project and estimated hours and costs using MS Excel and MS Word.
• Developed project plan for new project using MS Excel.
• Wrote Statement of Work for project.
• Interfaced with international team in the US and Europe.
• Presented findings to consultant and client management.
• Findings were accepted by the client and later implemented.
• CONSULTANT FOR AN INTERNATIONAL STAFFING AGENCY Confidential Managed projects and provided business analysis for a major mortgage company. Business analysis at this company consisted of project management on projects under 250K. Up to 21 projects were ongoing at any given time, and teams on projects consisted of up to 10 people internationally located.
• Acted as expert on a company-specific AS400 application.
• Conducted cost-benefit analysis for potential projects.
• Performed risk assessment.
• Created the project charter.
• Wrote charters for new projects in MS Word.
• Met with stakeholders and developed Scope and Requirements for new projects.
• Met with developers and determined cost estimates for projects.
• Monitored costs and hours throughout project lifecycle.
• Wrote test plans and scripts and performed testing.
• Trained users on new application features.
• Ran statistics in MS Excel on projects and reported the statistics to management.
• OWNER/PROJECT MANAGER FOR 1 Confidential Owned, operated and functioned as Senior Project Manager for a small consulting company. The company performed development and infrastructure projects using international teams of up to 5 people for companies based all over the USA. Smaller projects under 10K were performed as Fixed Price projects . Larger projects were performed as time and materials projects and could be ongoing for as much as a year. Teams for this company would often interact with teams from other agencies to complete a project in tandem. Project management methodologies included Waterfall and Agile, depending on which was appropriate to the project.
• Sold projects to clients and suggested technologies such as Java, PHP, MySQL, VB, and SQL for projects.
• Met with stakeholders to determine and write project requirements.
• Developed project budgeting and proposals.
• Managed project plans using MS Excel.
• Developed cross-platform, web-based applications using HTML, PHP, MySQL, VB, Java and
• JavaScript.
• Developed PC-based applications using Java and IBM Websphere.
• Installed networking equipment in small businesses.
• Designed websites using HTML, JavaScript, Macromedia Flash, Macromedia Dreamweaver,
• Macromedia Fireworks and Adobe Photoshop.
• Invoiced customers and performed accounts receivable using Quicken and Peachtree.
• Wrote test plans, cases and performed testing on all applications.
• Trained users on new systems and trained junior developers on coding and system issues.
• CONTRACTOR FOR MULTIMAX AT Confidential Lead teams, performed business analysis and web development for a multi-million dollar project for the USAF. This project was implemented to provide IT infrastructure and support to a major three-letter organization of the USAF. The team consisted of 40 contractors and was split into several teams working on several projects at any given time.
• Designed and developed web sites using HTML, JavaScript, ASP, VBScript, ADO and SQL Server 2000.
• Developed and wrote a Concept of Operations CONOPS document for the department.
• Developed and wrote Six Sigma processes for each job function for the entire department including Networking, Helpdesk, Project Management, Administrative and Development personnel using MS Word and MS PowerPoint. These were used as supplemental information to the CONOPS.
• Developed and wrote a Continuity of Operations Plan COOP for the department covering all levels of disaster scenarios and recovery strategies. Lead several teams on subprojects including a multi-million dollar hardware/software inventory initiative.
• Tracked issues and data using the Remedy tracking system.
• Performed security audits on remote contractor sites to determine if they met US Government standards for data and physical network security.
• Requested bids from vendors for new hardware and software products, reviewed proposals and selected vendors.
• Trained users on web-based applications and development tools.
• Wrote requirements documents for projects.
• Wrote contracts between the USAF and subcontractors detailing the requirements and responsibilities of both parties.
• CONSULTANT A Confidential Developed and tested a touch-screen automated teller system. These systems were developed as HTML and JavaScript pages based on underlying COM technology.
• Developed web pages in HTML and JavaScript that called COM components to perform banking functions.
• Wrote test plans and scripts and performed testing both on the local computer system and on the actual ATM platform for which the code was intended.
• QA MANAGER FOR A Confidential Managed and performed testing for the Windows 2000 rollout.
