Professional Summary:

• IT Professional with 11 years of experience in different roles ranging from Project Management, Solution Architecting, Business Development, System Analysis, Application Design, Development, Testing, Maintenance and Production Support of complex Applications for large fortune 500 companies across different domains including Healthcare, Insurance, Banking, Retail, Manufacturing and Publishing.
• Over 5 Years of Overall Experience working in different roles for CIGNA Claims and Billing Systems.
• Competent Project Manager with strong and proven expertise in managing a blend of FTEs, Vendors, Onshore and Offshore consultants in multiple projects of a large Modernization initiative. Repeatedly entrusted to lead key initiatives from ground zero through planning, execution, development deployment within agreed time frames while meeting stakeholder expectations
• Extensive experience in System Analysis and Business Rule Documentation across multiple projects.
• Passionate about Solution Architecting and Designing Applications as well as tools for Modernization, Migration and productivity improvement.
• Extensively involved in Business Development, Solution and Sales support including Solution Articulation, Proposal Defense, RFC support, Business Development, Estimation, Proof of Concepts and Due Diligence with a Special focus on Application Modernization, Migration, Re-hosting and Business Rule mining initiatives.
• Adept at understanding Business requirements Technical complexities and aligning to effective cost beneficial solutions.
• Excellent Customer and Interpersonal communication skills.
• Self-motivated a self-starter with excellent leadership qualities
• Enjoy working in new environments and learning new tools and technologies.

Technical Skills:

Project Experience:

Confidential

Role: Project Manager

• New Jersey Manufacturers Insurance Company is one of New Jersey's oldest Insurance companies that offer personal auto, commercial auto, workers' compensation, homeowner's, flood, and umbrella insurance policies to its members. As a part of their overall legacy transformation strategy, NJM had replaced many of their Legacy General Claims GC systems with Guidewire's ClaimCenter product in May 2014. However, many GC Systems, nearly 300 reporting and many interfaces were still retained on Legacy and supported by a Daily Reverse Feed process.
• The Scope of GC Legacy Support included multiple projects around the same time:
• 1. GC Legacy support Primary Production support, New Enhancements, Post Production Defects.
• 2. GC Legacy Operational Enhancements
• 3. Personal Auto PolicyCenter Integration

Roles and Responsibilities:

• As a Project Manager, I am reporting to the Claims Portfolio BRL and was responsible for multiple GC Legacy Systems. Following were the key responsibilities:
• Preparing a Project Charter, Project Plan and defining high level break-up of the phases and activities in Planview, organizing the team into Immediate Release work and Production Support Future release work. Authorizing them for Planview tasks. Estimation, Allocation and Tracking metrics for all Release related deliverables with Tech lead and Test Lead. Managing Inter-dependencies with Non GC Legacy Systems. Proactive Risk mitigation. Building Deployment plans, order of activities and rollback options. Resource allocation, Timesheets via Planview. Updating Project calendar and Project Dashboard weekly.
• Review Production incidents reported in Prolin, status of work orders and HPALM defects under Releases in Daily Production Status meetings with Business stakeholders of all departments, Production Support Service Desk supervisor and Claims BRL. Prioritizing and fixing the Incidents reported, coordinating with ClaimCenter/ETL/PS/MBR teams in case of dependencies and bringing it to closure in Prolin with Production support coordinators. Coordinating with Production Support in recording Problem records.
• Subject Matter expertise on GC Legacy Systems, Providing Solution expertise for PolicyCenter Integration and GC projects, Conducting multiple sensitization sessions to key stakeholders of the company for Month End Reruns which included CTO, VPs, Administrators, Business and Internal Audit.
• Conducting Weekly GC Legacy Status Meeting for all Projects and Production support of GC Legacy Applications with Business stakeholders from all Departments. Daily Status reporting to the Claims Portfolio BRL.
• Team: 11 PM, BA Partial , 2 IT SMEs Partial , Onsite Tech Lead, Onsite Test Lead, Offshore Project Lead with 2 offshore Developers,2 testers .
• Tools Technology used: Microsoft Project, Microsoft Visio, MS Office, Planview, Prolin, HPALM, Guidewire ClaimCenter PolicyCenter, Microsoft SQL Server, COBOL, VSAM, CICS, JCL, DB2, Easytrieve, DFSORT, Fileaid, Xpeditor, ADProcs, Pagecenter, Tivoli OPC, RMM, Spufi, Onbase.

