SUMMARY:

• Management professional with an established track record and international experience.
• Certified PMP professional with Project/Program Management experience in IT Infrastructure and software enhancements projects within outsourcing services in banking/telecom industries with emphasis on change management, service/work requests, change and problem management and forecasting.
• Experienced with Service Management vendor landscape research and market scan of vendor products to support the client’s decision during the procurement/transition process for IT Service Management technology. Assisted creation of roadmaps and business cases to support the multi - year IT Service Management transformation programs, including detailed initiative profiles listing the activities to support the transformation, rationale, analysis and recommendations to support the investment in an IT Service Management.
• Areas of specialization: PMLC/ SDLC/ IT operations, IT Real Estate and infrastructure technologies, stakeholder/vendor management, change management and human capital development, program/project management, IT testing/validation/ processes.
• A hands-on manager with an excellent track record in strategy development and implementation through the use of all known project management methodologies: Agile, DevOps, Waterfall, etc. and ability to leverage and blend in each other depending on specific program/project needs.
• Excellent logical, analytical, negotiation and project management skills to clearly define requirements and identify key issues.
• Experience with: Business Case creation/approval, Contract Negotiation , Procurement, SLA, Leasing agreement, RFA/RFP, Program/Project financial and budget reporting/forecasting, schedule/ status/ performance weekly/monthly and ad hoc reporting using Clarity, Planview, Smart Stream, Share Point, Confidential EPM-BART and etc…
• Over 10 years of team management, staff and performance reviews experience. Able to mentor and coach both developing and experienced IT management.
• Received Confidential T&O Quarterly Achiever’s for The Pega (Chordiant) Application Disaster Recovery project that led to the reassessment of the application as a Tier1 application.
• Received ANSB Team for the exceptional improvement in customer satisfaction.
• Led project teams to ensure implementation and successful to SEI CMM Level 3 best practice requirements.

WORK EXPERIENCE:

Senior Technology Project Manager

Confidential

Responsibilities:

• Integration of multiple vendor hardware and software components with the Confidential OSS service provider's core network, and migration of over 3800 users to the new solution
• Complete Netscaler configuration of second site for geo-redundancy (SW, Services)
• Augment existing capacity for infrastructure supporting Xenapp and Observer IT (HW, Services, Internal effort)
• Solution design and complete changeover of phase2, phase3 access from Netscaler to RSA (Services, Internal effort)
• Complete Netscaler move at MDC from REN to RCMIN (Services, Internal effort)

Senior Technology Project Manager

Confidential

Responsibilities:

• Managed two major corporate wide business transformation/re-engineering initiatives from inception, business case creation/approval to project tender initiation with the combined worth of working under IDM PMO, Gating, Dev Ops and tracing project financials using Clarity/Smart Stream.
• Microsoft 365 and Windows 10 Migration- initiative at feasibility stage at Gate 1(Preliminary Budget 21.6M, Coordinating cross functional TO core engineering teams)
• VOIP Re-engineering and Upgrade for Metrolinx Unified Communication and Call Center systems-initiative/Real Estate components at conceptualisation stage at Gate 2 (Budget 18.4M, Coordinating 8 core tech teams and multiple vendors: Bell, Allstream, Confidential and etc. in communication field).

Senior Technology Project Manager

Confidential

Responsibilities:

• Managed multiple application development/infrastructure upgrade/re-engineering initiatives from business inception, business case approval, project budget approval/allocation to project closure
• As a single point of contact was responsible for cross LOB stakeholder updates, steering committee meetings, financial forecast/performance/status reports, timely budget approvals and allocations for affected LOB budget portfolios.
• Managed cross functional TO core engineering teams in virtualisation field)
• Managed 8 core team member and multiple 3 international teams).
• Facilitated communications with Senior VP stakeholders and sponsors.
• Managed 6 vendor accounts and coordinated interdependent deliverables between them.

