PROFESSIONAL SUMMARY

Proactive and results driven program/project manager with core strength in client engagement projects, with excellent planning and crisp execution of cross-functional projects in custom and packaged software application development, deployments, upgrades and migrations with full life-cycle SDLC supporting RFP/I/Q and contracts, business BA , QA/Test and technical requirements, and experienced in product development hardware/software , Agile and waterfall projects, and business process improvements. A pragmatic record of successfully completing business and technology programs on time, for applications and infrastructure and improving processes and practices, enhancing the performance of teams and individuals.

• Program Management Office PMO experience, Agile Waterfall
• Global multi-cultural, multi-team environment experience
• System engineering practices with data and metrics to monitor and control programs
• Skilled in planning, risk management, budget management, negotiation, team building
• PMP obtained in 1996 and 2001/2 Chair of the PMI NPDSIG, Project Management Institute PMI

TECHNICAL SKILLS

• eCommerce Internet Web: Business analysis and requirements management, project management, QA Test, process design, security, usability, web services, mobile internet, intranet portals, JIRA GreenHopper
• Application Development: Agile and iterative, structured and robust methodologies, middleware, ESB, EAI, MVC .Net, Custom embedded, OO UML RUP
• Architecture: Enterprise architecture and Integration, Systems, transformations and migrations, validation methodology, RAD, JAD, APQP, FMEA, DRP, ERP, CRM, PCI DSS, SAS 70 SSAE 16, NIST
• Infrastructure/Wireless: n-tier Networks, Modernizations, Migrations and Upgrades, Mobile/WiFi
• Process Improvements: 6-Sigma process improvements, BPM, SDLC, SEI CMMi, KPI, PPM, PMO governance implementation, Stage Gate, Balanced Scorecards, VOC, DMAIC, DMADV, DevOps
• Data Warehouse: Data design and optimization, conversion migration ETL validation, Data Assessment, Strategy, EDI, CRM data migration and implementation, BI and enterprise reporting
• Consulting: Service Delivery, Engagement Management, Transformations

PROFESSIONAL EXPERIENCE

Confidential

Technology Management Consultant

• Roles as Consulting Program Manager, Project Manager, in the following industries: Insurance, Non-Profit, Health-Care, Education Student Assessments, Pharmaceutical, e-commerce retail.
• Project Process Consultant for application development and systems.
• Technology strategy, applications and infrastructure consulting and executing projects to deliver solutions, guiding on process improvements, methodology optimizations, and project execution of applications and systems, using skilled systems engineering, project, process and quality management.
• Directed IT organization in Agile Applications and Infrastructure. Implemented process improvements, change management, long-term strategy and road-map for future state. Systems, Networks, Service/Help Desk, ERP, Web, e-Commerce, business applications .
• Managed project to refactor e-Commerce new member login as product/project owner in collaboration with business users, marketing, IT, service and call-center operations.
• Several Agile Web update projects as product owner including pilot and micro-sites.
• Project to analyze requirements, architecture and application changes developing business case and roadmaps for ERP migration.
• JDE E1 migration to cloud including vendor selection/management, Data/BI analytics with business case development and strategy working with cross-functional team of vendors, business and IT.
• Installed a project delivery methodology framework. Revamped technology team to high performance to deliver application and system projects 100 on-time DevOps, JIRA .
• Modernized systems and, began migration to Cloud, Mobile, Social, and Analytics.
• Established governance model, security practices PCI and Disaster Recovery plan.
• Reduced unplanned outages from 200 hours per month to less than 5 hours, towards 0. Cut operating costs saving 10 of budget.
• For client in direct selling web and e-commerce applications, customized for multiple clients, managed a portfolio of scrum projects JIRA Agile, GreenHopper with daily stand-ups to deliver to Agile updates for global markets with localization streams. Responsible for application releases for 3 client projects.
• Agile project management and architecture planning of releases of e-Commerce custom application software to integrate the applications and infrastructure of multiple lines of business coordinating and facilitating with business analysts, development, QA Test and network engineering.
• Managed agile project team for the migration of existing data into Salesforce.com Cloud SaaS with client management, to consolidate the CRM solution. The agile project included requirements analysis, data analysis and reporting with data migration planning design and configuration management, with client interface for requirements and user acceptance.
• Managed an agile portfolio of B2B web services solution SOA , EDI solutions, with UI requirements, specifications for distributed interfaces SOAP/WSDL , online reports, resource management, development and business analysis resources, html wireframes, code release, QA and user test, launch. Extensive business user interface for requirements, validation and acceptance.
• Led and established the strategic business operations improvements and BI solutions architecture requirements for workflow processes, scoping and recommending the solution for implementation, resulting in 33 improvement to cycle-time goal and reduction of processing. User interviews in manufacturing/warehousing, process analysis and client acceptance.
• Planned and executed the PCI security assessment to on-time PCI-DSS compliance, resolving system and software issues, identifying gaps and resolving with planning and staging needed changes and upgrades for compliance. Implemented FIM Aide , NIDS Snort and WAF Imperva capabilities to achieve the planned modernization and security improvements. Also, authored processes, edited, reworked, and improved PCI required policy and procedures documentation.
• Led a multi-functional project team and defined the assessment/analysis of methods and improvements to an Allbase to DB2 large data warehouse migration, with strategic changes to validation requirements, ETL and metrics based custom validation Informatica PowerCenter tools, Trillium data quality/profiling coordinating with a large outsourced inshore/offshore team. Developed a strategy and recommended the custom BI and metrics plan with creation of adjunct databases for data mapping and validation metrics.
• Conceived, planned and implemented a Systems Engineering process methodology and executed a group of projects LAMP , eliciting requirements, defining the application changes and system upgrades, and the improvements to the application cache, and security compliance of the system.
• Coordinated a system migration/conversion for corporate merger, requiring upgrade and integration of 3 globally dispersed data center infrastructure systems, application development changes, and modernization of systems, with refining upgrade strategy, plan of implementation and executed the migrations, involving rolling upgrades, swapping.
• Managed task and issues to resolution for improved data center operations, aligning for consistent management and aligned systems across data centers to stabilize performance and meet and exceed peak loads.
• Dramatically raised visibility of test architecture and methods, and defined custom testing tool to substantially improve the speed and robustness of validation of data migration in agile environment.
• Transformed a delayed custom workflow software/middleware implementation, by re-planning the projects, improving morale, optimized and mentored on new processes, executed the projects in parallel phases to launch, resulting in beating planned delivery schedule of phase 1 of 3 execution cycle, and on-time for remaining phases.
• Released a resource planning and project portfolio management methodology. Integrating project management, resource planning and management with set-up and optimization of Project Server, reporting and methodology.
• Implemented a PMO structure for Wireless LAN WLAN operations to support pharmaceutical manufacturing, warehousing and office use. Developed standards and best practices, vendor selection and management guidelines to meet controlled and robust centralized PMO with security compliance.

