PROFESSIONAL SUMMARY:

Information systems professional with more than twenty years of system development experience: professional background includes extensive experience in project/program management, development team management, applications design and development on multiple platforms; specialization is in the area of program management encompassing both Agile and traditional development life cycles.

AREAS OF EXPERTISE:

• Demonstrates superb knowledge of project management principles and practices
• PMI Certified and Certified Agile ScrumMaster with extensive experience with waterfall methodologies
• Manages relationships with cross - functional teams spread over several organizations
• Proven experience identifying and controlling project risks and managing project change
• Significant experience in project staffing and resource requirements planning
• Demonstrates leadership by delivering projects on time and within budget

EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Responsible for a program to streamline and improve customer communications for a large home and auto insurance company.
• Responsibilities included: Management of multiple concurrent projects with the common goal of improved customer experience.
• Managed delivery, budgets, forecasts, and executive reporting while adhering to the PMO processes.
• Most projects required the coordination of multiple Agile teams to complete all phases of development.

Confidential

Program Manager

Responsibilities:

• Responsible for a program aimed at improving the customer experience at a medium sized credit union and facilitating compliance driven infrastructure upgrades.
• Responsibilities include: management of a coordinated suite of projects, managing project delivery and cost, resource forecasting, executive level management reporting, managing project risks and issues, managing project change control processes.
• Ensured all applications, vendors products, Databases and servers were protocol TLS 1.2 compliant for secure transmissions across both internal and external networks. provided new customer facing changes using .Net web-based technologies and new vendor interfaces to streamline the customer experience.

Confidential

Program Manager

Responsibilities:

• Responsible for a program supporting various aspects of the new client pharmacy claims and adjudication business units.
• Responsibilities included: project management of multiple concurrent projects, on time and within budget project delivery and cost management, adherence to project management office processes and procedures throughout the entire project life cycle, management reporting, managing project risks and issues, maintaining the project schedule and invoking the project change control process as needed.
• Delivered new client implementations of the Confidential adjudication functionality for several clients using both .Net web and AS400 mainframe technologies.

Confidential

Program Manager

Responsibilities:

• Responsible for a suite of projects supporting multiple business units.
• Responsibilities included: project management of multiple concurrent projects, Earned Value reporting, project delivery and cost management, management reporting, resource forecasting.
• Provided project management mentoring of best practices and procedures to project managers on the team.
• Recommended and launched cost and schedule variance reporting by project.
• Introduced a twelve-week moving forecast for entire team based on actual project plans.
• Excel at rectifying troubled projects to bring them back on track. Managed the development of new .Net applications to facilitate the expansion of Confidential business into additional services.
• This included insourcing Dealer Service Loaners and Extended Warranty products, generating approximately 8 million dollars in additional revenue.

Confidential

Program Manager

Responsibilities:

• Responsible for the Firm’s entire mortgage lending project portfolio.
• Responsibilities included: program management of a suite of projects, resource planning, both IT and business senior management reporting, project delivery and quality.
• Projects were delivery focused efforts across multiple platforms with multiple outside vendors.
• Managed from three to ten projects concurrently with an annual budget of approximately five million dollars utilizing cross-functional teams.
• Increased on time delivery of project deliverables from 40% to 96% and on time project delivery from less than 30% to over 90%.
• Elevated project management performance through introduction of tools, techniques, practices and procedures including: Requirements Traceability matrix, quality reviews, dependency network diagraming, rigorous change control and deliverables tracking.

Confidential

Senior Project Manager/Development Manager

Responsibilities:

• Responsible for a suite of projects for several business units of both insurance and manufacturing clients.
• Responsibilities included: project management of multiple projects, senior management reporting utilizing an Earned Value approach, and overall responsibility for quality and timeliness of deliverables.
• Projects were strategic implementations using a proprietary development methodology with multi-location project teams.
• Managed from three to five projects concurrently with an annual budget of approximately two million dollars utilizing both onshore and offshore resources.
• Responsible for managing project profitability, including onshore/offshore mix, direct cost margin and operating income.
• Managed application development team in a blended onshore/offshore staffing model.
• Responsibilities included: resource planning, utilization management, mentoring the team regarding best practices and project management of maintenance and enhancement activities.
• Managed client relationship with retained IT staff in an outsourcing environment.

Confidential

Senior Project Manager

Responsibilities:

• Responsibilities included: project management of multiple projects, prioritizing project team activities, end user relationship, and overall responsibility for quality and project schedule.
• Managed the business owner relationship working in an account management role with the business units.
• Responsible for multiple projects across various platforms and development locations utilizing as many as thirty resources.
• Responsible for all projects for the Pre-Sales, Services and Education Divisions at CA.
• Responsibilities included: annual planning and budgeting, project planning and prioritization, business case development, work plan development, cross-team management, relationship with business, priorities, project coordination, status and management reporting, change management, methodology/standard implementation, and production support.

Confidential

Project Manager

Responsibilities:

• Managed a team developing a customer service system for a large bank using J2EE, HTML, JavaScript, XML, EJB and Java.
• The resulting system integrated requests for information, allowing customers to either call a customer service representative or directly request information over the web.
• Managed a team developing a system to automate the financial review process of closely held corporations and partnerships.
• Project phases included: analysis, design and development of a client/server-based implementation. The application provided the ability to capture financial data and quickly generate detailed financial statements.
• Led business analysis, design and implementation for finance tracking system using PowerBuilder, UNIX and Oracle.
• The system facilitated the allocation of both fixed and variable administrative costs across all business units.
• Business analyst on a customer service system for a major telecommunications company.
• The system was designed to help customer service representatives quickly identify the customer’s problems, provide resolutions and identify cross-selling opportunities.

Confidential

Manager

Responsibilities:

• Developed the firm’s full lifecycle Object Oriented Application Development Methodology, identifying the tools, techniques and strategies the firm's professionals were to use on development projects.
• Developed and delivered analysis, design and database tool training courses in support of the firm’s Application Development Methodology for clients.
• Performed business analysis, system design and development on an order entry, inventory management system for an industrial/commercial wholesaler using PowerBuilder and Sybase.
• Project Manager/Business Analyst on an automotive loan management system for an international loan financing company.
• The system tracked the qualifications of loan applicants, processed loan payments and generated the monthly billings.