Senior Project / Program Manager

Confidential

Responsibilities:

• Assisted in the revision of service level agreements to target previous areas of concern providing the client with appropriate measures to enhance service and improve customer satisfaction in the upcoming contract.
• Responsible for the creation of a business case for contract approval, presented at the executive level.
• Also completed ad-hoc deliverables such as a negotiation package, a budget bridge and program budget presentations, budget approvals/allocations and performance reports using Smart Stream.
• Managed the Share Space Business Transformation Program ( Real Estate requisitions/changes for Brampton) to enhance employee productivity and engagement.
• The program migrated and transform ed the business of end user IT Services for Confidential enterprise - IT Service Desk, Desk-side Services and Desktop Engineering from Confidential and have these functions delivered by Confidential ’ employees and newly engaged vendors. Confidential used " Confidential Service Management" (ISM) for managing and reporting on all IT Service Management processes at Confidential including: Incident Management, Problem Management, Change Management, Service Request Management, Asset Management and Configuration Management.
• As part of the migration, the program transitioned the delivery of End User Services to ServiceNow’s (SN) IT Service Automation platform by bi-directionally integrating SN to ISM and keeping both systems integrated and equally functional to support its new, transitioned IT Service Management functions.
• The program kept both systems functional for some time to completely mitigate and eliminate any risk from business operational and transitional perspectives and gradually implemented the integrated target-state IT Operating Model for End User Services without noticeable issues or concerns of any kind.
• Project managed: Real Estate requisitions/changes for Toronto and Montreal Call Centers, IT Service Desk, Self Serve Kiosk, Desktop Engineering and Asset Management transition work stream. Supported and validated ServiceNow deliverables during the overall transition of services from Confidential . Developed and maintained reporting and communications means during the IT services roll outs for Confidential and sun-setting them for Confidential India side. Was the integration prime between ServiceNow and Confidential within Service Desk, Desktop Engineering and Asset Management services remediation stream projects. Developed the Project Requirements within password/user id, issue, incident, problem and asset management.

Senior Infrastructure Project Manager

Confidential

Responsibilities:

• Enhanced, upgraded and participated in the development of programs, products and services for Confidential program by assessing the impact, forecasting effectiveness and feasibility of proposed changes, reviewed options and proposals, made decisions and recommendations regarding feasibility and implementation of changes.
• Supported the development of detailed business cases outlining the program goals for the application migration/transition to the environment virtualisation initiative of the Confidential -TO ITS environment commoditisation strategic work stream.
• Negotiated for vendor support to ensure that all the appropriate disciplines are represented on the application migration/change program and/or project team.
• Developed work plans for a variety of non-routine projects such as identifying specific objectives, determining appropriate change management methods and procedures, and establishing deadlines for application migrations/transitions to different (virtual) environments/farms.
• Ensured that projects or programs are completed according to general/broad work plans; identified new priorities and took necessary actions to ensure project completion including the management and responsibility for the implementation of new or modified multi-phase programs or services, and obtaining user acceptance and ensuring consistency with organizational objectives and standards of quality.
• Managed client relationships where business development responsibilities are significant components of the job. Ensured effective and timely forecasting, planning and reporting.
• Monitored the completion of major milestones, change management tasks and reassigned project priorities to maintain the project or program schedule including monitoring the development involvements and performance of internal/external resources.

Senior Infrastructure Project Manager

Confidential

Responsibilities:

• In this customer-facing role as part of Confidential ’s Global service team, interfaced and engaged with Line of Business management, business relationship managers and others in the negotiation/development of project plans, budget/demand planning, prioritization of initiatives and priorities to meet client business needs.
• Followed Confidential and Confidential approval processes: enterprise change management CAB/TAB meetings, enterprise change/release management schedule and adhered to standard weekly reporting mechanisms.
• Managed/consulted with Project Managers, Application Technical Leads, Architects, and multiple international cross-functional teams simultaneously to deliver project objectives. Led the determination of sizing and design of core technology blocks, including network access, server sizes and locations, failover or disaster recovery capabilities of proposed solutions. Conducted overnight weekend implementations and system rollouts.
• Managed multiple concurrent large scale and complex infrastructure/application deployment projects within a large enterprise environment with cross-functional globally dispersed teams of IT professionals.

