Program Manager Resume

SUMMARY

Dynamic, accomplished IT Director highly regarded for 30+ years of progressive experience in heading IT strategy and operations while building superb technical solutions for industry leaders.
Proven expertise in project establishment, specification and execution processes, computer infrastructure maintenance, storage, cloud computing, and data security.
Respected as a motivational, influential leader and collaborator who guides team members successfully in realizing project and program objectives.
Builds and maintains lasting relationships, driving stakeholder management through a people - focused approach.
Out-of-the-box, analytic thinker committed to making continuous improvements in IT systems, budgeting, and deployments to enable growth.

TECHNICAL SKILLS

Strategic Planning/Visioning
IT Leadership
PMO Management
Partnership Development
Relationship Building
Data/Trend Analysis
Budget Planning/Optimization
Team Building/Management
Performance Development
Systems Implementations
Logistics Management
Continuous Improvement

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Manage multiple projects for national ATM provider to include project charters, cost plans, capacity management plans, risk management plans, communications plans, governance plans, schedules, change management plans, knowledge management plans and quality assurance plans.
Vendor / Partner management to include develop and negotiate vendor contracts, management, quality control, scheduling and assignments.
Develop detailed project plans using project scheduling tools such as Microsoft Project.
Lead all project plan development activities, including identification of phases, activities, tasks, deliverables, milestones, dependencies, schedules and assignment of resources.
Motivate project resources to complete assigned duties and tasks.
Prepare formal reports on the status and health of the IT projects, including periodic status reports, management dashboards and project metrics.
Monitor project quality, schedule and budget and facilitate actions to mitigate risk and address issues that arise.

Confidential

Operations Program Manager

Responsibilities:

Aligned with stakeholders on conducting exhaustive forecasts, originating unique forecasting model and policies which greatly improved decision making and overall forecasting accuracy utilizing Salesforce and industry standard tools.
Guided full-scale trend analysis to increase profits annually, offering vital input on industry and project directions and strategic planning, as well as regularly contributing to corrective action plans to address variances utilizing Office 365, Salesforce and other industry standard tools.
Streamlined approaches process acquisitions across their entire lifecycle, including upfront due diligence, Cap-Ex planning, implementation planning and communications, and more; positively impacted $12M in new revenue.
Arranged just-in-time logistics to support 7K+ locations from multiple warehouse facilities located in the US, working with supply chain managers to uncover and capitalize on cost reduction opportunities valued at $XM+.
Maintained exemplary customer service while forging productive, professional relationships.
Overhauled program budgeting and cost management, logistics, equipment, human resources, vendors, and more to deliver annual savings despite significant operational challenges.
Managed the implementation of Salesforce for the account management, financial and operations teams for geographically distributed sales, finance and operations teams to include the product selection, Information Technology, Sales, Accounting and Operations teams.
Utilized Scrum Project Management methodologies to implement software upgrade across 7,000 plus units nationwide in the role of Scrum Master.
Managed location profitability reviews while revamping cash management encompassing $200M+ monthly, including coordinating cash order, loading, and residuals of ATMs in support of rapid business expansion.

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