Summary

15 years of IT experience including a broad based management in systems design and development, implementation and support. Strategically and cost effectively utilize technology in alignment with corporate business goals. Consistently improve delivery times and service levels while reducing costs. Excel at strategic planning, building highly available infrastructure, systems, building high performance and efficient teams, project management and implementing best practice methodologies and continuous improvement programs. Proven areas of expertise include:

Employment History:

Management Skills:

Business management, planning, budgeting, process and procedures, Data center management, Helpdesk management, Operation management, MIS management, project management, Large staff supervision, Human resources, Vendor management, managed services management, Contract management, Client relations, Customer service, Procurement, Development, QA, UAT, sales marketing.

Technology Skills:

• Solutions: LAN, AD, Remote Access, DR, High Availability, Migrations, Virtualization, Disaster Recovery, Wireless.
• Virtualization: VSphere, Virtual Center, View, Horizon Suite, FlexApp, ProfileUnity, Thin app, Hyper-V, Xen Server, Virtual Iron, VM Server, Vranger, VKernel, Panologic, Ace, P2V, Converter, Importer Workstation, Microsoft Virtual Server PC.
• Virtualization Platforms: Cisco UCS, Nutanix
• Remote Access: Citrix XenApp Suite, Access Gateways, Advance Access Control, Password Manager, Terminal Servers, SSL VPN, IPSEC VPN, ILO, DRAC, Dameware, PCAnywhere.
• High Availability: Microsoft Clustering, Exchange 2007 LCR / CCR, Fat Pipe, Exchange/File/SQL clustering, DFS, Replication, NSI Double Take, Never Fail, VMware Vmotion/HA/DRS, Virtual Iron Live Migrate.
• Security: RSA, Microsoft ISA, Cisco Pix, Watch Guard, Sonic Wall, Check Point, Postini, Mail route, Trend Managed E-manager.
• Infrastructure: Cisco Switches, Routers, Firewalls, Wireless, local redirector, Concentrators, Sonicwall, Watch Guard, Citrix, Netscaler, Fat Pipe, Check Point appliances.
• Monitoring: Microsoft System Center, MOM, HP SIM, What's up Gold, Servers Alive, NETIQ, Qwest Spotlight suite.
• Mail: Microsoft Exchange, I Mail, Exchange Clustering, Exchange Virtualization, Blackberry, Good, OMA, Active push.
• OS: Windows 2012, 2008, 2003, 2000, SBS, Windows 8, Windows 7, Vista, XP, NT, TS, 95/98, Linux Novice , Novell 3.12.
• Web: IIS, Cold fusion, Web Logic, HTML, ASP, Share Point Designer, Front page.
• Backup / Recovery: Bright Store, Commvault, Backup Exec, EVault, Live State, Ghost, and Acronis.
• Antivirus: Trend Micro Server Protect, Office Scan, Scan Mail, Anti-Spyware, Symantec McAfee Enterprise suites.
• Database: Microsoft SQL Administration, Oracle for Windows, ACT, Goldmine, Investran, Access
• Collaboration: Live Communication Server, Centra, WebEx, Share Point, Macromedia Breeze.
• Productivity: Office 365, Microsoft Office, Star Office, Open Office, Google productivity suite.
• Server hardware: HP / Dell / IBM /Cisco Servers, HP P class C class chassis, Cisco UCS chassis, Nutanix
• Storage hardware: SAN, NAS, ISCSI, HP Array Works HSG 80, MSA 1000 1500, EVA 3000, 5000 8000 SAN, Xiotech 4000 magnitude and Emprise 7000 SAN, Some NetApp and EMC CX experience, Nutanix
• Tape libraries: HP, Dell, Spectra logic tape libraries,
• Thin clients: Panologic, Wyse, HP, Thinlabs, Devon IT
• PC hardware: HP, IBM, Dell, White box solutions.

Experience:

Management:

Titles Held: Chief Information Officer Interim , Director IT Operations Communications, Executive Director, IT manager, Lead Practice Consultant, Senior Architect.

