SUMMARY

• Project Manager with over 12+ years of experience in the fields of Business analysis, Project management, Data analysis, Salesforce, Process modelling of Web based and Client Server applications. Strong experience in different domain like Capital Markets, Investment Banking, Mortgage, Insurance, Retail and Compliance Operations.
• A multi - skilled professional with a track record of managing complex functional projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives
• In-depth knowledge in Investment Banking Industry, Project Finance, Credit Card, Loan Origination, Loan Servicing, Treasury Services (ACH, Wire Transfers etc.), Mortgage Underwriting, Brokerage Services, Commercial Banking, Retail Banking, Asset Wealth Management, Cash Management, Capital Market and Credit Risk Fundamentals.
• Worked in environment like SAFe 4.0, Waterfall, Agile-Scrum, Kanban, Scrumban and Waterfall-Scrum Hybrid.
• Proven experience in creating Project plans, Requirements documentation, Test planning documentation, Test scenarios, Use cases, User Stories, Process flows, Data mapping, Screen mock-ups, and User Acceptance Testing.
• Created WBS (work break-down structure), RBS, RACI Matrix, identified Critical Path through Activity Diagrams.
• Strong Project management skills as Planning, Scheduling, Monitoring and Budgeting with experience in requirement elicitation techniques like Brainstorming, JAD Sessions, Job shadowing and other analysis like gap and risk analysis, effort estimation, Cost and Benefit Analysis, Monthly financial summary reports etc.
• Proficient at creating and transforming Business requirements into Software Requirement Specification (SRS) using UML diagrams such as use case, Business Process models, activity diagrams and Sequence diagrams on Lucid Charts,
• Strong experience in creating User stories with the help of Product Managers/SMEs in Iterative model environment.
• Assisted Scrum Master in facilitating the workshops for estimation of efforts using various estimation techniques Relative Mass Valuation, Planning Poker, T-Shirt sizing, Bucket System, Dot Voting and Affinity System
• Experience in stakeholders and Senior Management with excellent communication and interpersonal skills, Conflict Management, Vendor Management and Risk Management Onsite/Offshore co-ordination model.
• Possesses strong business acumen to manage this function with discipline while being flexible to changing business needs. Experience with technology risk & controls, oversight/governance processes and metrics.
• Possess strong Management skills like Stakeholder Management, Integration Management, Communication Management, Cost Management, Change Management, Operations Management and Procurement Management
• Solid experience in managing program/project schedules, tracking program/project, milestone completion, and reporting progress effectively to management in a timely fashion.
• Expertise to blend business and technical knowledge with leadership skills to achieve strategic project goals defined in project charter and tracking key KPIs like Schedule, Quality and Risk Score. Worked on Business Process Model suites.
• Performed API testing using Postman and SoapUI to check if the API’s are returning the data in JSON, XML format as defined in the API documentation using Swagger tool and required by workflow.
• Worked on Service oriented architecture (SOA), Web Services. Gathered requirements for Client-Side Validation, and Server-Side Validation. Involved in scripting business logic in the web methods of Web Services and documenting the Web Service Level Agreement (WSLA) document through XML (Extensible Markup Language).

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Scrum, Custom- Agile /Waterfall- Scrum Hybrid, XP, RUP, SAFe 4.0

Requirements, Project Management tools.: Confluence, JIRA, HP-ALM, VSTS, MS Project, MS SharePoint Server

Business Skills: Change Management, Risk Management, Impact Analysis, JAD Sessions, SWOT Analysis, Conflict Management, Effort and Impact analysis, Regression analysis, Why-Why analysis, Problem & Incident Management.

Testing, Modelling and Web services: HPQC, Selenium, Load Runner, Cucumber, Postman, Manual - Excel, MS Visio, Draw.io, Google Drawings, SOAP, REST, AJAX, XML, JSON, WSDL, WADL, XSD, DOM, Salesforce CRM

Development IDE, Reporting Tools: Visual Studio, SQL Management Studio, R- Studio, Macro Editor, Eclipse, PowerShell, SSAS, Tableau, IBM Cogon’s, MS office suite.