Technical: Clarity, Windows 2003/2008, HP/UX, Linux, VmWare, SAN/NAS, Cisco, Weblogic, ETL, Big Data, Cognos, Oracle, MS SQL, VOIP, Client/Server, ASP, SVN, PVCS, J2EE, JBoss, .Net, Perl / PHP / SQL scripting.

Release/Project Manager (Scrum Master)

Confidential

Responsibilities:

• Negotiated/co-ordinated with vendor, internal/external development teams to manage the overnight weekend release implementations of new eComm capabilities and configurations utilizing Agile and Waterfall Project Management Methodologies.
• Interacted with PMO, Enterprise Change Management, Project Managers, Product Owners, Scrum Masters and ensured that all requirements of the release were met and managed for weekly-Agile, monthly-ITS and quarterly-Business releases and system infrastructure rollouts.
• Served as sole point of contact for all activities for Confidential /BSS Weekly Agile Releases: scoping, obtaining change approvals, scheduling, delivery monitoring (software/infrastructure), managing sign-offs, coordinating with vendors, and deployment.
• Carried personal responsibility for coordination and management of development, testing, integrated environments, code/data integrity tracking, coordination and base lining of all releases for Confidential & BSS applications within the Confidential Enterprise Change and Release Managements.
• Managed the coordination and implementation of the application and infrastructure overnight deployment and rollout activities with the Confidential Enterprise Deployment Group.
• Served as single point of contact for planning, technical, support, data, schedule, infrastructure issues and concerns for the applications within the Confidential Enterprise.
• Analyzed the release/change requests from release stakeholders and presented them to the CAB/TAB meetings for emergency/urgent/planned releases (in coordination with the QA, Service Management, Data Centre Services, and other stakeholders).
• Ensured that all release packages can be tracked, installed, tested, verified, and/or uninstalled or backed out.
• Worked with the IT Project Control Office, QA, and Release Deployment to ensure consistent Release related information across each group's databases and records.

Technical: Clarity, SharePoint, Client/Server, JAVA, J2EE, JBoss, Perl / PHP / SQL scripting, Oracle, MS SQL, HP/UX, Linux, Weblogic, ASP, SVN, PVCS, MDM, Data Warehouse, Cognos, Veritas, VmWare, BladeSystem, Itanium

Release/Project Manager

Confidential

Responsibilities:

• Analyzed the program/project/release direction, score and forecasts against the business plan and interpreted any variances for the business sponsor/management, along with recommendations; analyzed current project status and forecasted information along with new client needs to assess the options and influences the tactical decisions of clients; precisely articulated PMLC/SDLC project deliverables and provided clear status/forecasts statements, issues and risks, followed up on SRR/PCR and presented to business sponsors; analyzed major vendor (HP/ Confidential /Intel) RFP negotiation responses, interpreted findings to assist with selection contract decision/recommendations to sponsor/management.
• Ensured projects/releases met Confidential ’s standards, policies and procedures and that all necessary risk assessments and risk assessment processes were carried out at the appropriate time including Architecture Governance, Security Threat Risk Assessment, Operational Gating, and Enterprise Change Management for the applications in charge of interfacing all other applications within the enterprise including KYC, Data Warehouse, OLB, TSYS, IVR, ECIF, EMB, TCM and others. Served as single point of contact for all application-related issues, governed liaising for the application testing escalation within the enterprise.
• Used knowledge and experience of the industry and technology trends to ensure alternatives were evaluated and made recommendations on best-fit to business problems at an enterprise level; evaluated issues/risks and mitigation alternatives to identify best recommendations in collaboration with globally dispersed teams of HP/ Confidential /Intel technical SMEs and management.
• Planned resource capacity to work with business/technology and major vendor (HP) management to ensure feasibility to start and complete projects as planned from a resource capacity perspective; controlled and evaluated project mitigation decisions and change recommendations to meet delivery with required quality. Planned and tracked maintenance and project finances to ensure delivery of products and services as per expectations. Carried personal responsibility for all activities in enterprise Prod/ PAT/ UAT/ DR/ BE/ SIT/ DEV application environments, Server Refresh and Server Virtualisation projects for the application in the enterprise environments.

