Objective

Contribute my extensive experience as a manager with Project Management Professional PMP and Agile Scrum Master CSM certifications successfully applying my knowledge of information technology, data warehousing, ecommerce and finance, risk and issue management, change management, release management, stakeholder theory and application, SDLC and SEMAT management as well as CMMI, ITIM, ITSM, ITIL, and FEA frameworks.

Qualifications

• Managed activities of 12 to 15 direct reports according to strategic direction, interviewed and selected candidates, provided guidance and reviews, developed appropriate budgets.
• Managed application projects through initial marketing research and sales forecasting, to requirements and prototype design, development, user documentation and training, release management and delivery, operations and production support, and sunsetting.
• Managed IT projects from decision paper submission to project kickoff, development, testing, delivery, and production support handoff, incorporating Waterfall or Agile methodologies.
• Developed and managed corporate Internet, Extranet, Intranet websites.
• Project managed the development of Consumer Portal websites for client customers.
• Developed first financial transaction server and fraud detection software, handling brick and mortar, IVR, call centers, and web transactions.
• Collaborated with cross-functional teams to elicit innovative criteria for product definition via creative brainstorming and problem-solving activities.
• Used statistical methods and tools to evaluate research results, analyze gaps and risks, evaluate progress towards goals, and monitor competitors.
• Defined and presented project strategies and roadmaps, utilizing presentation and drawing applications.
• Maintained constant communication with managers in support of project teams and schedules, following software development lifecycle or agile methodologies
• Worked with business analysts, technical writers, designers, and usability experts to document product requirements and develop clear user interfaces, manuals, online help systems, and training materials.
• Monitored activities of developers, quality assurance testers, user acceptance testers, and production support personnel.
• Work with executive management to define portfolios, priorities, corporate strategies as well as present concise product status reports, financials, and returns.

Experience

Senior Project Manager, Consultant

Confidential

Under a three-month contract, provided project management consulting services to Bank of New Mellon BNYM a large, international investment banking operation. Worked with senior-level managers world-wide to define scope and business requirements to initiate the development of a credit risk reporting system, responding to domestic and European regulatory requirements.

Senior Program Manager, Consultant

Confidential

Provided consulting services to the Allegheny Intermediate Unit AIU in order to redesign and transform an IT organization into the appropriate structure and established a Program Management Office PMO and defined a supporting Portfolio Management methodology.

Senior Program Manager, Consultant

Confidential

Providing consulting services such as program and project management to Ahold, an international corporation with offices in USA, updating and releasing Kronos work force management application and reports as well as purging and archiving database. Managing internal cross-functional team and external vendors.

Senior IT Project Manager

Confidential

For 2013, successfully managed Expansion of Transactions to Letters Tool TLT . Project consisted of 8 full-time employees as well as 1 onshore Cognizant developer, 7 offshore Cognizant developers, 1 Accenture onshore IT tester, 2 offshore Accenture IT testers. For 2012, took over failing TLT project and then revived and redirected project according to business requirements. TLT tracked letters from enrollment system to print vendor and enabled business to ensure Centers for Medicare and Medicaid Services CMS compliance for delivery of member letters within specified timeframe. For 2011, responsible for development of a release methodology for Medicare Letters project. This project coordinated MMC2020, Cognizant on shore and off shore, and TransCentra vendors' applications and SSIS packages. For 2010, responsible for the governance of 17 Medicare information technology projects in coordination with business projects and an evaluation of vendor capabilities in preparation for Annual Enrollment Period AEP . Developed an understanding of CMS regulations, processes, and terminologies, and insurance requirements. Established end-to-end testing process, followed software development lifecycle methodology and release management, developed and managed program level schedule using Microsoft Project Server, set up and maintained program SharePoint site.

Senior Project Manager, Consultant

Confidential

Providing consulting services such as project and product management to large, Fortune 25 organizations. Primary Projects: CVS Caremark, McKesson Pharmacy Systems MPS , and GlaxoSmithKline GSK At CVS, assisted with development of Release, Deployment, and Iteration Plans for Lombardi BPM and offshore vendor project. Redirected failing projects at MPS and GSK to successfully fulfill contractual obligations and secure 500K per month revenue recognition. At MPS, worked with cross-functional internal and external teams as well as offshore groups to define and deliver Consumer Portal CP product, providing electronic medical records to consumers, increasing patient safety, and optimizing health benefits. CP delivered customers' pharmacy websites to their consumers by linking the MPS EnterpriseRx system hosted by RelayHealth and eventually connecting to Google Health and Microsoft HealthVault. Simultaneously managed projects netting 8M revenue for three MPS software releases. At GSK following ITIL practices, managed Phase 1 of 700K Data Cleansing and Warehouse, Customer Relationship Management, and Campaign Management project, enabling a 360 degrees view of dental professional customers which increased contacts and sales revenue.

