SUMMARY:

Certified CSM, PSM1 Scrum master, PMP project manager and software engineer with over 15 years of experience in various capacities, including project management using agile and waterfall methodologies, business analysis, vendor management, consulting, and process improvement in the financial, retail and software industries. Strong background in implementation of business strategy spanning multiple business and technology teams with a track record of consistently delivering results that exceed senior management’s expectations. Seeking an opportunity to leverage my leadership abilities and experience to succeed and grow in a challenging role.

SKILL:

• Managing non - technical and IT projects; Effective liaison between IT and business and keeping projects on track
• Project planning, managing all aspects of a project (time, budget, scope, resource, change, communication, risk)
• Leading and managing various internal and external stakeholders (business, technology and vendor teams)
• Experience managing projects across globally distributed teams
• Self-driven and results oriented resulting in high level of client satisfaction
• Conflict resolution and problem solving with an analytical thought process and cross functional perspective
• Understanding the audience and communicate/ deliver appropriately
• Excellent leadership, management and communication skills
• Product mindset and knowledge of agile principles and practices (Scrum, Kanban, Continuous Delivery)
• Act as a servant-leader for the team and guide them in their agile journey through coaching, mentorship and influence
• Act as a liaison between the team, third parties, release managers, program stakeholders and other agile teams
• Leading scrum ceremonies, backlog grooming, forecasting, using progress indicators (metrics)
• Help the team focus on customer value and continuous improvement by creating a trusted and open environment

TECHNICAL SKILLS:

Technologies & Methodologies: JIRA, TFS (Team Foundation server), Rally, Windows 7/XP, MS Project, PowerPoint, Visio, SharePoint, HTML, XML, Java, VB, SQL; SDLC, Waterfall, Agile principles and practices (Scrum, Kanban, SAFe); eXtreme Programming

PROFESSIONAL EXPERIENCE:

Scrum Master/ Sr. Project Manager

Confidential, Cincinnati, OH

Responsibilities:

• Act as a servant-leader for the teams, leading scrum ceremonies (standup, reviews, planning, retrospectives), working with the product owner to refine, prioritize and manage the user stories to deliver customer value
• Helping the team write user stories, size stories, create ‘definition of done’, manage risks
• Tracking the team capacity, velocity, predictability and volatility; helping the team by building trust, removing impediments and fostering a high performing team; assisting the team in self managing their work
• Partner with program leadership, agile delivery lead and other scrum masters to drive continuous improvement and ensure the team is a productive part of the larger system
• Running the quarterly planning sessions for the teams to plan the sprints within the quarter
• Communication and organization of team objectives / roadmap / work in process using electronic and physical information tools
• Assist the teams in managing dependencies outside the team and reporting at the weekly scrum of scrums
• Managing a $6M project to onboard a new business unit onto a new policy administration system and implement the enterprise data warehouse and reporting using Mark logic as the new data integration platform
• Managing all aspects of the project as the project manager - Creating the project charter, managing the project budget, schedule development, maintaining the RAID log, status reporting, resource allocation and timesheet management to ensure correct billing to the project
• Issue resolution, stakeholder management, change management, vendor management
• Leading key stakeholder and leadership meetings with IT and business partners for status updates and important decision making
• Working with the external vendor for deployment management and coordinating the review sessions
• Work with development teams using Agile and Waterfall methodologies
• Facilitate requirements gathering and ensure the timely delivery of project deliverables
• Coordinate testing activities with the QA manager and UAT users to get signoff

Scrum Master/ Sr. Project Manager

Confidential, Cincinnati, OH

Responsibilities:

