Service Delivery Manager Resume

SUMMARY

Eighteen years of proven managerial experience directing large, diverse, cross - functional teams at Fortune 500 clients. Accomplished in supply chain product consulting, service transformations, business requirement and data analysis, process definitions, delivering quality, and metric-driven results. Core strengths include negotiations, creativity, on-budget delivery, capability improvement, excellent communication, and building trusted client partnerships.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Service Delivery Manager

Responsibilities:

Defined and co-authored Supply Chain process workflows, change requirements and system support documents
Improved response time by 50% by institutionalizing existing team knowledge and education to raise team effectiveness
Defined and drove SAP master data flows and corrections to planning suite
Added new functionality and on boarded new business/markets on JDA Demand and Supply
Drove 10% issue reduction, 40% reduced batch runtime, installs/upgrade/migration time
96% compliance in project audits, prioritization and adherence in quarterly reviews for last 6 years

Confidential

Alliance Manager

Responsibilities:

Managed integrations with key strategic business applications including SAP,JDA, Reporting
Created 6 Proof of Concepts for retail and manufacturing clients, presented Confidential JDA Capability
Built an end to end Supply Chain execution Demo Lab through alliance product licenses

Technical Lead and Developer

Confidential

Responsibilities:

Co-developed MSDSTrac, Material Safety Data Sheet Tracking for HAZMAT compliance on trucks
Testing of Environment Data Sheet flow and alerts on exception. Conducted Perl training sessions
Developed data utility tool using Unix Shell Scripts, Documented trade flow batch processes
Optimized DB import/export procedures and performance tuning for reports