I am a datacenter Technician NOC and have a solid technical background in Backups on HP Blade servers, Legato NetWorker, WAN/UNIX/Linux operating systems, and good communication skills. I am responsible for ensuring maximum uptime in a 24/7 environment with a global footprint through multiple 3rd party vendors with a focus on communication: issue resolution, network, server maintenance, systems monitoring, and infrastructure availability.

Skills

Work History

Confidential

Support Engineer/Project Manager

• Responsible for upgrading N7K series and cleaning up Cisco 7600 for re-use.
• Juniper M series configurations
• Hands on experience with JDSU
• Responsible for designing and testing new passive solutions to monitor performances and troubleshoot LTE network elements, devices, and services.
• Monitor daily UNIX systems, AT T Networks activity and reporting to proactively avoid issues
• Basic RCATS usage
• RF cabling of the system
• Basics of troubleshooting RCATS RF
• Customer focused and results oriented leader possessing strong influencing skill and comfortable working in a fast-paced and multi-tasking environment.
• Proven ability to work with and effectively persuade facility site leaders and senior management.
• Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver.
• Comfortable being a hands-on manager that actively acquires knowledge of and the ability to demonstrate the effective use of established and leading edge technology, software, processes, critical information and data as well as equipment and tools required for success in your area.
• Demonstrated skills, aptitude and knowledge of computer systems.
• Significant experience managing an enterprise wide customer service operation.
• Work effectively in a culturally diverse work group.
• Excellent oral and written communication skills in English, with the ability to interact professionally with all levels

Confidential

Backup Engineer

• Setup and configure NetBackup 7.x server/client and tape libraries
• Conversion of LT03 to Encrypted industry standard LT04
• Design and implementation of remote backup sites
• Creation of design, installation and configuration documentation
• Monitor daily NetBackup activity and reporting to proactively avoid issues
• Modify and optimize backup schedules on EMC Networker.
• Manage site tape rotations including interfacing with 3rd party off-site storage vendor.
• Monitor systems to ensure adherence to defined Backup Restore SLA s .
• Improve automation and productivity of backups through scripting enhancements
• Troubleshoot and resolve missed and failed NetBackup backups
• Interface with vendors for escalation of issues
• Processing of tapes for offsite storage
• Update NetBackup policies and procedures
• Provide on-call support

Responsible for formulating a company's archive policy and oversees its implementation, detailing a job announcement of Legato Networker, Netbackup and Commvault on HP Bladeservers. I also coordinate performance tuning for enterprise backup solutions. Interactions with computer and analyzes data on a typical day. Decision making, solving problems and provide advice to other staff members.

Confidential

Full time permanent employee providing consulting services to the following clients:

Confidential

Application support Engineer

• Installed, configured, tested, supported, and documented operations architecture tools centered on the company monitoring tool sets.
• Configured, implement, administerd, and maintained Commvault, Netbackup and BMC ProactiveNet Performance Management BPPM
• Resolve supports requests and provides regular and effective status updates until requests are completed
• Communicate regularly and effectively both written and verbally with customers to ensure proper attention to customer satisfaction.
• Utilize existing systems to log and track client issues through to closure and escalate to other IT departments or support analysts as needed.
• Conduct problem determination using documented procedures and available tools such as support knowledgebase's and vendor support systems.
• Initiate escalation of severe service problems as appropriate and ensure team awareness of problems that exceed documented target resolution dates.
• Responsible for maintaining inventory status by tracking hardware and software deployment locations
• Managed incidents, performed complete root cause analysis, and provided resolution within the shortest possible time.
• Tracked progress of tasks and provided regular updates.
• Deployed, managed, and utilized the company's suite of monitoring products. Physical implementation of EMC.
• Provided recommendations on how to integrate and support monitoring/alerting tools introduced into the environment.
• Provided ongoing corrective and preventative maintenance to improve reliability and availability of the operations architecture tool's Enterprise Systems Management infrastructure.
• Prepared proposals, reports, architectures, designs, specifications, and operational documentation.
• Built and periodically upgraded the operations architecture tools monitoring strategy, systems monitoring hardware, and software enhancements.
• Monitored scheduled jobs and batches, and identified areas of improvement including automating the manual monitoring process.
• Communicated delays of batches/jobs to users and senior management.
• Escalated critical and high priority issues both horizontally and vertically.
• Produced and delivered weekly and monthly reports, trends, and metrics.
• Analyzed, designed, and configured all EM products in the next generation data center to support the monitoring and metrics associated with service level monitoring.
• Implemented ITC's Enterprise Monitoring EM solution using BMC ProactiveNet Performance Manager BPPM .
• Integrated the ITC's EM solution into the client's overall Enterprise solution with assistance from external contractors.
• Collected events from ITC managed devices with ITC functional teams.

Confidential

Data Center Technician

• Assisted vendors with migration, deployment, and break and fix activities. Ciena 4200 configurations
• Built the New York Stock Exchange data center in New Jersey from soup to nuts.
• Performed circuit and equipment turn-ups. NETAPP and EMC NAS Storage configurations
• Configured the following Cisco and Juniper routers and switches: Cisco 7613 and 10GE, Cisco CRS-1 platform, Cisco 7200 platform, and Juniper M Series.
• Installed Ciena 4200/5200 hardware and performed fiber optic testing, cleaning, and turn-ups.
• Performed fiber cabling in a structured cabled environment.
• Provided daily fiber deployment and management.
• Supported HD POD builds and data center capacity expansion.
• Performed the physical implementation of EMC Symmetrix DMX-4 950.
• Deployed network infrastructure software products in the new data center.
• Assisted customers from various financial sectors, delivering exceptional technical service.
• Installed hardware including tape drives, disk arrays, CDs, and cards.
• Racked and cabled all equipment in the data center and satisfied customer requests in the collocation space.
• Provided Hot Hands support for customers, performed server builds, and systems administration.
• Terminated, laid, and tested fiber optic and CAT5 cables.

