PROFESSIONAL SUMMARY:

Executive with 20 years of project management experience within multiple industries including but not limited to healthcare, banking, financial services, and telecommunications. Possess a solid understanding of healthcare within both the provider and payer side of the industry as well as associated clinical technologies. Visionary with strategic analytical skills and consistently obtains high performance through leadership and cohesive team building between business, IT, and vendors. Superior interpersonal, verbal and written communication skills. Possess broad experience in financial and operational budgets, compliance in critical financial/banking and healthcare, cost containment, revenue enhancement, start - up, and project management methodologies.

WORK EXPERIENCE:

Industry Experience: Healthcare, Banking, Brokerage, Telecommunications, Travel

Competencies: Leadership, Project and Program Management (infrastructure and application development), compliance, merger and acquisition, data migrations, conversion, re-engineering, start-up (business unit and new enterprise), contract analysis and modifications, review and modify service level agreements, development and write business plan, compliance and risk management within several industries.

Methodologies: Waterfall, SDLC, Agile, PMI, ITIL, CPI/SPI tracking. HIPAA, HITECH (Health Information Technology) protection of ePHI electronic protected health information compliance, application security, information security, network security, disaster recovery within healthcare, and financial systems.

Software/Tools: MS-Office Suite, MS Project, Project Online, Power BI, Excel, Visio, Access, Teams, Planview, Team Player, Clarity, QuickBase, SharePoint, Encompass, Primavera, ClearQuest, Visio, LoanSoft, SAP, Remedy CM, Siebel, Convergentware, Vertex, P IBM MQ, IBM BPM, and client specific PPM/EPM, Trizetto Facets.

Databases: Cache, Oracle, SQL, RDBMS, Postgress, MS-Access Ensemble (Cache), Neon (Sybase)

Operating Systems: Windows, Linux/Redhat, IBM Mainframe, and HSII. Epic, Allscripts, Sunquest, Soarian, GE PACS, Speec hQ, Dragon, GE Muse, Midas, Provation, Varian, Pyxis, ChartMaxx, MedQuist, PenRad, 3M Encompass, RCA Crowe, ActiveFax

EXPERIENCE:

Confidential, Saint Louis, Missouri

Project Manager

Responsibilities:

• Managed the implementation of 3M 360 Encompass (metrics and analytics), RCA Crowe (revenue cycle), and ActiveFax (network fax solution) with Epic.
• Each product conversion and roll-out included regulatory compliance, Planning, Charter development (objectives/success metrics, scope, statement of work, risk assessment, and risk mitigation plan), Analysis (business requirements), Design (project roadmap)
• Build, Test, and Implementation plans.
• Project operations included CPI and SPI (Cost Performance Index and Schedule performance Index) tracking along with 1:1’s with team members, weekly full team roundtable meetings, issues meetings and status reporting to senior leadership.

Confidential, Saint Louis, Missouri

Program/Project Manager

Responsibilities:

• Rewrite and deployment of an asset movement service request workflow platform (IBM MQ) conversion.
• Over 23 million transactions totaling $393B are handled annually.
• To avoid risks of disruption to client servicing, this project was to build a new platform (including supporting infrastructure) using BPM as the core workflow engine while also incorporating the new architectural design principles (services, user experience, etc.).
• Additionally this required daily close interaction between the business and IT.
• The high level objective was to maintain “as is” functionality while rewriting the workflow process for the stated service requests utilizing the implemented go-forward solution, (IBM BPM).
• The rationale being to ensure continued functioning of the service requests and mitigate potential issues by migrating the platform off of an unsupported workflow system.
• Used MS-Project. Waterfall methodology with some elements of Agile.

Confidential, Charlotte, North Carolina

Project Manager

Responsibilities:

• Project Manager assigned to the IT work stream on a sale/merger of a university hospital group to develop and execute short, medium and long-term software developmental and data conversions milestones within Epic environment placed on the roadmap of ownership.
• Scope also included infrastructure replacement and/or upgrades, deployment of mobile devices and patient care equipment due to be replaced with newer versions or upgraded.
• Security audit with assessment broken into the three operational categories:
• Software remediation and/or development before closing, software remediation and/or development between closing and the finish, and development while these phases occur, with a best estimate of 1 year from closing while maintaining all compliance requirements.
• During the discovery portion of the audit, the critical apps, and platforms were pinpointed before closing phase.
• Used MS-Project. QuickBase, Waterfall methodology with some elements of Agile.

