SUMMARY

• 15 years of experience as an IT professional with strong work ethics (with last 4 years supporting the implementation of SaaS and PaaS based applications).
• Successfully delivered complex projects and solutions through strong cross - functional collaboration.
• Expert level to experience in the various project lifecycle and management techniques including Scaled Agile, Scrum, waterfall, iterative, and Six Sigma.
• Proven track record of successful project/program management, and organizational leadership. Experienced with different aspects of SDLC- Software development, Business Analysis, Testing, Project Management, etc.
• Proven track record in Product Management, IT management, Portfolio, Project and Program Management, PMO methodologies and processes, software delivery methodologies like SAFe5.0 Agile, SDLC, Kanban, Tools Management, Technical Management Client, Product Management, QA Management, Relationship management, Budgeting & Forecasting, Risk management, Change & Release Management, Pre-Sales activities like Bid Proposal, Resource Management, RFP and SOW, DevOps, SLA Management and worked in numerous industries including Automotive Manufacturing, Cloud, Digital, ATM Banking, Retail POS, PCI Payments, SOX, EMV, Financial, Health Care industries.
• Demonstrates strong critical thinking, decision making, problem-solving, time management, multi-tasking, and communication skills

TECHNICAL SKILLS

PM Methodologies: SDLC, CMMI, PMBOK6, WATERFALL, AGILE, SCRUM and Kanban, SAFe5.0.

PPM Tool: Plan view, Change Point, Clarity, HP PPM (Knowledge).

PM Tools: MS Office Suite (Word, Outlook, Excel, PowerPoint), MS Project 2007/2010, MS SharePoint, Requirements Gathering Specs, Project (Plans, Budgets, Issue Logs, Schedules, Checklists, Folder, Workbooks and Meeting Facilitation Tools (Google groups, Go to Meeting, WebEx, MS Lync).

PM Plans: Charter, Scope, Cost/Budget, Schedule/Time, Resources/Staffing.

Configuration Mgt: SVN, MKS, TFS, Maven, GitHub, Visual Source Safe 6.0, RTC, MuleSoft

Operating systems Hardware: Windows (7/XP/2000/NT/98/95), Windows2000/NT, Server, UNIX and MS DOS, VMWare, ATM Machines ( Confidential, Diebold, Wincor), POS Machines, Kiosks, EMV Kernel Devices and Chip Cards, VX, MX Terminals.

Bug Tracking: RTC, JIRA, MKS IM, Test Track, Mantis, Test Director, ALM, Active Collab, QTest.

Internet Technologies & Database: HTML, Java, JavaScript, XML, Oracle, SQL Server and MS Access, REST, JSON, CSS, DHTML, and AJAX. Java, JavaScript, XML, Gherkin, Ajax, Net, Oracle, SQL Server and MS Access, SOAP UI, SQL Server DBA, SQL Server, SSRS, SSIS, C#.NET, VB.NET, ASP.NET, ADO.NET, MVC Framework, Entity Framework, Web Services, WCF Services, Restful Services, Web API, jQuery, Ajax, AngularJS, Bootstrap, XAML, Siebel, Salesforce, Force.com, C,C++, RDMS, My SQL,IBM ODM, MuleSoft.

Business Tools: Tableau Desktop 8 Tableau Server 8.2, Data ware housing.

Testing Areas: GUI Testing, Functionality Testing, Integration Testing, Regression Testing, Performance, Testing, Business Requirement Analysis, System Testing, White and Black Box testing techniques And Manual Testing, Automation testing, Memory Leak testing, Security and Solid core, EMV (Master, Visa, Maestro) Testing, ADVT, TIP testing Network Certification, ADA Testing, POS Testing, ATM Testing, Diebold ATM testing, Wincor ATM testing and Test Environment setups.

Test Tools: Test Partner, Load Runner, QTP, and Selenium, Win Runner, ATM Test Lab, Auto IT, Erwin, Data stage, Eclipse, WebLogic, WebSphere, Wireshark tool, EMV Simulators, ATM Simulators, ATM Switches, TOSCA(Knowledge).

Tools: and Packages: MS Office Suites, Tools built on Shell Scripts, VB Scripts, Putty, Share Point and Confluence, Eval for EMV, Collis, and UL, Service Now, Amazon AWS (Knowledge)

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Leading the IT organization of Developers, Quality Analysts, Business System Analysts, Scrum Master, and Project Manager through the re-design of the Guidanz Program from the legacy platform to salesforce lighting and Siebel, ODM.
• Working closely with Architecture teams to leverage reference architectures and patterns to deliver a secure, stable, scalable, and geo-replicated solution with uptime and performance that exceeds business expectations.
• Planning, creating, and executing cross-functional and integrated project plans across various dealers and distributors to help in pitching new projects and resources for the business units.
• Partnering with Business stakeholders to jointly deliver features and capabilities that meet program vision by using Enterprise SAFe5.0 Agile project execution methodology.
• Delivering several system integrations to and from other enterprise applications via MuleSoft REST APIs.
• Consulting with stakeholders to develop excellent project plans for multiple streams and projects;
• Lead multiple Scrum Team simultaneously to deliver the project on its target release.
• Ensuring successful delivery of projects in line with timelines, scope and within budget, managing resources for successful project delivery on both agile and waterfall models
• Handling both Fixed Price and Time and Materials projects for the clients based on the business needs.
• Played the role of Agile Coach to help various projects within the same business to adapt to Agile.
• Lead the planning product release plans and set the expectation for delivery of new functionalities
• Provide an active role in mitigating impediments impacting successful team completion of
• Release/Sprint Goals
• Partnering with senior leaders across the organization to ensure program vision is clear and aligned to ensure that program goals and schedules are met.
• Managing program capital and expense budget, working with Finance teams to ensure timely monthly invoicing, forecasts, and other financial activities

