Project Manager/Business System Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Business System Analyst

Responsibilities:

Lead operation managers and project managers to ensure completion of project deliverables
Provided a program approach to related content management projects
Lead risk management for ITSM/ ITOM matrix team with analysts/architects/engineers
Champion team to manage change, manage risk and ensure minimal disruption to business
Manage risk and prioritize deliverables and pipelines through matrix objective and PMO
Define and manage scope to deliver project while providing updates team members and leadership on project plans, resource plan, budget review, achievements, and strategies
Collaborate with internal and external business clients to implement and support transformation
Clients served: Allstate, Mercury, SafeCo, Liberty Mutual, Home Depot, UPS, Confidential Advisor, Global Resources,, Confidential

Confidential

Project Manager/Business Analyst

Responsibilities:

Provide unified team voice for planning, scope management, risk management, and delivery
Translate project requirements into project objective and tasks
Work closely with integration team to convert and/or upgrade client’s system
Manage project resources with vendors, DBA, Architect, and internal business clients
Provide strategic solution options and recommendation for clients
Planning resources for tasks, allocation, estimation and scheduling
Support operation using ServiceNow - Integration, Service Portals, IM, CMDB, ITOM, ITSM
Provide service according to accepted policy and procedure in supporting business partners
Shared goals and vision to implement change for clients to ensure well oiled operation
Licensed producer - Life, Health, Property and Casualty (P&C), Anti-Money Laundering (AML)
Clients served: Nationwide Insurance, Mercury Insurance, AllState,Liberty Mutual Insurance

Confidential

Project Manager - Business Analyst

Responsibilities:

Ensure minimal disruption of services during transition or deployment through EMS utilization
Provide strategic solution options and recommendation for multiple client accounts
Manage client/vendor relationship to drive positive negotiation results
Manage relationships with high level internal and external clients

Confidential

Business Analyst/ Project Manager

Responsibilities:

Lead operation managers and project managers to ensure completion of project deliverables
Assisted project manager in providing a program approach to related content management projects
Collaborated with Network Operation Center through EMS to ensure minimal disruption to business
Partnered with product owners to craft user stories with well-defined acceptance criteria
Integrated budget forecasts from different project sources to ensure program report integrity
Documented processes and defined requirements for projects
Projects: SCADA NW, SAP to Cloud, ITIL, ITSM, CMDB, ITOM, IT Test Lab
Vendors: Presidio, RFIP, Microsoft