Technical: Pega (Chordiant) Foundation/Marketing Director/Decision Manager-KYC, Visa, M/C, TSYS, AS400, VROL, Planview, Client/Server, VOIP, C++, JAVA, J2EE, JBoss, Perl / PHP / SQL scripting, Cisco, Oracle, HP/UX, AIX, Linux, Weblogic, PVCS, MDM, ETL Data Warehouse, Big Data / Cognos, Veritas, VmWare, BladeSystem, Itanium

Project Manager (Scrum Master)

Confidential

Responsibilities:

• Disney Shopping corporate web commerce business transition-reengineering of the real time payment plug-in .
• Neo Image e-Commerce bottom-up development, integration with legacy system and roll out (Budget 280K, 16 Direct Reports).
• Data Warehouse/BI SharePoint application implementation of the Ontario Cancer Society of Canada intranet web-reporting portal (Budget 120K, 4 Direct Reports).
• Microsoft SharePoint/.NET implementation of the Zimmer Canada distributor web portal (budget 80K, 5 direct reports).
• Rexnord Canada supplier/distributor SAP ERP integration and LAN expansion (Budget 240K, 18 Direct and Indirect Reports).
• Led agile development projects as the Scrum Master and also led Program Management efforts to support external partners in their integration of technology and services.
• Using the Agile/Scrum software development methodology, set up process of translation project requirements into the project backlog, managed project sprints/releases, and reported on the project sprint work burn down/the project release burn down and managed project backlog throughout the lifecycle.
• Executed key project management tasks of vendor/client contract negotiation, planning, estimating, resourcing, managing burn downs, budgeting, scheduling sprints/releases, reporting on team performance, tracking sprint/release deliverables and monitoring the project performance on scrum of scrums, scrum, sprint review/retrospective meetings.
• Communicated with business analysts (product owners) and application architects to ensure completeness and accuracy of detailed business requirements on the client stories within project backlog.
• Managed scope, risk, quality issues, including issue/risk escalation process at different stages of a project life cycle starting from the daily scrum meetings to the scrum of scrums meetings.
• Managed project change control process including the preparation, negotiation and management of project change requests for the client stories at different altitudes of the scrum project development; project backlog, sprints, semi-releases, releases.
• Participated in product enhancement requests, organized and managed priority setting and scheduling on sprint planning and project backlog review meetings.
• Communicated project backlog, sprint execution, and release cycle plans to client.

Technical: C++, JAVA, J2EE, JBoss, .Net, VB, SQL scripting, Oracle, Windows, MS Suite, Websphere, Weblogic, PVCS, VSS

Project Manager (Scrum Master)

Confidential

Responsibilities:

• Followed in-house guidelines and standards to direct the daily project activities and coordinated the work of the members of the project team, through managers to ensure that goals and objectives are accomplished in accordance with established priorities.
• Managed of delivery services provided by third parties, conducted their selection, negotiated terms.
• Managed software development project team utilizing an Agile Methodology and coordinated the custom development of internal business applications for seamless integration to the Netsuite CRM system.
• Supervised the Cross Functional Scrum Team to complete projects efficiently according to the Agile/Scrum methodology and established specified quality standards.
• As Scrum Master, coordinated and facilitated daily stand-up meetings, Sprint planning sessions, Sprint reviews, and Sprint retrospectives.
• Interfaced directly with company stakeholders and clients to create the product roadmap, gather client stories, and communicated with the development team utilising scrum methodology best practices.
• Monitored progress of the project during design, build and installation by reviewing the performance of the team members against the project schedule. Resolved conflicts through the department managers and supervisors.

Technical: Client/Server, Data Warehouse Cognos, C++, JAVA, J2EE, JBoss, .Net, Perl / PHP / SQL scripting, Oracle, HP/UX, AIX, Linux, Tomcat, PVCS, BEA