Project Manager

Confidential

Taking a leadership role, delivered a positive multi-million dollar swing in profitability by directing the re-organization and process redesign of ABTG at three locations, identifying best practices, designing processes, and defining metrics. Managed 5M project for development of new product consisting of software, hardware, and communication protocols for the secure management, inventory control, and warehouse distribution of oncology supplies and other medications. Because a single cabinet holds over 250K in oncology medications, the system increased distribution efficiency and profitability while stabilizing patient costs.

Consultant

Confidential

• Provided consulting services such as business analysis and project management to companies in these areas. Primary Project: Pennsylvania Turnpike Commission, E-Government Project, conducting analysis and providing recommendations for CMMI, FEA Framework, ITIM, and ITSM totaling 1.5M.

Director, Program and Project Management

Confidential

Member of St. Louis executive leadership team responsible for operations and employees. In a dynamic environment, directed 3.0M to 5.0M enterprise financial transaction, ecommerce, and fraud detection software projects, coordinating efforts of cross-functional teams between Mountain View's 200 employees and St. Louis' 50 employees. Audited schedules and dashboards, reporting to c-level executives. Researched and analyzed business trends applicable to new product requirements. Successfully negotiated agreements with external groups, maintaining relationships while reducing variable costs.

Consultant

Confidential

Reporting to the President, provided recommendations for innovative directions in classroom and online learning course offerings, positioning Wave on the forefront of distance learning, increasing revenue, and enabling consolidation with Thompson Learning. Wrote and published whitepaper, Learning the Critical Technology.

Manager, Projects and Information Design Services

Confidential

Internal Projects: Managed internal projects ranging between 1.5M to 2.0M in revenue. Directed teams developing Meridian's WayMark remote access server software, communication networking protocols, and cross-network printing applications. External Projects: Marketed, sold, and managed external consulting projects ranging between 100K to 500K in revenue. Prepared, presented, and negotiated proposals. Managed project scheduling and budgeting for such companies as Cisco Systems, Emulex Corporation, Monsanto Company Apple Newton InFielder Project , and Mallinckrodt Medical Corporation.

Adjunct Professor

Confidential

Guest Lecturer

Confidential

Instructor

Confidential

Taught technical writing at the junior and senior level. Provided instruction in letter, memo, report, proposal, and manual writing along with problem-solving, critical reading, and persuasive writing skills. Developed and proposed a master's class in documentation and desktop publishing.

Instructor and Research Assistant

Confidential

Taught freshman composition. Provided instruction in problem-solving, critical reading, and persuasive writing skills. Assisted Dr. Richard Leo Enos with various research projects. Published two bibliographies.

Computers

PCs, Apple Computers, UNIX and Linux Workstations Remote Access Servers LAN/WAN network environments

Operating Systems

2000, 2003, 2008 Windows Vista, Windows NT, Windows XP, Apple, UNIX, RedHat Linux

Protocols

LAT and SuperLAT, TCP/IP Protocol Suite, IPX/SPX, SOAP, REST

Programming

Java, .NET, C, C , Visual C , LISP, Pascal

Statistical Packages

NVivo, SPSS, SAS

Web Background

SGML, HTML, XML, ASP JSP PHP Flash, SharePoint Admin, SharePoint Designer WC3, Web2.0, Web3.0

Drawing Programs

AutoCAD, IBM CAD/CAM, Visio

Office Products

Google Site, Google Drive, Google Docs Microsoft Office 2010, Microsoft Access, Word, Excel, Outlook, PowerPoint Lotus Notes Borland CaliberRM Atlassian Confluence and Jira Rally Agile, Mercury Test Director NFC STAR Time Reporting, Remedy, Kronos

DB Management

Structured Query Language SQL , Microsoft SQL and SQL Server Integration Services SSIS , Oracle

Project Management

Microsoft Project and Microsoft Project Server