SUMMARY

• Driven - to-succeed, project specialist professional with Project management attribute, offering a proven record in planning, supporting, delivering and coordination of various Telecom projects.
• Team builder with strong customer service focus and superb interpersonal and communication skills that contribute to a friendly and efficient working environment for senior Coordinator, peers customer, stakeholders and key decision makers.
• 12 years of experience for large and complex projects in telecommunications networks and industry.
• Excellent interpersonal, organizational, customer service, communications, and presentation skills.
• Expert knowledge of network software upgrades development Life Cycle of Cisco, Confidential and Huawei, equipment’s.
• Experience Coordinating and managing simultaneous initiatives and cross function teams.
• Knowledge of proven industry standard telecom Project management approaches.
• High level of energy and passion to lead team members to successful completion of projects and ensure the delivery of a positive customer experience. Great attention to detail with network migration to cloud services project management.
• Coordinate and manage the fulfilment aspects of complex solutions over the entire implementation life-cycle (execute, control, and close) including maintaining the project/solution implementation schedule.
• Engage and leverage partnerships with internal stakeholders and external partners to improve the overall customer experience
• Work closely with the client and/or Client Project Managers to manage client expectations
• Accountable through the fulfilment process to establish and maintain client satisfaction with a focus on the end to end customer experience that drives overall client satisfaction.
• Define solution and project scope, secures appropriate resources, and schedules to ensure successful, timely delivery and completion of the solution and project.
• Work with client, sales, design and engineering to enable work orders.
• Prepare project/solution documentation as required to implementation team for further action.
• Expert Knowledge of Confidential Radio and transmission (Enterprise/Government/Large business) solutions and products.
• Effective negotiation skills and ability to influence others
• Effective problem solver and change agent with the ability to deal effectively with ambiguity and adjust to shifting priorities and rapid change
• Strong interpersonal skills with the ability to work effectively within a team environment and deals professionally with various levels of management within the organization
• Team player with demonstrated ability to develop effective business relationships with peers, senior finance team, and C-levels.
• Advanced ability to effectively manage multiple priorities, projects and activities

PROFESSIONAL EXPERIENCE

Project Specialist

Confidential

Responsibilities:

• Proposed process improvement initiatives for the implementation and maintenance of Project Management System, reducing elapsed time of project delivery.
• Assisted in Weekly Planning Session, update Project managers about the task assign to teams both internal & external.
• Coordinated Work Effort (Resource Forecast List) with Project Management Office (PMO) to keep Schedule and Cost on track.
• Created a task list for the New Wireless Site Support team with every task assigned a main owner for accountability.
• Captured and analyzed the data from old projects and produced a report for management that was used for performance evaluation and reference for future improvements.
• Preformed Daily Stand up to resolve any roadblocks or issues from 4 business / development teams for data mining project.
• Prepared meeting agendas, meeting minutes, and action plans. Took over facilitation of weekly meetings, greatly improving the meeting efficiency.
• Worked as an SME to update senior management about the financial impact and report him on our ongoing projects. Consistently and effectively communicate solution and/or project status to a variety of stakeholders including partners, cross-functional teams, senior leaders and clients.
• Ensure positive control of the solution and projects dealing with conflicting priorities, issues, risks, dependencies and change
• Pro-actively communicate with team members, when the fulfilment of project is at risk.
• Negotiate new due dates with internal departments when required.
• Review and approve quotes as required for labor and project construction costs.

Technical Project Manager

Confidential

Responsibilities:

• Take input from engineering plans for IP network expansions/upgrades in a timely manner to allow implementation to be within specification, on time and within budget.
• Assist in ensuring engineering plans meet Radio and transmission network needs in terms of reliability and capacity, and ensure the Access Network is built for ease of use from an operations perspective.
• Successfully deployed a secure, LTE radio and transmission solution to accelerate the business advantage.
• Proposed radio and transmission design and solution requirements across region sub-sahara Africa, Gathered and reviewed network documentation, Analyzed network infrastructure and its readiness to support the proposed solution, Assessed current voice infrastructure and its configuration to support the radio and transport solution, Perform and document gap analysis.
• Completed and coordinated with Project Managers key Projects of end to end transport network including laying fiber and IP solution for safaricom Kenya, I was responsible to provide services solution and coordination in Optical transport area also responsible for checking roll out progress and track the gap between the roll and given solutions.
• Worked with new Confidential and Huawei IP/Microwave/Optical, WDM, products and services for the regional market area with the goal of increasing revenue and profitability and enterprise business.
• Coordinate and assign project activities, monitoring progress, validating and compiling results and provide input into recommendations regarding projects overall readiness either through direct effort or other project Coordinator resources.
• Managed progressive infrastructure telecom projects such as LTE deployment, network and telecom infrastructure deployments within a professional services organization responsible for region sub-sahara Africa.
• Executed projects across a physically distributed environment along with strong vendor management experience.
• Negotiate resources from GSDC India, changes, issues, budgets and timelines for the upcoming and ongoing projects.
• Dealt with latest telecom Infrastructure Technologies along with multiple vendors.
• Maintained proactively skeleton plan for upcoming projects in the region Africa.
• Optimized available resources to deliver business objectives and maximize business efficiency.
• Demonstrated ability to match content, style and language to suit the audience and context, maximizing understanding.
• Influenced and inspire others to optimize performance and achieve goals.

Project Analyst

Confidential

Responsibilities:

• Find out the gaps between actual billing and proposed billing and find out the revenue leakages due to network issues and provide action plans to implementation team. Fixed out the discrepancies in the implementation.
• Achieved toughest target to manage the project time lines within the given budget.
• Got the appreciation award from Confidential Head of the region Middle East.
• Liaise with senior Coordinator and project sponsor providing them timely and proper project status
• Contribute to continuous process improvement initiatives.
• Set and continually manage project expectations while appropriately delegating and managing deliverables with engagement, delivery, testing teams and stakeholders.
• Monitor, track and control project outcomes to resolve issues, conflicts, dependencies and critical path deliverables.