PMO Manager Resume

SUMMARY

Professional with extensive experience in management, project and process management, business reporting and financial analysis seeking career as an individual contributor within challenging growth - oriented environment. Looking for development opportunity where application of knowledge, training and skills are promoted. Formal education and training in business administration, healthcare operations, social sciences, project planning and communications. Very adaptable and successful in written and oral communication.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows XP, IBM Mainframe, UNIX.

Software: AQT, MS Access/Excel/Word, RPM, EPIC/HealthConnect, Business Objects, Cognos, Lotus Applications, MAS 90, Remedy Management, Ariba Eprocurement and 10 Key by Touch.

PROFESSIONAL EXPERIENCE

Confidential

PMO Manager

Responsibilities:

Development of a new Program Management Office for the Colorado Confidential Department
Senior Management oversight and strategy within the 6 departments under the RC umbrella (PFS, Billing, Risk Adjustment, RCA, HIS/Coding, Quality and Risk)
Manage resource development plans and associated training and budgetary responsibilities
Developed a CO Regional Confidential PMO office and associated project request intake, project ranking, reporting, management and development process reportable to the CO Executive Sponsors VPs
Develop relationships with upstream and downstream departmental business partners for program implantation and project partnerships, presentation to C-Level Executive members and CO Legal and Regulatory Committees
Initiated, developed the business case and presented for the Hyland OnBase/eSignature Project, which, was the largest approved request in the CO region for 2017
Develop and present large regional and national funding requests to RCPT, RAC and other VP level committees for approval
Develop annual offsite business leadership strategy development events, coordinating the identification of key annual strategy plan, communication development to CO RCA and PFS and CO Executive Leadership
Competitive Analysis for the Medicare line of business, operational recommendations, presentations and project management

Project Manager/Coordinator

Confidential

Responsibilities:

Managed project plan development, change management, gap analysis and options evaluation, systems and functional requirements for process improvement and enhancements
Workflow development on diverse and multi-department processes
Identified, gathered and reported relevant analysis data, business metrics and project status for organization.
Developed and implemented analysis, reports and metrics to represent business performance for department.
Analyzed business data and reported the departmental FTE and Systems performance
Identified and recommended process and operational improvements to increase productivity and efficiency using quantitative and qualitative independent judgement
Regular collaboration with KP Healthconnect, National Program Office, Information Technology and external vendors to ensure work is progressing on Kaiser’s Consumer Financial Service Experience program, After Visit Summary improvements, National Cost Estimation Tool, Optical Medicaid Acceptance model, and Teen Confidentiality program development among other projects
Performed Medicare Risk Adjustment and Clinical Documentation Improvement work for the Colorado region

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