Office Manager Resume Fort Smith, AR - Hire IT People

SUMMARY

Certified Scrum Master with 2 years experience effectively utilizing Scrum, 4 years experience in Agile, and 14 years of Project Management. Proven history of successful team building and product delivery.

PROFESSIONAL EXPERIENCE

Confidential - Fort Smith, AR

Office Manager

Responsibilities:

Complete new hire onboarding, training, continued education, evaluations, disciplinary actions, workers compensation, interviewing, terminations, employee investigations, and payroll assisting.
Facilitate daily Scrums/Stand-ups, retrospectives, and stockholder meetings.
Protect team from outside distractions, impediments, or conflicts, and ensure a smooth workflow through servant leadership.
Plan, prepare, and implement training materials for dental team on new processes, procedures, and updates.
Develop website project schedules and ensure adherence through all phases of project life cycle for initial build and reskins utilizing Scrum and Waterfall.
Monitor website metrics such as redirects, click and bounce rates, and other KPIs to proactively enhance website performance.
Coordinate social media, marketing materials, and event planning.
Work with various software vendors such as Dentrix, Dexis, Venga, Weave, Lighthouse, and eServices to plan and implement new software conversions and installs.
Improve team communication and effectiveness through the implementation of Agile.
Analyze financial and operational opportunities in order to report and inevitably improve profits and loss.
Resolve IT issues and collaborate with outside IT vendors.
Lead dental revenue cycle team and collection for all patient encounters by scheduling appointments, claim submissions, collections, manage accounts receivables and maximize revenue collected.

Confidential

Insurance Coordinator/Interim Office Manager

Responsibilities:

Verified patient benefits, filed dental claims, explained dental benefits and treatment plans to patients, financial counseling, statement billing, and worked with an outside collection agency to obtain past due balances.
Compiled patient treatment plans, patient education, took x-rays and impressions, maintained sterilization, and updated patient health/dental records.
Maintained the doctor’s work schedule, optimized production, accounts receivable, reviewed and modified KPIs, and audited accounts.