Confidential

UNIX Support

• SAN environment technician monitoring and using Netapp to provide an integrated solution that enables storage, delivery, and management of network data and content to Mediacom. Responsible for a centralized and stored security data throughout Mediacom infrastructure using Tivoli Security Operations Manager TSOM , to improve security operations and information risk management.
• EMC Legato administrator, Performed hardware and software installations and upgrades. Maintained and troubleshot the operating system, provided patch administration, kernel modification/upgrades, file system management, performance and security analysis, and network interface configuration.
• Performed preventive system maintenance, resource monitoring, performance tuning, and infrastructure scaling.
• Prepared server builds and implemented development server change requests on Sun Solaris servers.
• Configured, maintained, provisioned, allocated, and migrated over 10 terabytes of storage. Monitored and resolved issues related to magnetic/tape backups.
• Documented Solaris configurations and procedures, participated in environment planning meetings, and communicated environmental needs to management.
• Obtained resources from team members and online sources to improve support to team members and the company.
• Implemented cluster configurations and concepts, shell scripting, performance tuning, and database administration.

Confidential

Market Data Support

• Utilized Bloomberg Terminal, Thomson Reuters, and Triarch, RMDS, RV, iFinance, and TIBCO Market data systems. TIC, GSM, CiServer, TIB Feedhandlers .
• Built data center in the Jersey City financial center from soup to nuts.
• Wrote documents on EBS/ICAP network topology and UNIX systems.
• Recruited and trained new employees.
• Built and configured BGP and ISIS on Cisco routers for external clients.
• Developed and maintained customer relationships.

Confidential

Datacenter system support

• Wrote documents on Thomson Financial Solaris Servers.
• SAN environment technician and responsible for upgrading 8000 servers with daylight savings time patch on all Solaris 5 and Solaris 10 servers.
• Processed communication devices and device drivers, file system concepts inode , superblock , and RAID 0, 1, 1 0, 3, 5, 10 .
• Created and maintained written status reports during subscriber testing activities.
• Performed DS1/T1-DS3/T3 signal tests, such as the Bit Error Rate Testing, BERT test. Activated the loopback using the chdsXln command interfaces.
• Configured, maintained and troubleshot UNIX, Linux, and network systems in the data center.
• Provided operational support during testing and simulated disasters.
• Scheduled testing dates and locations at client's request.
• Repaired Hot Nodes and Hot Sites.
• Managed subscriber expectations and provided first class customer service.
• Tested in-house networks using FLUKE and sniffers.
• Reviewed test plan documentation and setup required system resources prior to start of the subscriber's testing.
• Reviewed subscriber's prior test history to anticipate issues and prevent recurrence of previous problems.
• Provided Advanced Legato NetWorker EMC administration in a SUN UNIX environment, with SAN and Solaris storage node technology.

Confidential

UNIX Market Data Support

• Resolved issues concerning disk space, memory, and Bloomberg applications.
• Supported in-house Bloomberg programmers and traders.
• Monitored and troubleshot over 800 client routers throughout the Bloomberg Environment.
• Analyzed, designed, tested, and maintained network systems on Solaris platform.
• Reviewed NetBackup activities including VERITAS NetBackup Catalogs and Reports.
• Utilized Solaris and market data tools including historical, near time, and real time data feeds. Supported data feeds, market data services, Network Node Manager, paging and swapping, inter-process communications, devices, and file systems.
• Supported developers and branch offices in Switzerland Geneva , Tokyo, Hawaii, Hong Kong, Chile, and New York City.
• Assisted various groups including system UNIX NT administration, application development, and network design. The group designed, implemented, and supported procedures on different hardware platforms that made up the Bloomberg computer environment.

Confidential

RMDS Market Data Engineer

• Researched, evaluated, and analyzed new market data products and services. Developed new strategies, monitored enhancements, upgrades, and trade procurement of market data services.
• Designed, built, and managed storage units configured classes in VERITAS Net Backup.
• Performed systems integration for financial industry clients having capacity related problems.
• Configured Solaris , Windows NT/2000/XP, Cisco/Nortel routers, RAID, Multicast, TCP/IP Subnetting, Routing, troubleshooting, administrative tools . Monitored network traffic using LAN sniffers and deployed applications in firewall environments.
• Performed network monitoring using of high-availability systems.
• Utilized Reuters/TIBCO specific technology such as Triarch, RMDS, RV, iFinance, and TIBCO Market data systems. TIC, GSM, CiServer, TIB Feed handlers
• Designed and built lab network environment, including obtaining feeds from IDN/HPSN and installing and configuring new UNIX Enterprise systems/Sun/Solaris systems.
• Provided local administration of IP addresses/hostnames/domain names, network map, and configuration of Cisco systems including OSPF, BGP and Cisco Works.
• Designed, built, configured, and troubleshot Raptor Firewall and VERITAS Net Backup systems. Implemented and supported BIND/DNS systems.
• Coordinated UNIX deployments within our network environment and worked with other project leaders toward mutual commitment dates. Coordinated dates and special procedures through consent of data center technicians and managers.
• Monitored and troubleshot the Triarch/RMDS systems and their applications. Kobra 3000 Xtra/Reuters Terminal/Telerate/Instinet . Wrote Shell Scripts to start RMDS processes after Post Mode was completed on the market data backbone.
• Performed clustering and patch management on Solaris operating system and monitored of a large number of servers.
• Designed and implemented leading edge, network systems. Wrote detailed technical specifications, functional requirements, and network proposals.