• Managing a global procurement initiative to reduce costs and increase process efficiencies.
• Managing a team of consultants to analyze the firm’s accounts payable data and identify opportunities for savings
• Rolling out best practices for procurement across the enterprise, including and recommending specific strategies for various categories
• Working with category managers to implement recommended strategies and track savings in a standardized way
• Conducted negotiations for senior management and authorized procurement personnel
• Negotiated contracts directly with vendors in specific categories
• Track and report savings resulting from the initiative to senior management on an ongoing basis. Regular reporting to the CIO and CFO of the company
• Managing the design and development of a centralized procurement portal for all enterprise wide procurement requests. Managing a vendor team to gather requirements that will inform the design and development of the tool.
• Working with teams transitioning to Agile; managing the project as a hybrid of Agile and waterfall methodologies
• Act as a servant-leader for the teams, leading scrum ceremonies, managing the product backlog, working with the product owner to refine and prioritize the user stories to deliver customer value
• Leading sprint Planning, review and retrospectives; Tracking the team capacity and velocity and coach the team on how to select the work for the next sprint; help the team size the stories and create tasks
• Plan a release date based on number and length of sprints
• Project planning, schedule management, communication planning, project execution, change control management, documentation management, business acceptance testing planning and approval, deployment planning, Enablement and operational readiness planning and presentation to forum
• Regular status reporting and issue and risk management
• Coordinating activities between development group, business units, QA, performance delivery and vendor
• Helped evaluate JIRA sessions and helped with Agile development for the business

Confidential

PM/ Scrum Master

Responsibilities:

• Managed the project as a hybrid of Agile and waterfall methodologies
• Managed a development team including a designer, front end developer and .Net developer
• Stakeholder management - be the primary point of contact with the client, ensure their involvement as required, provide regular status and updates; Escalate items when necessary
• Facilitated Backlog Grooming, Sprint Planning, retrospectives; worked with team to size user stories
• Project management, scope management and change management
• Quality management - Manage testing and validation on completed development
• Organize and facilitate sprint planning, daily stand-ups, iteration review/demos and retrospectives
• Assist the team in tracking and communicating team progress and metrics
• Facilitate and enable an environment of collaboration, creativity, team accountability and visibility
• Support and empower the team to make appropriate commitments through story selection and task definition

Confidential

Responsibilities:

• Working as the primary contact between the business (Lenscrafters), technology services teams and the vendors
• Advising business leaders on challenges and help strategize solutions to meet goals and challenges
• Leading internal and external meetings across various geographic locations
• Managing the activities and deliverables of various workstreams such as Store design, Marketing, Communications, Analytics, Content Management, Learning, Procurement, Testing, System Support, and IT
• Working as the Product Owner with the technology solutions and analytics vendors to make sure the application requirements are captured accurately and delivered accordingly
• Prioritizing vendor deliverables based on business needs
• Working with the test lead to ensure all major defects are addressed and the application meets client expectations

Project/ Product Manager

Confidential, Chicago, IL

Responsibilities:

• Liaise between the line of business and technology; Prioritize and coordinate business approval on requirements to drive development
• Coordinate acceptance testing with business users; Coordinate activities with the corporate group
• Craft communications and plans for users and senior management associated with change management
• Manage project deliverables and status reports related to Risk Rating system & processes
• Provide leadership and coaching to project team members in the areas of project life cycle, operating procedures and processes and process improvement
• Develop and maintain relationships with various line of business heads to secure buy-in on proposed process changes; Present options and recommendations to resolve issues
• Central point of contact for business units/ customers for the risk rating system at the bank
• Work closely with auditors and external regulators to ensure the system, data and processes are in compliance

Project Manager / Business Analyst

Confidential, Seattle, WA

Responsibilities:

• Conducted gap analysis on regulatory compliance processes and procedures and documented action plans
• Drove the development and implementation of process changes to address gaps & achieve compliance
• Responsible for all project management aspects including project planning, budgeting, scheduling, issue management, PMLC documentation, weekly reporting to senior management
• Managed rollout efforts including creating user documentation and conducting
• Established process for continuous improvement based on stakeholder feedback
• Improved line of business experience with the project team by providing clear roadmaps, updates and process transparency. Changes resulted in 30% improvement in service ratings reflected in customer surveys
• Forecasted head-count requirements and coordinated recruiting activities

Consulting Business Analyst/ Project Manager

Confidential, Seattle, WA

Responsibilities:

• Created a framework to implement management’s strategic goals with the collaborative site
• Defined tasks and timelines, scheduled resources, performed risk analysis and coordinated vendor resources
• Conducted focus groups and gathered requirements
• Recommended standardized data collection processes, list of key fields and storage systems to management for worldwide rollout
• Coordinated software development and testing activities across distributed teams in Asia and Europe