SUMMARY

• Infrastructure Management Enterprise Technology Service Operations, State Government, Medicaid/Medicare, SNAP, TANF, MA, Managed Care MCO, CMS interactions
• Telehealth, Telemedicine and Health IT requirements for the state and city government agencies.
• Project / Portfolio Management of Data /Contact Center Management Technology, OSS Integration, Testing, Software Design, application development, SDLC, Case management and Analysis of Network Services
• Strategy and security remediation planning for the IT department, and Business
• Establishing processes and leading practices for Enterprise Security Management Technology Assessment and Remediation
• Utilize monitoring software focused on monitoring the availability and performance of distributed IT infrastructures, including Servers, Network devices and services, Applications and application components, operating systems and various IT enterprise components and also analyze workflow efficiency; tools include MS SCOM & SCCM, Sitescope, CA Spectrum, Tivoli, BMC, Solarwinds, and ServiceNow.
• Relocation of Data / Contact Center Consolidation and Maintenance / Disaster Recovery / IRM Strategic Planning, Legacy system, Routing/Reporting, and Budgeting Server Consolidation
• EPIC Clarity experience with hospitals and government utilizing SQL tables
• Single sign - on projects with custom and COTS applications
• Outlook Migrations, Email clients and applications
• Management of personnel up to 150. Managed budget up to $200M.
• Advisory and execution on Recovery of failing projects
• Overall management of Implementation, deployment, transformations projects from organizational to technical responsibilities.
• Fifteen years of experience with Agile, Scrum, Lean, and Waterfall software development methodologies and utilizing project management tools like Jira, Confluence, Microsoft Project Online.
• 15+ years of experience with Microsoft Office suite including Visio and Project
• 10+ years of Cloud-related expertise and projects.
• Experience managing programs and multiple projects with cross-functional teams, both on and offshore

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

Responsibilities:

• Manages multiple client projects ensuring on-time, within-budget delivery.
• Establishes plans and key performance indicators to execute and measure the process improvement projects.
• Establishes plans based on the data provided by the customer contract, user requirement specifications, and availability of useful resources.
• Manages costs maintaining business expectations.
• Merger and acquisition of snack
• Works with the R&D and Commercial to approve and release project documents (plan, budget, risk assessment).
• Develops a communication plan that will ensure seamless communication with the Project Team, Customer, Project Steering Committee, and all stakeholders.
• Works closely with Quality Assurance and Regulatory to ensure all requirements and regulations are met.

Confidential

Sr Program Manager

Responsibilities:

• Team Leader for multiple large initiatives, varying in complexity; responsible for developing, implementing and managing all tasks that relate to the projects;
• Substantial impact on profitability or operating efficiency of the employing organization(s) and significant influence on policy information.
• Demonstrate extensive knowledge of IT and its exploitation in both one's own and other organizations. Either as a functional manager, Budget owner, or senior project consultant, take full responsibility and accountability for all critical program decisions.
• Provide leadership and manage a portfolio of multiple large-scale, highly complex projects/programs(s) with integration across several functional areas and/or organizations, including cross-functional or cross-organizational project teams.
• EPIC Clarity dashboard and workbench update with emergency and usage of the medical device.
• Direct the integration of project plans, developing project/program strategy and overall execution across multiple project/program(s) and organization, including the development of project standards, procedures and quality objectives, project plans, schedules, cost, and organization-wide metrics.
• Manage cost-benefit analysis and negotiate for financial, physical, and /or human resources to support multiple projects/or organization objectives or a program (within and across organizational boundaries).
• Ensure the use of Process Improvement techniques, such as six sigma tools and SEI-CMM processes and lessons learned from other projects.
• Take action on identified potential risks and issues; develop and implement changes as necessary to ensure the Project meets time, costs and quality

Confidential

Sr Project Manager/Director

Responsibilities:

• Sr. Project manager for NORAM merger and acquisitions, Program for relocating of offices and manufacturing Plants, Notes to Outlook project (Globally), WebEx implementation project globally, travel to headquarters in Paris for budget meetings, Network upgrades in NORAM project. I managed a team of 15 engineers and project managers.
• For each Project, did the initial ROI study and business case for funding. Manage the Project different stages/gates from initialization to completion. Manage metrics on progress and status of migrations/integrations
• Roll-up of budget tracking for the program plan, including managing the critical path.
• Provide clarity on the decision needed across the Program, document, and manage timings to keep the Program on track.
• Define program governance, roles, and responsibilities in the Program, including the delivery of RACI matrix.
• Produce and track program risk and issue logs (mitigation plans to be assigned and tracked). Responsible for program status reports, status meetings, and minutes. Manage change requests to the Program.

Confidential

Sr. Project Manager

Responsibilities:

• Sr. Project manager for the eVital Project for NYC DOHMH, Project is updating vital statics process on birth, death, and termination of pregnancy certification and tracking of information for statically reporting. Managed a 3rd party vendor and all consultants related to the Project, achieved a total of 10 project managers and 35 consultants. Integration with EPIC Clarity for birth and death in the hospitals Oversaw multiple project plans for each module of the Program, Application Rationalization, reviewed all infrastructure design for change management process, and mitigated any issues and risks.
• Single Sign-on project for customs and COTS application related to HHS. Create overall project plan, utilize Agile methodologies establish a baseline, update stakeholders every two weeks, earned value reporting, performance indexing, the estimate of completion, budget tracking, review all technical documents (BRD, TSD, FRD) and track all issues and risk with any mitigation plan Worked with Northeast Tele-Health and Medicine Resource Center on reimbursement to health care and HIPAA issues.
• Worked on Point-to-point connections using private high-speed networks are used by hospitals and clinics that deliver services directly or outsource specialty services to independent medical service providers. Integrated Biometrics for each customer to access the Death and Birth database to complete application, also utilize two-factor authentication with Symantec VIP software.
• Recommendation and pilot test synchronous and asynchronous solutions for hospital and care providers. Validate IT security with testing software, Implementation and retention strategy of contracts utilizing SAP Ariba and CRM solutions
• Managed all requirements, infrastructure technical and UAT documents, also reviewed communication plan, training plan, and sign off. Liaison with the Business and technical department. Provide strategic direction on social media exposure on updates to the public on processes changes. Managed the outsourcing of the business support to a centralized New York City IT data/contact center in Long Island City. I also led the technical work for the eVital Project to the on-shore facility in Albany.