Technical Program Manager Resume

SUMMARY

Strong technical background, experience on various software technology stack.
Rich experience as an Engagement manager, Technical Program manager, Technical Project Manager, Scrum master, Agile, iterative methodology
Extensive Domain experience in Healthcare, Credit Card Finance, Insurance

PROFESSIONAL EXPERIENCE

Confidential

Technical Program Manager

Responsibilities:

Developed and maintained a holistic project plan in Microsoft project that had detailed tasks for Pega Development, services integration, Unit testing, SIT, UAT, deployment to Dev, Int, MO, Stage, PROD tied together through dependencies. This helped in reporting impact of date slippage in intermediate milestones to the overall project timelines.
Alerted senior management on the risks to the project timelines through risk register - resource availability, technical challenges, infrastructure setup. Worked with cross functional teams to identify the risk mitigation approach along with options that were presented to management.
Published monthly forecast of resource and budget. Worked with finance team to convert the excel based resource forecasting and budgeting tool to Planview tool which provided an accurate budget, resource forecast report in real time.
Scheduled training sessions on technical best practices for resources on ISM tool, REST API standards, Pega Design reviews. Worked with technical team to triage defects reported from SIT, UAT. Ran webservices in SOAP UI, Postman tool to identify data issues and conduct root cause analysis using JIRA. Supported deployment of code to MO, Stage, PROD and business checkout of code in PROD.
Captured lessons learned from previous releases and introduced processes to improve team integration

Confidential

Engagement Manager

Responsibilities:

Managed project delivery and quality across projects within the portfolio.
Worked on RFP proposals for delivering software solutions.
Prepared and won RFP to convert Sharepoint Nintex platform to Pega PRPC solution.
Prepared Statement of Work with the client.
Provided thought leadership, ideas to the client and partnering with client to build their IT strategy and roadmap.
Worked as a Scrum master on the Sharepoint Nintex project using Rally as the tool to capture user stories.
Conducted sprint planning, demos, retrospectives, backlog grooming, resolving technical, architectural issues