Confidential

Role: Project Manager

• As a part of a Large Program initiative, New Jersey Manufacturers Insurance Company was replacing all General Claims GC systems with Guidewire's ClaimCenter product. The Legacy Re-Engineering team was involved in analyzing the existing GC systems, extracting and Documenting the Business rules within their legacy source to implement as UI Rules and Extension in Guidewire ClaimCenter product using a variant of Java, building data mapping and conversion programs for extracting and transforming the Claim data to be loaded into Guidewire ClaimCenter Product using Batch Load and API as well as designing a solution for getting a Reverse Feed to Mainframe for all interfaces and reporting that will remain on the Mainframe post go-live.

Roles and Responsibilities:

As a Project Manager, was responsible for:

• Estimation, Allocation and Tracking task progress of FTE's, contractors and consulting onshore-offshore resources for Data Conversion, Future State Reverse Feed system, Reconciliation processes, Business Rule Extraction, all Legacy Interfaces and Reporting analysis using Planview. Effectively Planning, Executing and Delivering complex solution components within tight timelines. Presenting Change requests to CCB, Defect tracking via HPALM, Configuration Management.
• Strategic long term and tactical solution support as a subject matter expert on GC Legacy systems, Hands-on experience with System analysis and preparing Business Rule documentation of Legacy rules within existing Legacy applications, system documentation of all Legacy Interfaces and reporting. Assisting the Business Analyst with System Requirement specification review and also preparing sections of the SRS.
• Bridging Business and Technical complexities and liaison between key IT and Business stakeholders in the organization including GC, Personal Commercial Policy and Underwriting, Accounting and Ledger, Cash Management, Statistical, ISO, Actuarial, MSA, IO and Admin Services.
• Conducting Solution sessions to NJM leadership for future state of General Claims Legacy systems - CTO, VPs and Administrators of Apps, PMO and Systems.
• Coordinate Testing across final phases of Vertical Testing, 3 phases of Horizontal System Testing and 2 phases of UAT and Performance testing across different environments with System testers and Business Users testing in UAT.
• Preparing Deployment plans and order of activities. Reviewing rollback options. Driving discussions between Operations and IT for deployment Cutover Daily and Month end run of all GC systems Tivoli schedule and workflows, Managing shutdown of retired Legacy Systems during deployment with Operations before cutover. Executing the Data Conversion activities, Code Deployment of future state, Data archival and Go-live for future state system with Reverse Feed.
• Weekly Status Reporting to the PMO administrator and updating Project Calendar. Monthly Status reporting, Project dashboard and Project Roadmap for Working Group meeting.
• Team: 15 PM, BA, Onsite Tech Lead, Onsite Test Lead, Offshore Project Lead with 4 offshore Developers,3 testers, 3 IT SMEs Partial .
• Tools Technology used: COBOL, VSAM, CICS, JCL, DB2, Easytrieve, DFSORT, Fileaid, Xpeditor, ADProcs, Pagecenter, Tivoli OPC, RMM, Spufi, Guidewire ClaimCenter, HPALM, Microsoft SQL Server, Microsoft Project, Microsoft Visio, MS Office, Onbase, Planview.

Confidential

Role: Senior Systems Analyst

As a part of their Legacy Transformation Strategy, True Value one of the largest retailer-owned hardware cooperative in US was replacing many of their legacy systems with a financial package called Lawson and had engaged HCL to analyze their APMS application and extract the Business rules within their legacy source to be able to establish the compatibility of APMS business rules against Lawson package.