Languages: C, C#, ASP.NET, VBA, Java script, .NET/MVC Framework, Entity Framework. HTML, PowerShell, CSS, Bootstrap, VB.NET, UML, R-Lang

Databases/ETL: Teradata, MySQL Server, Oracle, SQL Server Management Studio, Informatica Power Center 8.x/9.x, SSIS

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AR

Project Manager

Responsibilities:

• Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution. Conducted Joint Application development (JAD) sessions, focus group, Interviews and Brainstorming Sessions with stakeholders to gather requirements and end user perspectives to identify deficiencies and areas for improvement.
• Assisted Program Managers and peer Project Managers performing Feasibility and Complexity Analysis to identify technically feasible functionalities and determine the level of effort (LOE) needed to build each of them.
• Liaison with program management (if the project is part of a program) and related projects to ensure that work is neither overlooked nor duplicated. managing project risks, including the development of contingency plans
• Monitored overall progress and use of resources and initiated corrective action where necessary
• Applying change control and configuration management processes. Reporting through agreed lines on project progress through highlight reports and end-stage assessments. Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Maintained an awareness of potential interdependencies with other projects and their impact
• Maintained detailed project documentation including meeting of the minutes, action items, issues list, feasibility analysis, Requirement traceability matrix (RTM), cost benefit analysis and risk management plans.
• Develop project plans and execution approaches for several initiatives that are defined by client requirements and specifications. Produce regular status reports and conducts status meetings. Facilitate issue resolution and risk management sessions. Adopting and applying appropriate technical and quality strategies and standards
• Managed the business direction of projects through design, implementation, and testing
• Directed and supervised support resources for project performance, assignments, and activities
• Work with other cross-functional managers and scrum teams to assist with delivery of the Digital platform releases
• Monitored ongoing projects to evaluate the progress of the Project and act if any issues arise and tackle them.
• Developed project plans with forecasts, estimates, resource assignments, strategy and architecture for clients in alignment with business plans. Created WBS and identified & managed risks using MS Project.
• Constructed Requirements traceability matrix to determine the source of the requirement, to ensure all requirements are easy to locate affected system components when there is a requirement change.
• Delegated business analysts for Data modeling, Data mapping and Data extraction & Integration in the data mart by using the Informatica Power center from the legacy systems.
• Deployed Incentive Programs and Rewards and Recognition based on Staff Performance and Cost Control
• Attended Meetings with Scrum Master and Product owner to review the progress of the team
• Participated in requirement walkthroughs with the Development teams and Quality Assurance teams with the aim to develop testing strategies, test scenarios and test plans such that test cases reflect user needs.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

Environment: Agile Scrum, Salesforce, AWS, Jira, Confluence, HP ALM, Oracle SQL Server, Informatica.

Confidential, Santa Clara, CA

Project Manager

Responsibilities:

• Interacted with developers and users for change requests, performed impact analysis for issue resolutions/escalations. Responsible for elaborating Amazon Web service configuration user story such as Compliance rules, Delinquencies, Automated disbursements, Mortgage Rewrites, Mortgage refinance, Fees, and Payment distribution rules, etc.
• Guided the team and organization on how to use Agile/Scrum practices and values to delight customers.
• Guided the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assessed the Scrum Maturity of the team and organization and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Identified project risks and resolved project conflicts with affected management
• Removed impediments or guided the team to remove impediments by finding the right personnel to remove the impediment. Demonstrated ability to manage and execute projects of various sizes and complexities
• Ensured projects are completed according to time and budget schedules, and that objectives conform to line of business standards, operations objectives, user requirements and client's needs
• Effectively managed project scope, functioning as an escalation point to ensure impact is communicated and approved
• Worked with Agile teams and Scrum Masters on sprint planning, backlog prioritization, change readiness, and other areas of Agile process. Conduct business analysis, process mapping, and process re-engineering where needed
• Build Charters, Business Requirements, test plans, execution plans to support execution of assigned projects.
• Developed supporting data analysis using Elastic Map Reduce on the Amazon Web Service cloud.
• Work closely with the Business, Technology and Support Partners to develop and execute solutions to support the direction and goals of the Business. Acted as the change agent in the identification and execution of initiatives
• Interfaced directly with Executive Director and Managing Director level stakeholders
• Provided leadership and direction for the delivery of project/program objectives using Agile methodologies
• Accountable for monitoring the details and status of projects, prepare standard and ad hoc updates and reports
• Identify and resolve project issues, effectively escalate decisions and issues, and establish quality measures and standards that ensure milestones are met, projects are successfully executed, and stated benefits are realized
• Responsible for developing business knowledge and using that information to support/enhance the quality of all project phases. Organized teams by identifying areas of needed expertise and required skills
• Directed activities to ensure quality and timeliness of the project. Facilitated meetings and working sessions as needed
• Facilitated meetings along with Scrum Master with the AWS Dev Team and Chase bank internal team to elaborate numerous OOB functionalities such as Mortgage Start date, Trouble tickets and Holds, Payment Requests, etc.
• Participated in writing User Stories and Acceptance Criteria for AWS for Mortgage Processing and underwriting.
• Co-ordinated with onshore and offshore development teams and testing teams for functional and non-functional requirements specifications in form of use cases, process flows, data flow, wireframes and prototypes.
• Organized and collaborated the teams for meeting notes, emails presentations and documentation by using Confluence.
• Created cloud formation template in json format and used AWS SDK to call AWS (Amazon Web Services) Cloud formation service to create AWS resources like ELB, EC2 instance, Route53, Auto scaling group.
• Participated in requirement walkthroughs with the Development teams and Quality Assurance teams with the aim to develop testing strategies, test scenarios and test plans such that test cases reflect user needs.