• Motivated, self-starter with a great passion for IT and bring a great work ethic to the team.
• Managed up to 60 employees in fast paced enterprises, fortune 100 companies and health care facilities.
• I have also had the experience managing direct reports like managers from different silos, for example managed services, Security office, PMO, Telecom. Wintel, Network infrastructure groups.
• Collaborated with senior executives for budget preparation, assessment of firm wide IT plans, and provide strategy, staffing, assignments, and logistics for projects to ensure the alignment of IT with all business plans and locations.
• I have reported into the CIO, CEO, COO and CFO positions directly.
• Great experience with cleaning up data centers, associated processes and procedures and multiple data centers.
• Managed multiple geographically spread out sites for hospitals and big enterprises with up to 50 remote sites globally.
• Review, develop, evaluate and tweak overall IT strategy, ensuring it is fully aligned with strategic objectives and business needs of the company.
• Establish and manage the firms' budgets including capital and operational expenditures, cost/benefit analysis, TCO and ROI.
• Investigate, propose, plan, and implement additions, deletions, and modifications to the information systems and communications infrastructure.
• Created, maintained and managed detailed project plans and implementations of solutions that support business and technical objectives with the PMO.
• Participate in weekly meetings with senior management and provide statistics of all IT deliverables.
• Monitor and track project schedules and deadlines. Perform quality assurance reviews at critical milestones of IT projects.
• Monitor and track team compliance with policies, standards and guidelines.
• Responsible for training and support of business users on the use of company IT systems and software that support business operations.
• Develop and manage all relationships with outside vendors providing services to IT, including contract negotiations and enforcement of service level agreements.
• Directed, managed and developed the IT staff's both internal and onsite managed services staff.
• Managed skilled staff and external consultants for IT to ensure consistent delivery across all locations.
• Ensure up-to-date documentation of company systems and processes are created and maintained.
• Discovered and documented all gaps in services, policies and procedures and made sure managed services vendor filled those gaps to make operations stream lined and automated.
• Managed all procurement processes for IT with purchasing department and supply chain.
• Responsible for all licensing contracts and procurement.
• Outside the box thinking, always looking for creative ways to bring in new technology into the organization at minimal cost by doing case studies for the technology, press releases, talking at events on behalf of the technology manufacturer etc. I have found ways to bring in funding for the organization's Information Technology thru creative ways like finding federally funded organizations that offer rebates for power savings via technology etc.

Design Architecture:

• Designed, Implemented and Managed:
• Data centers and multiple global sites.
• Server systems both in x86 and x64 architecture.
• Virtualization and Consolidation solutions.
• Storage solutions.
• Data loss prevention, consolidation and DE duplication solutions.
• DR and Business continuity solutions.
• Backup solutions.
• Active directory infrastructure.
• Messaging infrastructure, Email archiving and journaling solutions.
• Design and architect technology foundation for financial and health care applications like scalability, redundancy and high availability.
• High availability systems like SQL Clusters, Exchange clusters, File clusters.
• Remote access solutions like Cisco VPN, SSL VPN, Citrix, Juniper etc.
• Virtual desktop solutions.
• Thin client and Zero client solutions.
• Desktop management and Roll out solutions.
• Asset and Patch management solutions
• Helpdesk solutions.
• Print management solutions.
• Have also played major roles in Network infrastructure design, Network redundancy and Site connectivity solutions.

Application Infrastructure:

• Design, architect and implement technology foundation for application deployment.
• Experienced in financial, health care, pharmaceuticals and integration verticals.
• Application scalability infrastructure design and implementation.
• Application redundancy infrastructure design and implementation.
• Application high availability infrastructure design and implementation.
• Familiar with health care meaningful use of EMR.
• Worked with a wide variety of health care EMR vendors like McKesson, Epic, Cerner, Meditech and Eclipsys.
• Great insight into application support due to vast knowledge of technology infrastructure applications run on.
• Great insight into troubleshooting application related issues and technology tweaks for optimal application performance, scalability and redundancy.

Project Management:

• Solid understanding of project life cycle.
• Project sponsorship, project methodology, mile stones, hurdles, project budget management, resource management, project reporting.
• Responsible for creating a successful PMO at a major hospital.
• Worked closely with PMO director, to create and enforce project methodology, project processes and procedures and work flows.
• Presentations to senior management throughout the life cycle of a project.
• TCO and ROI creation and presentation.
• Share Point and Microsoft Project server integration.

