SUMMARY:

• A dynamic professional with over 20 years of IT industry experience and 6+ yrs., as SCRUM Master/Project Manager/Agile Coach, which also includes Business Analysis, Project / Product Management, Software process (re)engineering, Software Quality Assurance and Customer Relationship and Vendor Management.
• Multi - faceted experiences in domains such as Banking (Payments, Loan, Credit Card, Revenue Management, Fixed Income, Equity, Brokerage, and Trading), Performance & Analytics, Loan Origination, Healthcare, Insurance & Claims, CRM, Airlines, Title Insurance, Supply Chain Management, Retail, and Manufacturing
• Experienced Scrum Master in Scaled Agile (SAFe), contributing throughout the SDLC stages.
• Responsible for conducting Scrum ceremonies such as Sprint Planning, Daily Stand-up, Iteration review, Demo, and Retrospective - knowing exactly, when to advocate and when to negotiate with stakeholders.
• Liaise with the Product Owner and Business Analysts in-order to ensure completeness and clarity of user stories and acceptance criteria
• Continuously measure the velocity of the team and sharing the predictability to senior management.
• Coordinating with all agile teams to ensure smooth progress, to achieve the desired quality and velocity by eliminating impediments, sending out communication plan to all stakeholders on timely basis.
• Facilitating agile (POD / Project) teams in adhering to the agile processes and assisting the product owner(s) in effectively grooming the product and sprint backlog as and when required. Ensuring team understands and follows the Agile values
• Good knowledge on mobile application development using SDKs (both Android Studio and XCode for iOS) & APIs.

PROFESSIONAL EXPERIENCE:

Confidential, Worcester, MA

Scrum Master/ Project Manager

Responsibilities:

• For Agile - as a Scrum Master, ensuring the values of Agile (Transparency, Inspection and Adoption) are traditionally followed to evolve from “Doing Agile” to “Being Agile”.
• Groom user-stories with PO/PM, ensure 100% clarity in acceptance-and-evaluation-criteria; driving the agile teams for efficiency, consistent deliverables and clearing impediments that come-up on daily standup meetings.
• Facilitated SCRUM ceremonies such as - sprint planning, daily standup, mid-sprint review, retrospective-and-demo, backlog grooming along with coaching the team towards agile processes.
• Responsible for estimation, planning, scheduling, budgeting, resource allocation, procurement, monitoring progress and reporting to senior management.
• Contributing to Scrum-of-Scrums (SoS), Steering committee meetings, Program Management review. Preparing weekly-reports, monthly team-dashboard and sharing with senior leadership.
• Making sure the user-stories have acceptance-and-evaluation-criteria to determine definition-of-done (DoD). Driving the teams for efficiency, consistent deliverables, clearing impediments on daily basis and following-up with product owner/manager on release plan.
• Responsible for workforce management using Planview - resource allocation, time-tracking, budget-tracking, task allocation for resources, timesheet approval etc.,
• Liaise with the Product Owner(s) and the Business Analyst(s) in-order to ensure completeness and clarity of user stories and acceptance criteria - backlog grooming as and when required.

Environment: JIRA, SharePoint, Planview, and MS Office 365

Confidential, Framingham, MA

Scrum Master & RTE

Responsibilities:

• Managing day-to-day activities, monitor project performance, seek opportunities for continuous improvement, maintain good communication protocol with all stakeholders and doing what is best for the project and team by identifying and applying best practices in the industry
• As SAFe Scrum Master, facilitating all ceremonies - iteration planning, daily stand up, iteration review, demo, retrospective.
• Ensuring user-stories have acceptance-and-evaluation-criteria to determine definition-of-done (DoD). Driving the teams for efficiency, consistent deliverables, clearing impediments on daily basis and following-up with product owner/manager on release plan.
• Liaise with the Retail and Supply Chain Product Owner(s) in-order to ensure completeness of user stories, estimate them and ensure delivery efficiency.
• Help the team coordinate with each other teams on the Agile Release Train (ART) and communicate status to management as needed.
• Collecting, planning, and communicating PI Objectives for all PODs and sharing the commitment deck with senior management.
• Continuously measure velocity of the team and share the predictability to IT Managers.
• Coordinating with all agile teams through Scrum-of-Scrums (SoS) to ensure knowledge sharing, identifying impediments (if any), brainstorming for healthy cross-pollination.
• Facilitating agile teams in adhering to the SAFe processes based on metrics (Power BI) and ensuring JIRA compliance across all 14 PODs.
• Assisting Scrum teams to achieve the desired quality and velocity by eliminating impediments and sharing the reports with development/engineering manager.
• Acted as an RTE for ART-1 with 14 teams & 2 PODs; fully facilitated during PI Planning sessions and commitment reviews; conducting the PI Planning ceremonies successfully.
• Responsible for workforce management using SAP Fieldglass - resource allocation, time-tracking, budget-tracking, task allocation for resources, timesheet approval etc.,
• Participated and contributed to Kaizen events on identifying wastages, pain areas that can be transformed to opportunities and put into continuous improvements.