• Created test plans, strategies and documentation for all software packages and configurations used at the location, including the MS Office suite, RoboHelp and Visio.
• Implemented testing practices and procedures to ensure problems with software rollout were found and documented prior to implementation.
• Documented project and performed management of the project throughout the execution phase.
• BUSINESS DEVELOPMENT MANAGER FOR Confidential Created new business, performed customer service, managed projects and performed development for a new ISP. The job required leadership of teams of up to 4 people on projects on the Windows, Unix and Linux platforms.
• Development of business plans and strategies, marketing plans and development plans for future business initiatives.
• Management of projects for internally-developed, web-based, customer service software though all phases of the software development life cycle using MS Office and MS Project.
• Day-to-day administration of business including billing, accounting and customer service for existing customers and sales to new customers using Peachtree.
• Development of Scope, Requirements and Project plans for new projects.
• Management of resources for projects.
• Development of web pages using HTML, JavaScript, PHP and MySQL.
• Determination of process and technical direction for the new company.
• TEST VALIDATOR FOR Confidential Validated certification exams in expert area by reviewing test questions and answers for completeness and correctness.
• CONSULTANT FOR A Confidential Worked as a web developer in the Human Factors department. Duties for this position included developing demos for new Lexis-Nexis products, researching new technologies, determining how new technology could improve current Lexis-Nexis products and suggesting features and add-ons to old and new products under development by the team.
• Developed application graphical user interfaces and demos for the Human Factors department.
• Developed product demos for several company products using HTML, JavaScript, VB Script, VBA, ASP, and XML.
• Research and documented new and emerging internet and development technologies for company use and archiving.
• Participated in analysis of user requirements and the breakdown of said requirements into functional definitions for programming.
• Participated in user-acceptance testing of demo products and the documentation thereof.
• ACADEMIC ADVISOR, Confidential Designed and developed 4 new IT curricula for the college based around Microsoft certification and Unix developer tracks of study. Performed technical instruction and developed applications for the use of the college.
• Developed four IT-industry area curricula for the college from the planning stage through the accreditation submission process. These curricula included MCDBA, MCSE, Software Developer and Unix Administrator degrees.
• Developed course structure and syllabi, determined content and selected textbooks for all courses in the aforementioned degree areas.
• Developed and taught a class in Web Development with Visual Interdev for an already-existing degree track.
• Acted as academic advisor to new and continuing students enrolled in various IT degree fields.
• Performed development of a Visual Basic Graphical User Interface for the Thoroughbred academic tracking software.
• WEB DEVELOPER FOR Confidential Developed several websites using HTML, PHP, JavaScript and MySQL for an internet startup firm. The development process included gathering user requirements and writing all technical documentation for the projects. Freelance development included all billing, invoicing and management tasks.
• CONSULTANT A Confidential Was responsible for technical writing, website development, AS400 research and process development for the Emery Worldwide IT department. These duties included AS400 research and test plan writing for the Y2K project for the company's HR system and assisting the Unix administrator as needed. Also developed processes and procedures for the company UNIX and Linux systems. Performed analysis of AS400 RPG and JCL code and designed software test strategies, scenarios and plans from the findings.

CONSULTANT FOR A STAFFING AGENCY AT LEXIS-NEXIS

• Designed, developed, wrote and performed test plans and cases for Y2K compliance for company software. The software included packages for Windows, Mac, UNIX, VAX/VMS and several versions of DOS. The software was completely and thoroughly tested and re-developed for compliance on all systems for both the traditional and graphical user interface versions of the software.
• Writing test plans, strategies and other testing documentation, as well as implementing test plans on the Windows, DOS, Mac Unix and VMS/VAX systems.
• Installation and support of software and images, as well as scripting for the UNIX shell to facilitate testing activities.
• HELPDESK ASSOCIATE FOR Confidential Served as a Helpdesk Associate for a university helpdesk that served the faculty, staff and student body by providing Helpdesk support for the University network and computer systems. Both telephonic and in-person support was provided for PC, Mac Unix, and VMS/VAX systems belonging to the University. Limited support was also provided for student systems hooked up to the university system via the campus WAN and dialup.