Security Infrastructure:

• Managed security office.
• Worked closely with the security office to make sure we were HIPPA, JACHO and High Tech complaint.
• Worked closely with security office to make sure proper data encryption, data loss prevention technologies were implemented to protect PHI.
• Worked with security office to make sure we passed all our internal and external audits.
• Implemented Data loss prevention solution for the enterprise like Symantec's Vontu product.
• Created an automated email encryption policy if PHI was identified in the emails using Vontu and border ware products.
• Implemented Active directory auditing using Netwrix product.
• Set a road map for security office in setting goals and areas to concentrate on for optimal security for the organization.
• Created policies and procedures for Human resources and security office to interact on a continual basis to make sure on boarding and off boarding was done in a timely manner.
• Managed off site leveraged security services to make sure they interacted with company's human resources department and that proper policies and procedures existed for on boarding and off boarding scenarios.
• Created IT work flows for on boarding and off boarding of employees.
• Created requirements for penetration testing of the network and to identify internal vulnerabilities.
• Made sure scripts were in place for monitoring highly privileged groups like Enterprise admins, Domain admins and their membership was being monitored and alerted when changes were made without proper approvals and removed the newly added members.
• Put scripts in place that renamed the local administrator account and set a complicated password on all desktops and servers.
• Implemented a script that also monitored the local administrator groups on desktops and servers and only allowed pre-approved groups to be part of the local administrators group.
• Created a game plan for the security office to restructure the active directory hierarchy and match the organization's geographical site locations and or business units for easier management of assets.
• Changed, created and implemented vendor access policies to our network.
• Managed data center physical security, backup power, Electric Circuits, UPS infrastructure at all 42 sites

Virtual Infrastructure:

• Have a solid consulting experience in the virtualization realm.
• VCP Certification.
• Have designed, implemented and managed virtual environments.
• Solid experience with VMware's Vsphere 4, ESX 3.5, ESX 2.5, Virtual center, View and Thin app products.
• Also familiar with Hyper-V and Xen server.
• Designed and implemented Cisco UCS blade chassis with 6120 Fabric interconnects and B200 half wide blades with the Nehalem processors.
• Designed and implemented HP C7000 blade chassis.
• Have designed, implemented and managed Vsphere 4 environments.
• Configured separate HA / DRS clusters for server farm and VDI farm.
• Configured Distributed power management.
• Created templates and quick prep files for Windows 2008, 2003, XP and 7.
• Configured virtual switches for consoles, Vmotion, production, Vlan tagging etc.
• Configured Virtual center with its database residing on a backend 4 node enterprise SQL cluster.
• Configured fault tolerance FT for virtual machines.
• Vmotion, Storage Vmotion, Snap shots, Linked clones, P2V.
• Configured Virtual machine backups using Vranger and Commvault and plate spin for conversions.
• Managed the storage infrastructure for virtualization, high availability systems and data consolidation.
• Implemented capacity planning tools, with the data provided by these tools designed and architected a fully blown virtual environment for small, medium and enterprise level clients.
• Also familiar with workstation products like VMware workstation, Ace etc.
• Implemented Server virtualization in the data center for a major hospital, and shrunk the server foot print from 400 physical servers to 7 physical servers running 300 virtual servers.
• Aggressive virtualization adoption, consolidated data center with virtualization in 90 days.
• Saved the organization capital and operational expenses with virtual desktop infrastructure implementation.
• Provided the organization with instant high availability for all servers using virtualization.
• Trained all IT staff including leveraged services, desktop folks and help desk folks on how to manage virtualization.
• Created documentation for virtual environment.
• Saved roughly 3 million dollars in pure capital expense using virtualization strategy in the data center.

Network Infrastructure:

• CCNA Certification.
• Managed WAN teams.
• Wide area network infrastructure upgrade across multiple sites.
• Have managed transition from Sonnet Ring, to MPLS to EVPL based on business needs for bandwidth.
• Over saw VoIP implementation.
• Over saw implementation of Wireless infrastructure.
• Worked with network team to clean up the firewall rules, switches across the sites, created standard configs across the enterprise.
• Set the direction and road map for this group.
• Over saw Cisco's DMP for marketing department for selling ad space on the hospital displays.
• Over saw the entire network refresh of 42 sites and day to day operations.
• Managed the implemented Cisco MARS and Cisco Works.
• Migrated from Cisco PIX to Cisco ASA firewalls.
• Managed remote access eligibility and policies for users and based on requirements deployed either IPSEC or SSL based VPN or Citrix based solution for users and vendors.
• Managed access control to WAN devices within the organization.