Roles and Responsibilities:

• Business Solutions Systems Architect Resume ProfileDefining and articulating the overall solution for the project during Proposal phases and multiple solution defense sessions with customer prior to winning the Project.
• Application Analysis of the APMS module and preparing the analysis reports, Preparing High Level Functional Descriptions of source components to define the scope for BRE, Discuss and finalize the BRE template for a sample component, Business Rule extraction of Source components. Functional documentation of the rules within the application source.
• Identifying and reporting the Dead code based on Inventory Analysis, Schedule data analysis and SMF Analysis.
• Assisting HCLs Project Manager with Project planning, work breakdown and tracking.

Team: 6 PM, 4 Developers at Offshore

Tools Technology used: COBOL, CICS, DB2, JCL, VSAM, In-house Tools PROBE, IMT, Dead Code Analyzer.

Confidential

Role: Solution Architect Technical SME USA

• As a Solution Architect - Onsite Field Technical SME for HCL's Legacy Practice was representing HCL's Legacy Practice in US for all Mainframe and Midrange opportunities in USA. As part of a new initiative to improve the pipeline by providing solution support for vertical sales, HCLs legacy practice had 2 Technical SMEs one SME in UK and me from US reporting to the Global Director MMS . This involved Proposal Defense sessions and Solution Presentation to Prospective customers including CTO's, VPs and IT management of these companies and conducting week long workshop sessions at customer sites to improve pipelines.
• Some of my Key contributions in this role were:
• Proposal Defense for a Large Infra App deal to the President, CTO and other key stakeholders of one of the top Market research companies in a Multi-Vendor Defense session.
• Subsequent Solution workshop with the CTO and Key stakeholders of the above Market Research Company for a Re-hosting based solution.
• Re-Hosting solution defense to one of the leading hardware store in US located in Chicago.
• 3 Days Workshop session along with Govt. Vertical sales head sensitizing HCL's Legacy Modernization and Migration offerings to CIO, Directors and CSMs of multiple state agencies in State of Missouri.
• Proposal Defense for Application Assessment and Business Rule mining opportunity with a leading US Hardware store located in Chicago.
• Multiple Presentations on Legacy Solution offerings to one of the leading US banks located in New Jersey.
• 2 Week Due Diligence work shop for a Mainframe Transition and support project.
• Large deal Proposal Defense session for a major Car manufacturer in Ohio.
• Capability presentation for a leading bank in Australia.
• RFP response session for a state DMV.
• Solution articulation and Estimation for over 20 RFPs from Re-Hosting, Business Rule Mining, Modernization, Language and Data Migrations, ADSM and ASM opportunities across HCLs verticals.
• Team: 10 Global Director MMS, Field Technical SMEs, Offshore Presales Solution team - 7

Confidential

Role: System Analyst

This was a 2-3 week due diligence assignment to assess the project objective of shifting the Mainframe Data center and operations from Xerox Lab in CA, USA to HCL office in Chennai, India and to setup data center operations and support for the existing users of the mainframe.

Roles and Responsibilities:

Below were the major tasks:

• Recording Current state of Xerox Data Centers, Hardware, N/W diagrams. Documenting workflows, Problem reporting and monitoring Processes, SLAs. Understanding needs of Customers, Users and Operational Staff.
• Review Transitioned State for Hardware shifting, acquisition, Channel connectivity and Network configuration, licensing support, leased equipment replacement Data center contracts. Establishing Data Center Helpdesk support and triage process. Review DR safety and UPS requirements. Review interim solution during transition.

Confidential

Role: Team Member MMS-Solutions

As a part of the Solution and Pre-sales team for Mainframe and Midrange services, was responsible for providing Solution articulation for RFPs, Pre-sales support, conducting customer presentations during offshore customer visits.