Confidential, St. Louis, Missouri

Project Manager

Responsibilities:

• FiServ to FIS conversion and data migration managing First Bank Deposits and Loans workstream
• Relationship management and drive project plan with vendor.
• Managed project planning including charter, SOW, scope definitions, identified inter-project dependencies with mitigation plans, and resource assignments.
• Regulatory compliance.
• Facilitated analysis and requirements definitions between First Bank analysts and vendor.
• Contract analysis and editing, service level agreement review and edits.
• Facilitated design phase roadmap.
• Assisted PMO development with use of Service Now and SharePoint as both project document repository and project management tool set.
• Project plans maintained in MS-Project but published in Excel.
• Used MS Project, QuickBase (sunset application), Excel, SharePoint. Hybrid approach using Waterfall methodology with some elements of Agile,

Confidential, New York, New York

Project Manager

Responsibilities:

• Eliminated the need for manual LPI payments due to Facets inability to calculate LPI correctly according to state laws.
• Eliminated the need to pay manual due to calculation underpayment situations.
• Eliminated the overpayments of LPI that are currently set up in Facets.
• Improved AA rate for LPI by creating flexibility for differing requirements within each state.
• Improved compliance with state mandates related to prompt payment rules.
• Accomplished calculations without manual intervention from claim processors.
• Reporting and workflow in QuickBase and Excel.

Used: Ms-Project, QuickBase, Clarity, Sharepoint, and Ms-Office.

Confidential, Saint Louis, Missouri

Manager Projects, Applications, and Product Integration

Responsibilities:

• Operational oversight of an Epic EHR implementation which came in on time and under budget while maintaining access to legacy clinical systems/data.
• Managed clinical data extracts during conversion
• Managed a $35M capital budget for St. Anthony’s Medical Center’s Electronic Health Record project
• Increased and maintained departmental productivity at 100% or greater
• Lead conversion from McKesson Star to Epic Resolute revenue cycle while maintaining Star GL and AP as stand-alone products and supporting infrastructure integrated with Epic
• Prepare cost/benefit analyses for projects and potential projects related to purchasing software and hardware or internally developed applications, both new or enhancements
• Project management duties include: new application installs; implementing release upgrades; facilitating the effective use of applications by appropriate users; research, analysis and implementation of business process flow to expedite process improvement and coordinate business practices; identifying areas of common practice and implement opportunities for standardization
• Leading the HL7 Interface Team of 4 engineers
• Managing the interface engine conversion from Sybase Neon to InterSystems’ Ensemble.
• Developed and maintain interface conversion plan
• Managed device integration
• Manage the portfolio of application system assets; directing and planning the development and maintenance of all new and existing application systems
• Management of day to day revenue cycle maintenance
• Maintain all healthcare compliance requirements and make corrections as needed
• Plan and design key aspects of software-enabled “transformation” programs
• Developed and implemented Service Standards and Behaviors by which all Information Service staff are accountable
• Develop and maintain $4M annual software budget
• Perform personnel administration tasks including managing, developing and evaluating 29 application analysts

Used: Ms-Project, MS-Office Suite, along with SharePoint and QuickBase communication tools.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Developed the implementation strategy for a nationwide rollout and upgrade of Allscripts EMR to 300+ sites
• Developed project management workflow to support Confidential implementation strategy including Kick-off, Site Review, Technology Review, Workflow Assessment (future state preparation), Technical Preparation, Interface Development, Build, Testing, Scanning, Abstracting, and Go-Live
• Test Plan development strategy development
• Coaching and mentoring of client physicians
• Developed communication plans for reporting
• Maintained weekly, monthly, and quarterly status reports
• Developed issues and jeopardy reporting
• Maintained risk and risk mitigation plans
• Maintain all healthcare compliance requirements and make corrections as needed
• Allscripts RCM revenue cycle conversions and upgrades where necessary
• Develop approach to meet HITECH Meaningful Use requirements

Used: Ms-Project, MS-Office Suite, along with SharePoint.

Confidential, St. Louis, MO

Project Manager

Responsibilities:

• Managed the development (Agile) and roll-out of a clinical decision support iPhone application and infrastructure with an answerbot tool within a $150K budget to be sold on a subscription basis

Used: Ms-Project and HP’s PPMC project management tools, MS-Office Suite, along with SharePoint and Base camp communication tools.