Server Infrastructure:

• Managed the onsite leveraged services server silo.
• Set all future direction for this group.
• Implemented policies, procedures and standards for this group and their associated tasks.
• Implemented Microsoft System Center and HP's Systems Insight Manager for enterprise monitoring.
• Implemented CISCO UCS infrastructure and internal cloud computing.
• Managed UNIX environments.
• Managed intranet.
• Implemented enterprise wide share point infrastructure.
• Have designed and implemented Active directory infrastructures.
• Designed, built and cleaned up Active directory, DFS, DNS, WINS, File clusters, SQL and Exchange clusters.
• Worked with Antivirus and Spyware solutions from Trend Micro, Symantec and MacAfee.
• Implemented Web filtering from Saint Bernard Iprism , Blue Coat etc.
• Have solid experience designing, implementing and managing backup solutions using Symantec Backup Exec, Ca Brightstor and Commvault.
• Implemented Vranger for VM backups.
• Implemented data consolidation using Xiotech Emprise 7000 self-healing SAN.
• Implemented lights out data center saving organization operational expenses eliminating 3rd shift.
• Data consolidation, streamlining and protection.
• Tested periodic restores of data and systems for auditing purposes.
• Created and implemented server standards for the data center.
• Created a process and procedure document that traversed all our network, server, desktop, PMO silos to streamline how systems and applications are deployed into production in our data center.
• Managed leveraged vendor services to make sure SLA's were being met and all aspects of the managed services contract was being delivered by the vendor
• Cleaned up active directory, GPO's, login scripts.
• Created a master image for all servers and set configuration standards.
• Centralized all servers, removed servers from remote sites and centralized them in the data center.
• Deployed domain controllers in strategic sites.
• Set all priorities and expectations for this group and managed this group's day to day operations.

Active Directory Infrastructure:

MCSE Certification.

• Have designed, implemented, streamlined all different size active directory environments from fortune 100 companies to SMB.
• Windows 2000, 2003 and 2008 based Active directory infrastructures.
• Have done windows 2000 to 2003 to 2008 upgrades and migrations.
• Active directory management of OU structures to align with business units.
• Domain security policies, group policies, loop back policies, security filtering.
• DNS, DHCP, WINS.
• Creation of Sites and subnets and proper placement of DCs to achieve optimal logon scenarios for workstations.
• Management of FSMO roles, changing role holders, seizing roles
• Management of root domains, child domains and external trusts.
• Authoritative and Non-Authoritative restores of AD.
• Individual recovery of deleted objects.
• AD replication, FRS, DFS.

Citrix Infrastructure:

• CCA AND CCEA Certifications.
• Have a great deal of knowledge with the Xenapp product line since Winframe days.
• Have designed, implemented and managed multitude of Xenapp farms in a variety of enterprise to SMB environments.
• Have designed, implemented and managed a 25 server Xen app platinum farm to support 7000 remote users.
• Have migrated companies from Metaframe 3.0 to Xenapp 4.0 to 4.5.
• Experience with migration to XENAPP 5.0
• Setup farm database, resource manager databases on back end SQL clusters.
• Have configured and used installation manager.
• Created printing policies on the farm, universal print drivers and driver replication.
• Designed and implemented loopback policies for Citrix servers.
• Configured ICA and RDP listeners.
• Citrix server lock down policies, like drive redirections, local server drive access restrictions and printer redirections.
• Web interface design and implementation.
• Citrix Access gateway design and implementation.
• Alternate address concept, double DMZ setup, tweaking the farm settings for optimal performance.
• Citrix Password manager implementation.
• Program Neighborhood client, PN agent client configurations.
• Thin client deployment.
• Session shadowing.
• Citrix License server
• Citrix Zones, load balancing between zones. Geographic based load balancing.
• Farm and Server monitoring and alerting.
• Citrix profiles and folder redirections using GPO.