Team: 7

Confidential

Role: System Analyst

• USF SOA integration project was undertaken to re-engineer all in-scope applications in USF IBM and Tandem Applications to Java. All processing logic would need to be reverse engineered and then forward engineered to multi-layered distributed platforms.
• Roles and Responsibilities:
• As a System Analyst, was responsible for:
• 1. Inventory Analysis of the entire application inventory.
• 2. Application Analysis using Automated Program Description extraction, Technical Analysis of Printing patterns, Batch Jobs for Batch Flat Files/GDG access, Technical Analysis of TDQs for Batch files access. Classification into functional modules.
• 3. Business Rule documentation for Functional modules of the applications.
• Team: 10 PM, Solution Architect, 7 Team Members at offshore
• Tools Technology used: REXX, COBOL, DATACOM, JCL, VSAM, MS VBA, PROBE In-house Self developed

Confidential

Role: Data Migration Analyst

As a part of USF PSYS shutdown, US Foodservices was shutting down most of PSYS systems on IBM mainframe since most of the functionalities were already implemented in Tandem. Due to statutory requirements, it was required that we archive the data on many of the PSYS Datacom tables to Oracle for future reporting.

Roles and Responsibilities:

• As a Data Migration Analyst, was responsible for:
• Analyze the Datacom Tables in USF PSYS systems.
• Generate Oracle DDLs based on Datacom Definitions, Data Unload Jobs, Data Transformation and Data Reconciliation scripts. Review and send auto generated Oracle DDLs to Oracle DBA.
• Execute auto generated data unload jobs for all divisions of USF to get extracted data, Data transformation Cobol programs for handling occurs/redefines, adding tab delimited field data, Data validation and Data reconciliation.
• Support during Oracle Load and validation.
• Preparation of documentation for the project.
• Team: 3 PM and Team Members at offshore.
• Tools Technology used: COBOL, REXX, DATACOM, JCL, ORACLE, DC2DB In-house Self developed , DBUTLTY Extract, FTP

Confidential

Role: Designer

MFMTAAS is a cloud based framework which provides different mainframe services to customers. The services planned include everything from Inventory Analysis, Data and Language Migration to Business Rule Mining. The Upload Functionality of MFMTAAS fits into the cloud architecture of MFMTAAS enabling the functionality of uploading customer's source code on client network into the MFMTaaS framework on HCL mainframe.

Roles and Responsibilities:

As a Designer, was responsible for:

Designing the upload module for MFMTaaS. Generating the WSDL for Java team using IBM RAA.

Developing Z/Linux FTP script generation module, Data Store Load, SMTP modules in MFMTaaS. Support for integration testing of the framework.

Team: 15 Member team

Tools Technology used: COBOL, DB2, JCL, VSAM, JAVA, FTP, SOAP

Confidential

Role: Technical Specialist

• Volvo was migrating Hitachi applications of Nissan truck division Japan which they had acquired to existing IBM mainframe platform. As part of the platform migration, we had to migrate the Hitachi database tables, files apart from the language migration including conversion of the code page DBCS handling. I was required to identify an approach to performing code page conversion.
• Roles and Responsibilities:
• As a Technical Specialist, was responsible for implementing a new approach for code page conversion and DBCS handling. Executing the modified process on the Hitachi data files to ensure that IBM equivalent SOSI characters are retained accurately at correct displacement and ensuring that the code page is converted correctly.
• Team: Short Term consulting task to HCL's Volvo Project.
• Tools Technology used: REXX, COBOL, VSAM, EDCICONV

Confidential

Role: Tools Architect

• Following were the Projects undertaken during this period:
• 1. DC2DB - Datacom to DB2 Migration Tool Aug 2010 Oct 2010
• 2. IM2DB - IMS to DB2 Migration Tool Jan 2010 Jul 2010
• 3. CSTOOL - Coding Standards Tool Nov 2010 Jan 2010
• 4. ID2DB - IDMS To DB2 Migration Sep 2009 Nov 2009
• 5. Mutual of Omaha Oplex to CICS Tool Jun 2009 to Sep 2009
• In addition, also managed existing tools that included PL1 to COBOL, Natural Adabas conversion tool, Data Migration Tool, Impact Analysis Tool, Assembler to Cobol, VSAM to DB2 and other in-house tools. Also, was involved in evaluating and building expertise on third party tools like Microfocus Enterprise Analyzer, Enterprise Server, Metalogic Insight AMS, IBM RAA, IBM RDZ and other tools from vendors like Clerity, Evolveware, BluePhoenix, Cast and Raincode.