Environment: JIRA, Confluence, SharePoint, MS Office, and Salesforce.

Confidential, Long Island City, NY

Scrum Master/ Project Manager

Responsibilities:

• Requirements gathering along with Business Analyst, brainstorming, estimating, planning, scheduling, and assigning tasks to teams and monitoring the project and team performances.
• Successfully implemented 3 products within a short timeframe with no effort/cost deviations.
• Established extremely healthy relationship with all division heads and directors, which helped in collaborating with them to build the systems quick.
• Clearly understood team’s technical challenges and came up with quick turn-around solutions by identifying best practices and tools from the current industry trends.
• Met with representatives of various divisions such as Public Buildings, Infrastructure, Site and Safety Support and Admin, to facilitate requirements workshop
• Created adoptive communication plan and reviewed with representatives such as Program Managers, Budget Directors, Deputy Directors, Executive Directors, Capital Budget Administrators, CFO etc.,
• Conducted all scrum ceremonies such as sprint planning, daily standup, sprint review, backlog grooming, estimations, demo, and retrospective.
• Participated in sprint demo and UAT to observe any deviations from the requirements and provided my guidance as required and as appropriate.
• Conducted periodic demo to the division heads to capture any early feedback from them.

Environment: SharePoint, MS Office, MS Access, ASP.NET, ReactJS, Responsive Web forms.

Confidential, Hartford, CT

Scrum Master

Responsibilities:

• Worked with product owners for user-stories grooming for ‘situations’ such as - Claims, Coverage and Benefits, Find Care, Urgent Care, PHR, Prescriptions and Work-Ability.
• Reviewing user-stories and acceptance criteria with team, participation in UI/UX design reviews and helping team in estimation, scheduling, and sprint planning.
• Ensured the Epics and User-stories are appropriate in RTC tool, performing impact and/or gap analysis during any change and to advocate either to include in current sprint or move to as Change Request (CR).
• Participated in daily standup to ensure DEV and QA teams are in sync for sprint release.
• Groomed the product backlog on a weekly basis with the project teams and captured estimates (story-points) for user-stories.
• Defects review and analysis, take them for closure, drive daily business calls with business users.
• Participation in accessibility and usability testing and been a bridge between stakeholders till production.

Environment: TFS, SharePoint, MS Office, ClaimsXten, G-Suite, product analysis using KPI measurement, Kony Studio, Axure

Confidential

Scrum Master

Responsibilities:

• User-stories grooming, estimating, planning, scheduling, and execution of end-to-end functional capabilities for customer facing Retail Mobile application.
• The mobile application also has an admin version which includes Customer Care modules to support direct Confidential customers.
• Contribute to UI/UX review, peer unit testing, UAT till the product go-live.

Environment: JIRA, SharePoint, MS Office, Kony Studio, and Axure

Confidential

Scrum Master

Responsibilities:

• User-stories grooming, estimating, planning, scheduling, and execution of end-to-end functional capabilities for customer facing Retail Mobile application at Confidential
• Contribute to UI/UX review, peer unit testing, UAT till the product go-live.

Environment: JIRA, SharePoint, MS Office, Kony Studio, and Axure

Confidential

Scrum Master

Responsibilities:

• User-stories grooming, estimating, planning, scheduling, and implementation of end-to-end retail mobile banking application for Confidential.
• The functionalities designed, developed, and deployed were - Account Summary, Admin Console, Bill Payments, Credit Cards, Lead Management, Payments & Transfers, Registration & Login, Profiler, NLI, Offers, Reports, Segmentation, Service Requests, Settings, and Feedback.

