SUMMARY:

Accomplished IT Project Manager with 15 years’ experience in the IT industry and over 5 years of experience managing multi - million-dollar projects in both public and private sectors. Experience includes Software Development, IT service management, oversight of radio-testing operations, and the monitoring of computer and radio networks to support large-scale operations. Provides leadership, streamlines operations to enhance efficiency, applies an analytical approach to solve problems, and inspires teams to success.

CORE COMPETENCIES:

Technical Leadership

Radio-Testing Operations

IT Service Management

Information Assurance

Development of Policy & SOPs

Agile Project Management, PMLC

Network Engineering

Configuration Management

System Integration

Budget Management

Customer Relationship Management

Training Delivery

Knowledge Management

Team Management & Development

SLAs & Contract Management

TECHNICAL PROFICIENCY:

Methodologies: Agile, PMLC, SDLC

Platforms: Windows 98/NT/2000/XP/Vista/7/8.1/10, Linux Red Hat, Ubuntu, Mac OS. Windows Server 2008/2012

Programming Languages: C++, HTML

Security Tools: Norton Firewall and Ghost, McAfee/Norton Virus Protection, PAC Manager

Virtualization & Cloud Computing: VMWare, VM Tools, Citrix, Parallels

Network & Communications: CA Spectrum, IP Commander, and TeraTerm

Administration & CRM: Active Directory, PeopleSoft, Oracle CRM, Remote Desktop

Microsoft: Project, Access, Visio, Word, Excel, PowerPoint, OneNote, Publisher

Other: Lotus Notes, CCleaner

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

IT PROJECT MANAGER/SCUM MASTER

Responsibilities:

• Manages teams and processes in a fully agile Software Development Lifecycle (SDLC) environment. Member of the company Project Management Office (PMO).
• Responsible for all customer and development coordination, scheduling and task managing for multiple simultaneous software API systems integration projects.
• Worked closely with product owners and managers to ensure customer requirements were understood and communicated to development and Quality Assurance (QA) teams in a timely manner to support the agile iterative implementation cycle.
• Performed scrum ceremonies to include daily standups, sprint planning and sprint retrospectives.
• Serves as the Scrum Master for development and QA teams geographically.
• Created templated formats for all customer facing project coordination artifacts to facilitate improved customer engagement to enable development teams and managers maximum time to focus on coding and testing.
• Participated in high level program meetings to deliver succinct overviews of the issues facing development in order to coordinate PMO support eliminating roadblocks to keep projects on scope and schedule.

Confidential, FORT HUACHUCA, AZ 

PROJECT MANAGER/RADIO TEST FACILITY TASK LEAD

Responsibilities:

• Overseeing day-to-day operations for three radio-testing laboratories, which test for both standards conformance and interoperability with the capability to test up to 10 radio systems concurrently.
• Developing testing schedules, managing physical and personnel resources to ensure optimal lab efficiency and interviewing staff.
• Managing reporting requirements, including testing status, weekly task updates, monthly performance reviews and formal assessment/certification of vendor radio systems.
• Presenting briefings to the government Contracting Officer Representative (COR) to ensure contract compliance and adherence to deadlines, as well as to de-conflict scope changes.
• Served as the Task Lead over two task orders valued and delivered all milestones required by the customer on time and within budget.
• Led the development of a formal Configuration Management Plan, Testing Standard Operating Procedures and a Vendor Laboratory Briefing to market the lab to prospective and future customers.
• Created and maintained the formal Lab Modernization Plan which recommended required infrastructure, networking and testing tool (both hardware and software) upgrades required to maintain all current capabilities as well as to expand to facilitate future testing needs and waveforms to be utilized by the Confidential .
• Improved Task Order Monthly Performance and Assessment Rating (MPAR) from an “Unsatisfactory” to a “Satisfactory” rating and retained that status for the entirety of my tenure.

Confidential, SCOTTSDALE, AZ

ASSOCIATE ENGINEER

Responsibilities:

• Used CA Spectrum to monitor the networked computer and radio infrastructure utilized by the Confidential to support search and rescue operations.
• Monitored infrastructure equipment, network connectivity and coordinated with Confidential Networking Team and local ISPs to resolve hardware and network outages.
• Worked with Field Service Representatives (FSR) to coordinate physical repairs and engaged with Service Delivery to manage part replacement.
• Escalated hardware and software issues to engineering teams, conducted testing and SQL server log parsing to establish the root cause of issues, and recommended Process Change Requests to Management. Maintains detailed records through the Oracle CRM ticketing system.
• Configured security measures on 400+ Cisco switches servicing Coast Guard Search & Rescue Program.
• Provides radio troubleshooting for digital and analog VHF and UHF radio systems as well as a proprietary Direction-Finding RF antenna arrays at over 260 sites.
• Conducted software and hardware troubleshooting for Confidential users, tracked network, software and hardware-related outages and generated availability reports for services for internal and Confidential usage.