Roles and Responsibilities:

As a Tools Architect, was responsible for:

• Defining High Level Tool Architecture of above tools, Data Model for back end of the Tool.
• Mentoring the Project Team, Conducting Code Reviews for each component. As an Individual Contributor, Extensively involved in developing the Parsers for COBOL, JCL, BTG, DBD and PSB Elements.
• Presenting the Tool Demonstration to Mainframe Practice Director, Sales/Presales teams across the globe and all Delivery Integrators.
• Team: 9 member team at offshore

Tools Technology used: REXX, ISPF Programming, COBOL, IMS DB, IMS, Datacom, DB2.

Confidential

Role: Tools Architect

• Interactive Analysis Tool is a Mainframe Based Analysis product enabling users with Analysis and Documentation of their Mainframe Applications. Features include Application Inventory Analysis, Application Flow Diagrams and Reports, Application Metrics and Impact Analysis.
• Roles and Responsibilities:
• As a Tools architect, was responsible for:
• Building a Proposal of developing a Mainframe Based Analysis Tool since there were none in the Market and Defining the Scope and Boundary of the final system.
• Defining High Level Tool Architecture of above tools, Data Model for back end of the Tool.
• Mentoring the Project Team, Conducting Code Reviews for each component. As an Individual Contributor, Extensively involved in developing the Parsers for COBOL, JCL Elements.
• Presenting the Pilot Demonstration to Mainframe Circle Lead and all Delivery Integrators across Satyam
• Team: 3 member team in India.
• Tools Technology used: Development of the Tool was done using REXX, ISPF Programming for Panels. The Backend was ISPF Tables. The Tool also had a Windows component developed in Visual Basic and another component which was based on MS Excel VBA and FTP commands.

Confidential

Role: Project Lead

CIGNA Claim Acquisition System processes claims from various Providers submitted by a list of Vendors called Clearing Houses. Data Validation is performed on all incoming claims and valid claims are routed to respective Claim Engines. This also includes Remit processing.

Roles and Responsibilities:

• As a Project Lead, was responsible for:
• Providing High Level Estimates for upcoming projects based on Functional requirements, Creating a Project Plan, Resource Mapping for the current projects as well future projects.
• Build and ensure that the Project Development team has necessary Infrastructure required including Security Accesses etc. Coordinate with the Offshore Lead to setup a working offshore component. Execute and continually monitor the status of the deliverables of the projects at both Onsite and Offshore.
• Provide Daily and Weekly Updates on the Status of the projects to the Client Project managers and Escalate any Risks or Issues related to Project delivery.
• Ensure smooth production implementation of the Projects during release and close the project by completing project closure documentation.
• Team: Led a 5 Member team Senior Developers at CIGNA, Bloomfield, CT and 6 Member team Lead and Developers at offshore. The Team was involved in Major Release enhancements and Production Support activities.
• Tools Technology used: COBOL, JCL, REXX, EZT, DB2, VSAM, File Aid, Syncsort, Endevor, Panvalet, Xpeditor and Spufi.

Confidential

Role: Module Lead

Proclaim 835 is a system in Claim Acquisition Domain which deals with creating and transmitting of 835 Common Electronic Remittance Record CERR . The Objective of the Project was to stabilize the System by fixing issues in the system. The Project was a High Visibility Project since a lot of claims were either missed or reported with Out of Balance causing Contractual issues with Providers.

Roles and Responsibilities:

As a Module Lead, was responsible for:

• Analyzing and Building up Knowledge Expertise on the system from scratch. The Application had no Subject Matter Expert or Documentation. Preparing the Understanding Document for the system. Interacting with Business Team and preparing Solution Documents for fixing the issues in the system. These Solution Documents were used as base to create the used cases needed for preparing the High Level Design and Test Scripts.
• Coordinate with the Offshore Team, Work Allocation, Tracking and Delivery.
• Provide status update to Onsite Project leader.
• Team: Led a 3 Member team at CIGNA, Bloomfield, CT.
• Tools Technology used: COBOL, JCL, EZT, DB2, VSAM, File Aid, Syncsort, Endevor, Panvalet, Xpeditor and Spufi.