Environment: JIRA, SharePoint, MS Office, Kony Studio, and Axure

Confidential

Business Analyst & Project Manager

Responsibilities:

• Requirements gathering, estimating, planning, scheduling, and implementation of Loyalty Program Mobile application for Confidential .
• Key features that were designed, developed, and deployed were - SSO, Homepage, Account Overview, Distinction, Transactions, Partners, Promotions, Partner Locator, Goals, Destination Miles, Utilities, e-Store, and Notifications.

Confidential

Business Analyst & Project Manager

Responsibilities:

• Requirements gathering, estimating, planning, scheduling, and implementation of Mobile Brokerage application for Confidential.
• The key functional features that were designed, developed, and deployed were - Single Sign On, Accounts & Account Holdings, Transaction History, Open Orders, Stock Order Entry, Watchlists, Online registration, Stop Loss orders, Good through Orders, Short selling, Options Trading, Mutual Fund Trading, Fixed Income Trading (Bonds, GICs, MM), Cross currency settlement, Symbol Search (MFs, GIC, Bonds, Options, Exchanges, Indices), Quotes and Research, Account Details, Alerts, Asset Allocation, Account Open, Regular Investment Plan, and IPOs.

Confidential

Business Analyst & Project Manager

Responsibilities:

• Requirements gathering, estimating, planning, scheduling, and implementation of Mobile Application for Confidential .
• Confidential was intended towards significantly expanding its client-base by reaching out to mobile users. Hawaiian is looking to provide additional value to its mobile users by allowing them to view itineraries, flight schedules, flight status and check in while on the move, creating an extremely easy to use mobile experience for their customers.
• The project was executed in two phases where second phase was to expand the functionality to both rich downloadable client applications as well as include other features such as booking, managing accounts, vacation packages and more.

Confidential

Business Analyst & Project Manager

Responsibilities:

• Requirements gathering, estimating, planning, scheduling, and implementation of CRM Mobile Application for Confidential .
• The project involved design and development of features such as - CRM Dashboard, Entities, Contacts, Opportunities, Accounts, Activities, Reports, and Notifications.
• The application was developed for both USA and UK customers with different UI/UX.

Confidential

Business Analyst & Project Manager

Responsibilities:

• Requirements gathering, estimating, planning, scheduling, and implementation of end-to-end global mobile application.
• The functionalities developed and deployed were - Account Details & Activities, Account Search, Account Summary, Transactions, “CitiPass”, DOE, Customer Communications, Multi-factor Authentication (MFA), Open Time Deposits, Payments & Transfers, Products & Services, Sneak Peak, Mobile Check Deposits, and Notifications.

Confidential

Business Analyst & Project Manager

Responsibilities:

• Capture requirements, estimating, planning, scheduling, and implementation of end-to-end functional capabilities for a customer facing Retail Mobile native application across a variety of smart mobile devices.

Confidential

Business Analyst & Project Manager

Responsibilities:

• Requirements gathering, estimating, planning, scheduling, and implementation of Confidential application for Confidential .

Confidential

Lead Business Analyst

Responsibilities:

• Collecting requirements from user community located at various geographies of the USA, validating, analyzing, and formulating them as specifications for development and QA teams.
• Documenting requirements, solution(s) and business rules in a ‘Conceptual Design’ document. Conceptualizing and presenting the proposed design/solution to Users, SMEs, and Technical Group for concurrence.
• Analyzed issues on Project Release and involved in Product Strategy and Design of Product/Application Roadmaps.
• Lead a team of Business Analysts, being responsible for their day-to-day deliverables and their career path.

Confidential

Business Systems Analyst

Responsibilities:

• Worked with the IT team to meet-up with para-legal practitioners to capture requirements from all the 29 divisions and initiated Request-for-Proposal (RFP) and Request-for-Tenders (RFT).
• Participated in evaluating the proposals for vendor selection.

Confidential, Boston

Business Systems Analyst

Responsibilities:

• Worked on “my.statestreet.com” project, which is a core investment management application (web) which includes features such as - Generic Report Center, Accounting, Report Builder, Online Documents, Securities Lending, Performance & Analytics, Private Edge, and Admin.
• Responsible for gathering and understanding requirements from customers, documenting specifications, and driving review sessions with stakeholders, obtaining sign-off, conducting walk-through to project teams and support the rollout of products/services till go-live.