SUMMARY:

Multi - Platform & Cross-Industry ExperienceHighly qualified Executive I.T. Manager, offering more than 15 years of senior management experience, spanning multiple technologies across various industries. Results-focused and effective leader, with proven ability to properly structure both compromised and proficient I.T. environments. Builds strong and lasting relationships with clients, vendors and employees. Talent for identifying and resolving problems and organizational issues, technology cohesion, network hardware and infrastructure, staff training, and implementing services for an effective environment. Extensive experience as a Senior Engineer, Technical Project Manager, Director of I.T. and vCIO.

STRENGTHS IN:

Project Management

Windows Environment Administration

Strategic I.T. Consulting

Product/Vendor Sourcing and Management

System Deployments and Transitions

Systems Troubleshooting

Technological needs assessment

Team Leadership & Collaboration

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Client Account Manager

Responsibilities:

• Successfully rolled out vCIO services and fulfilled vCIO role for two thirds of the company’s clientele; services included yearly I.T. budgeting, yearly project road maps, network and workflow redesigns.
• Served as a leading technology consultant within the company, assessing clients’ needs and I.T. role in the ongoing business plan.
• Directed client expansions, relocations, system refreshes, vendor changes and technological improvements.
• Rebuilt internal processes and policies such as project design and team handoff protocols, account manager schedule structure, and project management checklists by project type.
• Managed coordination between multiple internal and external teams, resource allocation and project scheduling for all initiatives, and provided day-to-day support.
• Leveraged personal contacts and network of vendors, ISPs and contractors to improve service delivery to all clients.
• Managed client procurement, implementation and support of products including: Salesforce; Autotask; Kaseya; Microsoft Office 365 Suite; Microsoft Exchange; Dropbox; Mimecast; SonicWall firewalls and software; Cisco routers, Microsoft SQL; firewalls and software; Synology hardware; IMIS by ASI; ACT CRM; Windows 10; VmWare on Dell Poweredge hosts; Polycom phones and video conferencing hardware; Open DNS; Knowb4 End User Security Training; Adobe Creative Suite; Symantec; Global Relay archiving; and others.

Confidential, New York, NY

Project & Technology Manager

Responsibilities:

• Successfully directed complex implementations of all company products including: Cloud-based email on hosted exchange, shared and dedicated Citrix, Global Relay mail archiving, Messagelabs spam filtering, Symantec Antivirus, Cloud-based software servers on VmWare, Cloud-hosted and in-house voice, Lync implementation, and on-site infrastructure.
• Co-managed the spin-off project of a fortune 100, high profile client into a 300+ user Financial Management firm with eight locations worldwide. Project was defined as a takeover, infrastructure build out, relocation, upgrade, total mail and file Cloud migration, environment build, voice migration and DR implementation all-in-one. This complex project spanned only 180 days total, and was completed successfully and on time.
• Managed coordination between multiple internal and external teams, resource allocation and project scheduling for up to six major projects at a time.
• Directed all technology elements of the relocation of client offices, working with remote resources across time zones from project inception to completion.
• Managed orders, deployments and coordinated testing of VPLS, PRI, POTS and other assorted circuit installs at global sites spanning across the United States, Europe and Asia. Focus on business continuity via network redundancy, DFS and DAG implementations.
• Managed details of technological implementations, including switch and firewall purchases; WAPs and wireless; data and email migrations; workstation endpoint rollouts; conference room builds; link layer cabling and power with floorplan design; VOIP and POTS systems; in-house and Cloud-based DC, File, Database, DNS and Application Servers.

Confidential, Queens, NY

Independent Technology Contractor

Responsibilities:

• Managed I.T. and provided support for various private clients and businesses on contract.
• Directed short term projects including server rollouts, I.T. staff restructuring, site-to-site communications, internal software development, I.T. audits and telecom upgrades.
• Lead international team of developers toward completion of in-house ERP and logistics tracking software for a 700+ user client.
• Planned and executed full-scale network infrastructure, software and workstation upgrades for a multinational corporation with nine locations, working with both vendors and in-house teams.
• Oversaw and directed rollout of VMware servers with Windows environments for a multi-location client, upgrading network security and functionality of over 300 users.
• Managed vendor-driven technology upgrade project for mid-size mortgage and lending company, implementing VMware servers; upgrading PBX and voice equipment; deploying CRM software; installing new circuits; upgrading all networking equipment and also training end users.

Confidential, Queens, NY

Director of Information Technology

Responsibilities:

• Managed rollout of major system upgrades, including a VMware server running both Win2008 R2 and Win2003 environments; two PBX servers; new Cisco switches; multiple ISP changes; cable runs; WiFi access points, POS devices, special input devices, biometrics and new workstations.
• Expanded I.T. department to match rapidly growing needs, hiring qualified technicians and successfully revamping entire support system.
• Rewrote the company’s H.R. protocols, creating appropriate procedures for the Practice’s hiring/terminations, protecting against data theft and automating the user removal process.
• Restructured user access levels to properly reflect the business’s org chart, implementing a smarter file sharing system based on manager access to subordinates.
• Sourced, selected and was sole point of contact with all tech vendors, directing operations involving security, Exchange email, copiers and printers, POTS lines, POS pipelines and I.P. phones.
• Sourced new Practice Management software (doctor.com), developed a migration project and controlled all technological aspects of its deployment including staff training, workstation and input hardware upgrades, HL7 bridges and other EDI solutions, multi-phase rollout with soak tests, and service contract negotiations.

Confidential, Brooklyn, NY

I.T. Manager

Responsibilities:

• Directed, managed or participated in every aspect of a major client’s relocation, inclusive of re-deploying workstation endpoints, switches, server and I.P. phones. Determined cable drop locations and power needs for multiple new facilities.
• Maintained client firewalls and proxy-based web filtering systems, Active Directory, hosted webmail and other critical business systems.
• Was responsible for troubleshooting workstations and servers for all clients.
• Managed transition of a large clinic from paper records to electronic medical records, including workstation deployment of the software and staff training and closely working with the vendor on all phases of the project.