Confidential

Role: Designer

Medicare Individual system Project involved building an entire system capable of providing Medicare Part D prescription drug coverage to Medicare eligible individuals through a CIGNA sponsored Part D Individual Prescription Drug Plan PDP so that AR Cash System Medicare Part D Individual PDP member premium billing, premium remittance and unapplied premium transactions from Nations Health.

Roles and Responsibilities:

• As a Designer, was responsible for:
• Preparing the Logical Application Architecture LAA based on the requirements gathered from the System Analyst.
• Preparing the Application Design Specification ADS High Level Design Document based on the used cases.
• Review of the Low Level Specifications, Code and Test Results sent by offshore and Tracking of the Project Deliverables
• Provide status update to Onsite Project leader.
• Team: I was coordinating from Bloomfield CT with a 5 member team of developers at offshore.
• Tools Technology used: COBOL, JCL, EZT, DB2, VSAM, File Aid, Syncsort, Endevor, Panvalet, Xpeditor and Spufi.

Confidential

Role: Designer

• Mock Invoice is a MS-Access based system which is used to generate interim invoice reports before the actual reports where created by the monthly mainframe jobs. Both the database and the user interface is developed using MS access and access forms.
• Roles and Responsibilities:
• As a Designer, was responsible for:
• Preparing the Logical Application Architecture LAA based on the requirements gathered from the System Analyst.
• Preparing the Application Design Specification ADS High Level Design Document based on the used cases.
• Review of the Low Level Specifications, Code and Test Results sent by offshore.
• Provide status update to Onsite Project leader.
• Team: 2 Member team at Bloomfield CT.

Tools Technology used: MS VBA and MS Access.

Confidential

Role: Module Lead

The Sarbanes Oxley SARBOX Indemnity Reporting Control project's objective is to eliminate control gaps that have been identified with the CGLIC Indemnity Accounting financial reporting process by designing and implementing new processes which was automated, less complex and have fewer key person dependencies by automating the posting of this journal entry by creating an electronic feed from CARBS and A/R Cash to Oracle General Ledger.

Roles and Responsibilities:

• As a Module Lead, was responsible for:
• Coordinating with the Client Designer to prepare the PGS.
• Coding and testing of the Sarbanes Oxley Projects for CARBS and ARCASH systems. Coordinate with the Offshore Team for effective delivery of the deliverables. Work Allocation, Tracking and Delivery of Work Request.
• Provide status update to Onsite Project lead and escalate risks.
• Team: Working out of Bloomfield CT and coordinating with a 5 member team at Offshore.
• Tools Technology used: COBOL, JCL, VSAM, DB2, Endevor, Xpeditor, Spufi, Fileaid.

Confidential

Role: Module Lead

CARBS M P is a Maintenance/Production support project which is an abbreviation for CIGNA HealthCare Accounts Receivable / Billing System. TThe Reconciliation Process is an on-line process that allows the users to allocate the Payments received from the clients against what has been billed for them. The Front end of the Reconciliation module has been developed in Java and it uses DB2 Databases in the Back end. The processing is done through Cobol CICS programs that interact with the Java front end. The Project involves Data Fixes and Enhancements in Web Reconciliation application.

Roles and Responsibilities:

• As a Module Lead, was responsible for:
• Identification of Root Causes for Data Discrepancies. Analysis, Coding and testing of the Datafixes.
• Review and execute non Vantive work requests
• Coordinate with the Onsite counterpart for work requests. Work Allocation, Tracking and Delivery of Work Request.
• Provide Daily Status Updates to offshore project leader and Onsite Counterparts.
• Team: Was leading a 3 member team at offshore
• Tools Technology used: COBOL, JCL, CICS, DB2, Endevor, Xpeditor, Spufi, Fileaid, Vantive, QMF, Spufi.