Project/ Program Manager Resume

SUMMARY

Dynamic and highly accomplished project/program management professional with over 20 years of hands on and leadership experience showcased across multiple industries such as financial services, insurance, hospitality, and government segments.
Credentials include Certified Scrum Master (CSM), Lean Six Sigma Black Belt, Certified Scrum Product Owner (CSPO), and Project Management Professional (PMP) certification.
Subject matter expert in a wide range of methodologies/frameworks such as Agile, Scrum, SAFe, SDLC, and Waterfall.

TECHNICAL SKILLS

Waterfall Principles
Software Development Life Cycle
Change/Release Management
Root Cause Analysis
Agile/ Scrum/ SAFe Principles
Subsystem/Integration/System Testing
Requirements Analysis
Strategic Planning Execution
DevOps Implementation
Risk Management/Mitigation
Product Management
Vendor Management
Process Design/Improvement
Team Building & Leadership
Cross - Functional Collaboration
ITIL Principles
Merger/Divesture
IOT
HIPPA

PROFESSIONAL EXPERIENCE

Confidential

Project/ Program Manager

Responsibilities:

Assume full control of project planning/estimation, scoping, and requirements gathering to expertly establish all roles, responsibilities, and governance models at project outset and initiate kickoff and status events with teams.
Plan project workflows and design highly detailed roadmaps with clearly defined deliverables in collaboration with key stakeholders. Include planed environmental buildouts as needed track deliveries and dependencies.
Play a key role in the evaluation, interviewing, and selection of Project Managers
Adeptly leverage Confidential and client resources to support areas such as systems engineering, change management, development, and testing throughout the full project/program life cycle.
Design or redesign processes (business, development, release, change, etc.)
Design and enhance release management processes and collect metrics to drive continuous improvement
Work with 3rd party vendors and other client agents to drive success and coordinate efforts
Develop presentations, conduct meetings and reviews to communicate project status, issues and risks to stakeholders.
Manage products collecting requirements, creating roadmaps, working with the development team to implement.
Implement DevOps and other methodologies to improve efficiencies, quality and consistencies
Use root cause analysis (RCA) to troubleshoot and correct issues and errors.

Confidential

Project Manager

Responsibilities:

Successfully delivered the Thunderhead platform implementation and integration over an aggressive nine-month timeline to serve as a strategic enterprise application taking global company success to the next level. Created and executed project plan including milestones for key activates.
Guided teams dispersed remotely across the US, South America, and the UK and supported them across all software development life cycle (SDLC) phases in achieving deliverables.
Architected and authored statements of work (SOW), vendor agreements, project plans, and other deliverables in collaboration with vendors, senior leadership, and legal entities.
Executed project change management while serving as the face of the project before the architectural and change control boards. This included software, configuration, and HW change requests.
Used root cause analysis to determine problem areas and corrective action.
Effectively trained IT support teams tasked with managing and supporting end users.
Continually delivered status updates and monthly presentations to senior management and the steering group including financial reports, risk assessments & remediation efforts, progress reports, and more.
Led the Vosco project development team comprised of local and remote resources that created and implemented a cutting-edge system to accept and process partner sales data into the enterprise systems.
Orchestrated the design, build out, testing, and deliverables for the full SDLC completed on-time
Acted as a subject matter expert (SME) and key support resource for the business readiness team integrating a multimillion-dollar project into the existing company business model, leveraging ITIL principles.
Expertly assisted HR, Insurance Operations, and Training business segments with developing and implementing of changes to operational models necessary to facilitate the integration of new systems.
Acted as SCRUM master removing obstacles and coordinating activities and representing team at CCB
Significantly improved the structure and performance of the US Project Management Office (USPMO) by codifying the roles and processes for Project Managers.

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