SUMMARY

• An ITIL, Lean Six Sigma Certified Project Management Professional with 17 years extensive experience (8 years Development and 9 years Managerial), enterprise - wide Business and IT experience servicing clients in wide variety of industries while strategically leading teams and projects to boost profitability, speed time to market, reverse poor performance, and drive organizational commitment
• Scheduled and facilitated the Scrum process and Ceremonies (Daily Scrum, Sprint Planning, Sprint Reviews, Retrospectives & Backlog Grooming) using Service Now, TFS, VSTS, Jira
• Created velocity, team burn down charts and other documents to share will the customer.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Tracked and communicated team velocity and sprint/release progress
• Prioritized deliveries for scrum teams.
• Drove the scrum team and the Product Owners in an Agile development process.
• Helped with dependency resolution for various scrum teams
• Guarded and shielded the team from distractions and interruptions from external interferences
• Enabled close cooperation across all roles and functions
• Has strong understanding of the overall software delivery lifecycle and activities
• Promoted and participated in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value.
• Identified opportunities for process and tool improvements and drive those from concept to implementation.
• Engineer a world-class platform with an eye towards rapid iteration and creative problem solving.
• Ensured quality and completeness of the product through unit, integration, and regression capabilities.
• Adhered to architecture standards, risk management and security policies. Facilitations with Directors. Sr. Managers and VP Marketing on Backlog Grooming Sessions
• Managed the lifecycle of code development, from iteration to sprints to deployment
• Once the sprint goes live, conduct the retrospective meeting to get the team inputs on "What went well", "What dint go well" and "What can be improved". Based on the learning from the sprint we learn and plan the next sprint better.
• Coordinated and managed code releases and shared APIs with other IT groups
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Taught the team to create clear and concise epics/stories
• Empowered teams to self-organize and grow cross-functionality
• Protected team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 6 major initiatives
• Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Facilitated Scrum of Scrums for offshore teams in India.
• Explained the benefits of Scrum to Business to ensure its smooth adoption
• Trained Business on Scrum and Agile Principles
• Tracked and communicated team velocity and sprint/release progress
• Get the backlog items estimated and prioritized for a Sprint.

PROFESSIONAL EXPERIENCE

Confidential, Wichita, Kansas

Scrum Master

Responsibilities:

• Facilitated sprint planning, review and retrospective events at the team level
• Coordinated with product owners to keep the individual team sprint backlogs groomed
• Identified and escalated impediments
• Published committed sprint objectives
• Maintained relevant metrics to help the team monitor their performance
• Coordinated elements of the sprint plan with other technology staff outside of the project
• Coordinated timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements
• Encouraged Architect and team collaboration
• Took responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams.
• Participates in sprint estimation process
• Communicated sprint status to stakeholders.
• Promotes adherence to Agile software development best practices.
• Acts as an Agile coach to the development team
• Drives continuous improvement initiatives at the team level

Confidential

Scrum Master

Responsibilities:

• Scheduled and facilitated the Scrum process and Ceremonies (Daily Scrum, Sprint Planning, Sprint Reviews, Retrospectives & Backlog Grooming) using Service Now, TFS, VSTS, Jira
• Created velocity, team burn down charts and other documents to share will the customer.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Tracked and communicated team velocity and sprint/release progress
• Prioritized deliveries for scrum teams.
• Drove the scrum team and the Product Owners in an Agile development process.
• Helped with dependency resolution for various scrum teams
• Guarded and shielded the team from distractions and interruptions from external interferences
• Enabled close cooperation across all roles and functions
• Has strong understanding of the overall software delivery lifecycle and activities
• Promoted and participated in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value.
• Identified opportunities for process and tool improvements and drive those from concept to implementation

Confidential, Irving, Texas

Scrum Master

Responsibilities:

• Facilitated sprint planning, review and retrospective events at the team level
• Coordinated with product owners to keep the individual team sprint backlogs groomed
• Identified and escalated impediments
• Published committed sprint objectives
• Maintained relevant metrics to help the team monitor their performance
• Coordinated elements of the sprint plan with other technology staff outside of the project
• Coordinated timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements
• Encouraged Architect and team collaboration
• Took responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams.
• Participates in sprint estimation process
• Communicated sprint status to stakeholders.
• Promoted adherence to Agile software development best practices.
• Acts as an Agile coach to the development team
• Drives continuous improvement initiatives at the team level
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Determined project requirements and coordinated with key team members.
• Managed stakeholders through effectively communicating project plans, progress, expectations, assumptions and dependencies in a timely and clear fashion throughout the project.
• Trained Business on Scrum and Agile Principles
• Tracked and communicated team velocity and sprint/release progress
• Adjusted Weekly Project status reports to be more consistent and added critical elements needed for executive reporting.
• Tracked and managed agile teams, project risks, project scopes, timelines, budgets, and deliverables
• Get the backlog items estimated and prioritized for a Sprint.
• Conducted daily stand meetings and help the team eliminate the blocking issues to complete the Sprint scope
• Discussed with onsite team on the assigned tasks and delegate the work to the offshore team.
• Reviewed the team's work and send the daily status to the onsite team.
• Requirement elicitation and translation to functional specifications.
• Prepare estimations, release plan and road map for future releases.
• Created the user documentation for the project.
• Lead validation activities for the assigned sub-modules for all types of testing e.g. Functional, Integration, System, User experience.
• Supported Business users for UAT testing.
• Supported the creation of the 'Go Live' plan and manage the assigned activities in the plan.
• Performed root-cause analysis of any issues that arise post-implementation and work on solutions related to issue fixing.
• Conducted impact analysis of issues logged, prioritize and ensure that production support is provided as per the committed SLAs.
• Prioritized effort to resolve the most critical tickets as per business requirements.
• Propose value additions to Client by developing tools where real time benefit is realized.
• Development on requirements.
• Work on 'Go Live production' activities as per the Implementation plan and manage any issues related to functionalities, user interface, performance, etc. that may arise.

Confidential

Project Manager/ Onsite Co-ordinator

Responsibilities:

• Managed complete release program portfolio by maintaining the coordinated view across all releases of the following project areas from inception through transition.
• Team Building and Team Ramping
• Lead small and midsized projects, managed a team of 30 members
• Responsible for managing the Development, maintenance and support to achieved the highest level of customer (end user) acceptance and satisfaction within Service Level Agreements (SLA).
• Requirement gathering, developing Use Cases and Knowledge transfer
• Created project plans, schedules and Lead project detailed design phases, identifying, tracking and resolving technical issues -- Ensuring solution is in scope, on time and within budget
• Managed stakeholders through effectively communicating project plans, progress, expectations, assumptions and dependencies in a timely and clear fashion throughout the project.
• As an Onsite Coordinator provided direction, expertise, feedback, and coaching to build the capability of Off-shore project team and other onsite coordinators.
• Assigning list of features/issues to offshore team.
• Provided technical help to team members.
• Reviewed functional document, design and code developed by offshore team.
• Co-ordinated with client for query resolution and status update.
• Involved in Design review, Code review, Test results review and documentation.
• Created project plans, organized resources, and controlled scope.
• Team Lead as lead my responsibility was to co-ordinate the team member and assigning task including me and ensure we are delivering on time
• The management and delivery of Key Service Transition Projects and Programs of work that are organizationally complex, carry a high degree of risk from start through to in life service
• Deliver all Service Transition Projects and Program in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology.
• Deliver customer advocacy via exemplary Service Transition project delivery
• To take full responsibility for the management of the wider transition team involving additional project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders
• To interface with 3rd party suppliers, involving agreement, planning, timelines and quality of deliverable
• Produce detailed project plans to manage inter-dependencies.
• Ensure strict commercial change control to manage deviations.
• Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
• Ensure commercial project milestones are agreed and published and that invoices are raised with reference to these dates and/or on completion of deliverables
• Manage the expenditure within the Service Transition, ensuring all costs are recorded against products and services delivered
• Create and effectively manage the stakeholders, incorporating all project work-streams
• Ensure products and services delivered within the Service Transition are within time and budget constraints and meet the required level of quality
• Monitor the program/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented

Confidential

Sr. Asp.Net Developer

Responsibilities:

• Worked in Software Development Life Cycle starting from requirements gathering, and performed object-oriented analysis and design.
• Used N-tier architecture for presentation layer, the Business and Data Access Layers and were coded using C#
• Handled many production issues and enhancement to the existing live portals
• Worked on Cascading Style Sheets
• Worked in designing Architecture and also in the analysis of system based on factory architecture.
• Responsible for deployment of the application to UAT environments and live server.
• Developed the presentation layer of the application using server controls and user controls in ASP.NET.
• Developed application logic using C#.
• Used JavaScript extensively for Client-side validation.
• Created Business layer for the account data module with VB.NET.
• Worked in the Application, Business Logic, and Data Access Layers design and development.
• Worked in Designing and Creating Web Forms in ASP.NET using VB.NET within MS Visual Studio 2002.
• Deployed changes in Staging and live server.
• Developed Web Services.
• Worked independently.
• Developed various user controls that are re used across the application.
• Wrote several stored procedures and functions that are used by the data access layer
• Implemented page- level error handling and Custom Error pages
• Extensively used GridViews sorting and paging
• Implemented Template Columns for Custom Nested GridViews
• Worked on exporting reports to Excel from Gridviews
• Deployment of Application on Test and Production Server
• Worked in a webfarm environment.