Exchange Infrastructure:

• Managed and set all expectations for messaging team.
• Exchange 5.5, 2000. 2003. 2007, 2010
• Design and implementation.
• Exchange Jet stress
• Microsoft clustering, SCC, CCR, LCR
• Storage groups, recovery storage groups
• Microsoft exchange migration from 5.5 to 2003, 2000 to 2007, 2007 to 2010.
• Exchange backups, brick level backups, GRT technology backups and Exchange recovery.
• Implemented enterprise vault solution for Email journaling needs.
• PST consolidation and mailbox archiving using Symantec's enterprise vault.
• Configured and managed spam and antivirus solutions like postini.
• Configured and managed on site spam appliances like Iron mail, blue coat, Borderware etc.
• Blackberry server design, implementation, management and integration with Exchange server.
• Responsible for all Black berry security policies.
• Experienced in managing hosted solution providers for email infrastructure.
• Experience in moving an out sourced email infrastructure back in house to save operational expenses.

Storage Infrastructure:

• Pursuing HP Master SAN Architect certification.
• Experience in design and implementation of Compaq HSG Array works, EMC Clarion CX line, HP EVA and HP MSA lines and Xiotech's 3000, 4000 magnitude, Emprise 5000 and Emprise 7000 SAN systems.
• Experience with Array manager from HP, Navisphere from EMC, Icon Manager from Xiotech.
• Experience with Power path, Microsoft's MPIO.
• Designed and implemented SAN fabrics.
• Very familiar with zoning, VSAN's, NPIV, ISL etc.
• Experience with Qlogic CNA adapters.
• Implemented Enterprise storage data consolidation and system redundancy.
• Implemented tiered storage infrastructure, file clusters and SQL clusters for redundancy and high availability of data to applications and users.
• Managed all aspects of storage infrastructure and was responsible for storage design, planning, procurement and vendor relationship.
• Have also performed day to day SAN related operations like creating and presenting, disk pools, LUNS etc.

Backup Infrastructure:

• Managed all aspects of backup infrastructure.
• Experience with wide variety of backup and associated technologies.
• HP tape libraries, Quantum tape libraries, Spectra logic tape libraries.
• LTO technology, both hardware and software related encryption.
• Symantec Backup Exec, CA's BrightStor, Commvault's Simpana product lines.
• Experience migrating environments from BrightStor to Backup Exec or BrightStor to Commvault.
• Planned and implemented backup schedules, rotations, offsite tape rotations, disk to disk to tape backups.
• Designed and Implemented Vranger software and Commvault for virtual machine backups.
• Periodic testing of system restores.
• Disaster recovery planning and testing.
• System replication using products like Double Take, Vreplicator etc.
• Familiar with Media agents, Single instance, Data Deduplication, Bear metal backup and recovery etc.

Desktop VDI Infrastructure:

• Designed and Implemented Virtual Desktop Infrastructures using a variety of solutions available in the market.
• Have architected and Implemented VMware based VDI solutions using their VSphere 4, View 4 and thinapp 4 product lines.
• Have experience with Citrix's Xen server and Desktop deployment server.
• Have some experience with Microsoft's APP V product.
• Have designed, managed and rolled out thin client environments.
• Discovered, tested, designed, managed and rolled out Zero client based VDI solution.
• Have experience with Panologic, Wyse and Thinlab end points.
• Implemented zero foot print end points to replace traditional desktops.
• Tremendous reduction in TCO from for organizations' from power savings, man power savings, hardware break fix savings, data centralization and security and centralized management of end points and data.
• Have experience with Wyse thin client management software.
• Have designed and implemented Gold Master images in VSphere.
• Have created Linked Clones in VMware's View.
• Have created desktop pools in VMware View.
• Have created collection in Pano manager.
• Implemented Altiris for asset management, desktop deployment, application deployment.
• Created desktop and laptop standards.
• Implemented standard images for desktops and laptops.
• Created base application portfolio and departmental app portfolio based images for easier desktop and app deployments.
• Designed and implemented desktop group policies and folder redirection for central data storage and security.
• Responsible for all desktop policies, procedures and this teams day to day operations.