Program Manager

Confidential, Alpharetta, GA

Responsibilities:

• Led a project team to 100 Resource on a portfolio and total Portfolio up to 300 to deliver EMV certifications for First Data, Elavon, Chase, Vantiv, Global Systems, and Worldpay.
• Specialized in developing processes to track and report on investment Portfolio of Projects with Portfolio Management, Project Management, Program Management, Resource Management, Change Management, Risk Management, Governance, Time Management, Issue Management, Stage Gates, and others for Enterprise project portfolios that focus on budget tracking and cost savings.
• Led a team (direct reports and vendors) of project managers, business analysts, technical consultants, organizational change managers, quality analysts, and deployment managers.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Define and initiate projects and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Led a team (direct reports and vendors) of project managers, business analysts, technical consultants, organizational change managers, quality analysts, and deployment managers.
• Facilitated daily scrum meetings, Sprint meetings, and Retrospective meetings as Scrum Master.
• Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
• Facilitated weekly meetings with processors and clients to align project deliverables, mitigate risk, and coordinate development, testing efforts, and Handoffs.
• Business Opportunity/Solution: Speed up certifying POS client software for EMV certification.
• Certified applications with PCI and PCI DSS compliance as per the guidelines given by the Payment Card Industry.
• A certified different version of the ATM applications with EMV Brand approval with Master, VISA, Amex cards with different networks
• Coached directors, technical managers, business stakeholders, and software engineers on the value of Agile principles, Agile Best Practices, Scrum, Kanban, and development cycles.
• Managed and shared the ADC KPI Report, burn down charts, Sprint velocity reports, Interlock, PPM, AMDOCS Cases Report, Timesheet Compliance, Root Cause reports, PPP Report, Created VS resolved to CTO, SVP, VP, and Program management directors.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Directed the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation
• Handled Waterfall and Agile methodologies for the POS client Software deliverable for the following Customers such as Burger King, Mc Donald’s, Scientific Games, Nordstrom, and IGT.
• The clear understanding of data integration points in a multi-platform environment (Gateway, Host, and device terminals)

Scrum Master & Lead Engineer

Confidential

Responsibilities:

• Create and manage a realistic, detailed plan to ensure medium to large-scale projects are executed on time, on budget, and in scope
• Managed 20 Multiple ATM and Retail POS, PCI-DSS, E-Commerce, EMV, Data ware house, tableau Projects, Application Customization, Network Certification, Development, Implementation and Deployment etc.
• Implemented SCRUM and PMI Methodologies with Remote Teams (US & International).
• Organized backlog grooming, sprint/increment planning, facilitated daily scrums, retrospective and software demo, solved impediments.
• Concurrently managed all the 3 scrum teams with multiple dependencies within and outside teams under tight timelines in a large, complex live-to-sight software deployment.
• Ensured work was correctly scoped and staffed (developers, testers, business analysts etc.) to address client / customer needs and for timely completion of projects.
• Champion and manage weekly backlog grooming sessions with the team, ensuring work items are estimated, ready-for-work and maintained
• Work with Product owners in prioritizing User Stories and Grooming Backlog using Agile Methodologies
• Organized backlog grooming, sprint/increment planning, facilitated daily scrums, retrospective and software demo, solved impediments.
• Coordinate with the platform development lead, solution managers, and product owners to do sprint and release planning for the platform.
• Working closely with developers to ensure they are not blocked and can execute the process as administered by the Scrum Master
• Improves team productivity by improving software development practices/processes within managed Scrum Teams and across the organization
• Perform Agile Maturity assessments for teams, provide coaching and input to reach higher levels of maturity, continuous improvement
• Work with development teams and product owners to create a collaborative environment
• With the assistance of the Agile Coach, provide proactive coaching to the team and recommends continuous improvement of processes to optimize team productivity
• Organized scrum of scrums at the program level utilizing scaled agile concepts and mentor scrum masters at the team level and Program level.
• Ensured effective communications amongst teams for an efficient support across global teams.
• Directed testing and QA team's transformation from governance to full test execution capability.
• Improved efficiency of testing initiatives 30%; reduced expenses to less than 20% of project costs.
• Introduced progressive automation, standardized regression and further optimizing automation tools boosting number of automated test cases 40%, with 80% automation in some projects.
• Facilitated weekly meetings with processors and clients to align project deliverable, mitigate risk and coordinate development, testing efforts and Hand offs.
• Successfully setup test engineering teams across different verticals of the business units of Confidential .
• PS Region Team Lead/Scrum Master effectively co-managed with up to 3 Dev Leads, 4 QA Leads at one time - Budget, Forecast, purchase orders, procurement statements of work, Unfilled Roles, and over / Under Allocations of Resources (human).
• Managed the India, Europe, Philippines ATM and Retail PS Test Engineering teams.