SUMMARY

• Rising technology executive noted for driving business innovation, leveraging information security, applications, networking, operations and risk management leadership to accelerate business growth and gain competitive edge.
• IT/Telecom (Technology/Architectural/Projects) experience in the areas of OSS, BSS, SQM, CEM, Service Assurance, Revenue Assurance, Service Fulfillment, Charging, Billing and Mediation.
• Proven mentor with expertise in communicating across organizational levels and with multiple teams to drive shared vision and foster the culture of excellence.
• Liaison & Relationship Management with different stakeholders (customers, customer teams, solution consultants, product lines, project managers and 3rd - party vendors).
• Standardization and optimization of IT Operations Management functions using ITIL process frameworks.

TECHNICAL SKILLS

• CEM, OSS, BSS, Cloud Computing(IaaS, PaaS, SaaS), IoT, NFV, SDN, WCDMA, LTE, UMTS, GSM, CRM, Mediation
• DHCP, SMTP, SMB, SSH, VPN, NAT, IPSec, VoIP, SOAP, REST, JMS, HTTP, Socket, SFTP, SNMP, CORBA, MPLS, NETCONF, LDAP, DNS, SS7, Diameter, SIP, TCP/ IP, IPSEC, PPTP, SSL, UPD
• SAN Storage, Tape/Disk Libraries, VERITAS Cluster (HA), VxVM, vSphere, HP-UX, SUN Solaris, RHEL, ORACLE, MySQL, Sybase, MS Windows, Unix, Linux
• MS Project, MS Office, Clarion, Workforce Management Applications, Java, Web Sphere,, Web Logic, HTML, XML, C/C++, C#, Perl, Python, Shell Scripting, Citrix, SAP BO, JIRA

PROFESSIONAL EXPERIENCE

Telecom Project Manager

Confidential

Responsibilities:

• Manages business development and identifies and develops new opportunities on current project.
• Manages client relationships and represents the organization to external customers/clients.
• Encourages skill development of project team members and provides performance feedback for team members.
• Coordinates and integrates the work efforts and deliverables of a small to medium one function, multi- vendor project team or sub-project of a larger project with client deadlines.
• Managed the projects involving New Price plan changes to IUM as requested by client.
• Manages business development and customer relationships.
• Supports qualification and opportunity assessment for complex opportunities.
• Acts as opportunity manager for key deals.
• Manages first level to mid-level client delivery relationships.
• Frequently represents the organization to external customers/clients.
• Manages project team and manages internal as well as external resources with a team size of 30+ people.
• Delivery or opportunity management with impact on the revenue generally less than $500K or transition/transformation for less than $50M.
• Works on complex projects where analysis of situations or data requires an evaluation of several factors with tight deadlines
• Manages customer project delivery with medium /large scope and project financials including P&L.
• Meets or exceeds SOAR approved budgets and provides reliable financial forecasts to the manage- ment.

Project Manager

Confidential

Responsibilities:

• Single Point of Contact from Engineering to all BUs for the (VoLTE and IMS) ‘Technology’ & ‘Network’ Demands/Projects.
• Responsible for the delivery of Wireless Network Uplift Programs including LTE Site Overlay, LTE Car- rier Augmentation, New Macro Site, Small Cell and In-Building for the 4G at the National level.
• Participates in the early stages of project discussions/requirements and provide Engineering feedback to the ideas and concept.
• Receive, rationalize, process, define and coordinate all business requests following the delivery cycle to ensure cumulative delivery plan in order to fulfill the business requests.
• Proactive role in ensuring business requirements’ precise communication and ensure accurate and absolute end-to-end technical evaluation.
• Ensure the progress of projects across all Delivery Verticals, Solutions, Development, Testing and other Engineering divisions while requests are being defined, detailed, assessed, and plans are being created to define commitments and deliverables.
• Strict follow up during the project Delivery Cycle to ensure correct and appropriate synchronization of commitments and deliverables
• Improve processes, project management practices and adapt/recommend PMI concepts and Methodologies trying to increase the project management maturity level within the organization.
• Implemented a strict change management process.
• Timely reporting and dashboards to the senior management on the projects/demands status, risks, progress and statistics.
• Ensuring/reporting strict follow up of SLA’s & KPIs to meet department plans & alignment with Organizational road map.
• Responsible for and control the efficiency of allocated resources.
• Location routing, mobile positioning function management & E-911 service validation.
• Actively identify dependencies to the other projects, processes and activities, and control them in a solution-oriented manner.
• Ensure transparency within the project team and among the stakeholders, identify and evaluate risks and operate an adapted escalation management.
• Define test case for acceptance and issue tracking; tracks report progress.
• Manage and track fix actions to ensure data quality is in check and provide analysis reports to management.
• Sets deadlines, assigns responsibilities, monitors and summarizes progress.

Technical Project Manager

Confidential

Responsibilities:

• Managed various IoT projects as part of Engineering-PMO team, applying PMP, SDLC Process and ITIL Practices and was accountable for planning, management and implementation of medium to large scale projects/programs.
• Managed the carrier grade deployment of contact center for major clients in Middle East region.
• Lead the elaboration, requirement gathering, design, implementation, testing, and launching in project lifecycle.
• Facilitated and managed cross functional teams represent sponsors, support, architecture, network, security and 3rd party vendors to reach approved solution which met the client expectations.
• Delivered integrated new infrastructure platform with high availability, geo redundancy and swap the legacy platform.
• Delivered various projects involving the DB migration and DB cleanups typically for applications running on the environment of SQL and Oracle DBs.
• Derived new initiatives to increase capacity, share space neighborhoods, new application design and implementation.
• Built, controlled and updated program budget, requirements/scope changes.
• Managing the deployment of the Infrastructure SAN storages coupled with the various OSS/BSS solutions.
• Multiple layers reporting for project activities progress, budget updates and managed escalation process.
• Improved collaboration with carious functional teams on understanding requirements to develop and implement new/improved processes and performed effective Change Management.
• Facilitated focus on high-priority projects with the new standards, developed SOPs around project portfolio to manage request process.

­Sr. Business Analyst

Confidential

Responsibilities:

• Worked as Analyst and Lead onsite / offshore OSS team.
• Exceeded customer satisfaction and stringent quality standards by leading verification team and junior employees to ensure custom automation solution conformed to all business and technical requirements.
• Leading Application team for stack comprising of Siebel, AIA, OSM, UIM, Mediation, BRM, SAP, Oracle eApps.
• Architected Power Partner Commerce - Siebel Order Management.
• Developed complete solution on Task Based UI.
• Worked from Requirement Collection, Design and Development.
• Managing Onsite and Offshore Development Team.
• Replaced Legacy systems with Siebel using OOTB Siebel Functionality.
• Laid Platform by Incorporating Partner Manager Application for Retail Self & Delegated Management.
• Engagement in Technology Enterprise Architecture planning, design and implementation by following TOGAF framework.
• Established project timelines in conjunction with Project Manager and worked with team to identify any potential risks that may arise and mitigation strategies for project planning purposes.
• Generated business for the firm by composing strategic proposals and competitive quotes in response to RFPs/RFQs to secure future projects.