Environment: Agile Methodology, Oracle 11g, Socket Programming, Html, CSS, Java Script, MS Visio, MS Office Suite, Java, XML, SQL, Jira, HP ALM

Confidential

Jr. Project Manager

Responsibilities:

• Involved throughout various phases of the System Development Life Cycle (SDLC) in Waterfall methodology.
• Identified and analyzed needs for various functionalities of the portal by using various techniques such as JAD, Document Analysis, SWOT Analysis, Requirements Workshops, and Interviews with Subject Matter Experts (SMEs), Business Owners, Business Sponsors and project stakeholders
• Prioritized the development of missing tools/content in the existing framework by performing the GAP Analysis and then conducting Risk Analysis and Impact Analysis. Developed a high-level Business Requirement Document (BRD) and Functional requirement document (FRD) and SRD base-lined it with the business owner and business sponsors.
• Performed data analysis to generate internal reports to understand current employee base, salary structure and other hiring KPIs. Analyzed ROI for the HR department to measure the efficiency and recommend cost cutting techniques.
• Worked with GUI development team to create the initial UI wireframes, and mockups. Developed Mockup screens and prototypes for the learner’s home page requirements document.
• Created Use Case document by specifying actors, normal flow, alternative flows for all use cases. Extensively used MS SharePoint for team collaboration and version control. Created activity diagrams to represent the current state business process, context flow diagrams to identify the interfaces and the data flow of the system, and sequence diagrams to specify the order of interactions. Prepared UML Diagrams, Business Process and Data Process Model using MS Visio.
• Coordinated with the other business analysts and assisted in Data modeling, Data mapping and Data extraction & Integration in the data mart by using the Informatica Power center from the legacy systems.
• Analyzed Requirements from Black Box testing perspective. Reviewed Test Strategy and Plans to ensure that test cases reflect user needs for the functional, UI, Performance, Usability and Security requirements

Environment: Waterfall, ASP.NET, UML, Rational Rose, MS SharePoint 2010, MS Project, MS Access, HP QC, Balsamiq, Oracle SQL Server, Informatica PowerCenter.

Confidential, Charlotte, NC

Sr. Business Analyst

Responsibilities:

• Conducted Interviews and Brainstorming Sessions with stakeholders to gather requirements and end user perspectives to identify deficiencies and areas for improvement & enhancement.
• Identified As-is and To-be process maps as part of Gap Analysis for new functionality requirements, and thereafter prioritized them to align them with the project roadmap. Created Mock-up forms for better visualization and understanding of the User Interface (GUI).
• Assisted the SCRUM Master in facilitating daily SCRUM meetings, Sprint Planning, Review and Retrospective meetings. Created Burn-down Charts to monitor the completion of work within time-boxes.
• Created UAT test cases and assisted senior business analysts in conducting UAT tests.
• Participated in Daily Standup meetings and worked with the team in resolving issues that could potentially cause delays in the sprint completion. Formulated test case scenarios from the user stories.
• Interacted with developers and users for change requests, performed impact analysis for issue resolutions/escalations.

Environment: Agile Methodology, Oracle 11g, Socket Programming, Html, CSS, Java Script, MS Visio, MS Office Suite, Java, XML, SQL, Jira, HP ALM