Senior Configuration Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Configuration Manager

Responsibilities:

Responsible for acquisition of configuration items. Facilitates builds and releases for user acceptance during system integration deployment.
Responsible for the tracking of requirements, evaluation of impact analysis reporting, new project coordination/implementation, and productivity metrics
Oversee performance management and scheduling. Assess and manage daily production schedule
Implementation and sustainment of Compliance Programs to ensure alignment with all agile/DevOps compliance, processing, and procedure
Review, revise and develop Documentation Plans, and Standard Operating Procedures (SOPs) to ensure compliance with system regulations and guidelines
Create handbook and orientation training, engage with existing and prospective vendors to validate, and negotiate contract purchasing for product goods, services, equipment and supplies

Confidential

Configuration Manager

Responsibilities:

Served as Sr. Configuration Manager on multiple product implementations responsibilities included: meeting facilitation, project plan creation and maintenance, performance metrics measurement and reporting, lead Steering report development and served as a key resource for identifying and mitigating risks and issues
Created dynamic project artifacts to include project charters, process workflow diagrams, (RACI) charts and implementation plans
Worked with product managers and SMEs to align program scope and goals. Created plans and processes to ensure completion of deliverables and comprehensive project reporting
Facilitation of change control board meetings and development and presentation of status update reports for the Project Leadership Team, review, and assessment of project documentation to ensure clarity of concepts and strategies
Conceptualized and implemented a weekly and monthly reporting dashboard to track and assess operational performance.

Confidential

Business Process Analyst

Responsibilities:

Designed monthly and ad hoc reporting to empower leadership team with consistent updates, informing decision making and real - time operational assessment
Requirement analysis, writing systems requirements, project coordination/management, impact analysis, tracking metrics and reporting.
Define process and controls to manage project plan. Ensure monitoring and control functions are built into current systems to monitor project against defined baselines. Provided guidance and support to members of the audit team
Enacted strategies to improve audit procedures
Served as Configuration and Release Manager

Confidential

Senior Knowledge Manager

Responsibilities:

Led initiative to track and document 100+ deliverables for Value-Based Purchasing Adult Program; secured successful completion of project goals established Leadership team
Forged powerful partnership with Quality Assurance Manager to develop strategy with goal of collaboration with department SMEs to review activity performance and recommend enhancements
Developed SharePoint site used for managing team projects and training materials
Designed value-based program dashboard to track and monitor progress toward all established goals

Confidential

Project Manager

Responsibilities:

Directed cross-functional, plan-wide programs Implemented project management model throughout Healthcare Management Services (HCMS) department to define uniform project implementation guidelines and process templates
Established monthly dashboard and oversight of accreditation audit process
Led training for 25 associates on new and revised operational protocols (via PowerPoint and Visio)
Developed SharePoint site to manage reports, educational materials, project tracking system, department updates, and work/support request templates

Confidential

Compliance Policy and Training Manager

Responsibilities:

Designed company-wide corporate compliance training online modules
Implemented 200+ internal action plans to close all CMS identified operational deficiencies
Revamped 150 corporate policies to establish framework for optimized policy administration model