Confidential

Project/Portfolio Manager

• Engaged in project management, product development and deployment of system solutions and support in the delivery/deployment of technology solutions. Release management, coordinating with multiple functional teams to deliver and support large system deliveries. Liaison across globally dispersed organization to meet delivery and support needs of systems, with extensive coordination on-shore and off-shore in a matrix organization for releases.
• Managed software engineers to develop software architecture and behavior models of an enterprise wide EAI/ESB web services API architecture framework. Also had the role of overall program manager for the enterprise wide initiative, using Agile, iterative methods OO/RUP .
• Led JV integration of the Motorola-Cisco next generation reference architecture, as member of four-person corporate executive committee for a converged development process leading to the creation of Invisix, a Motorola-Cisco joint venture.
• Managed the large enterprise wide Agile program/project for distributed mobile private cloud network and device architecture for mobility, incorporating mobile commerce, location, and real-time transactions.
• Responsible for the development of one of the first web based mobile sites, utilizing XP programming, an agile method including server architecture and product development.
• Created agile methodologies for rapid prototyping in advanced technology, advanced method for planning and software system development. Prototyped the Rolling Wave , later adopted for development as a planning methodology.
• Managed system engineering, development system planning through system test and deployment and operations contract delivery of network systems for Motorola's Cellular Networks.
• Managed a team of system engineers responsible for planning and designing networks.
• Responsible for system contracts with values ranging to 200M. RFI/P/Q, system SOW and system requirements management for several state and local government turn-key network system implementations. Also managed the system planning, proposal response, and system design efforts.
• Managed project managers, and engineering staff in addition to matrix project staff of over 200 onshore and offshore with program budgets for systems to 50 million.
• Supported and project managed system development projects, with software feature planning, portfolio planning, risk-management and reporting to deliver multiple large systems.
• Coordinated globally dispersed off-shore software system development and manufacturing multi-functional and multi-organizational team to deliver first integrated voice and data mobile system.
• Delivered a system, turn-key manufactured for 2 week cycle-time from order to fulfillment versus 13 weeks leading a cross-functional team resulting in quick time-to-revenue and an ongoing revenue stream.
• Working with customer team and internal system engineering team, led efforts to realize Six Sigma level of improvements in cell phone dropped calls, and implemented best practices for field operations.
• Project and account management to support largest cellular infrastructure systems account in division, guiding system engineering and managing the software and system deployment of mobile cell sites and switching data centers, expansion and upgrades for the resolution of system performance, coordinating across the organization.
• Transformed a start-up project creating new products for wireless data, migrating from ad-hoc to managed, defined and process optimized to deliver on time. First deployment for Japan's KDDI, which led to the ubiquitous data mobile texting, web surfing worldwide.
• Developed database for issue tracking/reporting and intranet web portal for metrics and project reporting resulting in efficient management of projects with timeliness and consistency of information across functions/organizations.
• Worked with partner-company and internal organizations to coordinate the development of mobile Internet shopping solutions with extensive collaborations and support.
• Team member in the creation of a system development methodology SDLC for process based system development.
• Developed Motorola's Risk Management Process as team member for the creation of the SDLC. Authored process flows, stage/gate criteria and metrics.