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Sr. Project Manager Resume

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Mckinney, TX

SUMMARY:

  • Over 24+ years of exceptional record of success in the management of global technology programs and departments.
  • Expertise in system implementations, program management office (PMO) operations, project portfolio management, system integration, and service delivery.
  • Consistent history of refining team and corporate performance, streamlining workflows, driving profit growth, and optimizing quality.
  • Excel at driving IT transformation efforts, and mitigating risk.
  • Scrum Master Excellent problem solving, estimating, and solution delivery skills.
  • Multiyear of business consulting and transformation experience to execute corporate objectives into IT enabled Strategy, Consulting and Service offerings, Solution building, Products, Platforms and Services through strategic foresight, innovative ideas, speed and influential leadership.
  • Experienced professional in Global Project and Program management and leader with extensive experience in leading the PMO function for the Technology Organization with strategic vision, transformative skills thought leadership and successful engagements.
  • A highly skilled development executive and technologist with multi - year experience in end-to-end solutioning and delivery of products and services for Telco and non-Telco fortune 500 companies.
  • Strong relationship manager, and business leader; excel at team building and leading large and top-performing teams and managing complex vendor relationships.
  • Strong belief in empowering and team work through coaching and collaboration in achieving desired goals and success as per company guidelines.
  • Managed Confidential delivery services under BSS, OSS, OGS and managed services model
  • Contributed to a strong growth in project opportunities and increased win rates for Confidential
  • Contributed to Digital Transformation strategy resulting in strong growth for Confidential .
  • Achieved $1M in savings by enhancing 80% delivery efficiency in onshore/offshore model.
  • Consistently exceeded all project deliverable goals across multiple programs.
  • Created strategy for removing team challenges and enhanced productivity.
  • Enhanced efficiency by instituting the use of Scrum and Agile methodologies with exceptional improved delivery and higher customer satisfaction.
  • Coached, developed and led distributed teams of business executives and technical professionals with Agile roles, routines and responsibilities of Scrum/Kanban
  • Managed and mentored large groups in excess of 50

CORE COMPETENCIES:

Transformation

Business Transformation

Program Management

Global Program Management

Change Management

Vendor Management

Budget Administration

Cost Control

KPI Metrics Management

Technology Solution & Service Delivery

CRM ( Confidential, Siebel, SAPSalesforce)

Billing, Ordering, EPC, CPQ

Global Implementation

Service Deliver

BSS, OSS, OGS and Managed Services

SKILLS SUMMARY:

Project Management: Enterprise project and program management, Custom Software Development, Database Design (RDBMS), Systems Engineering, System Migrations/Integrations and Enterprise wide Implementations

IT Project Lifecycle: Requirements Analysis, ROI Analysis, Costing & Budgeting, Project Scheduling, Testing/QA/Rollout/Support

Value-Added Leadership: Cross-Functional Supervision, Team Building & Mentoring, Client Relations & Presentations, Business & IT Planning and Vendor Management

Project Management Tools: MS Project, MS Visio, MS Office, Clarity, TFS, Jira, Rally, Plainview PPM

Domain Knowledge: CRM ( Confidential, SAP CRM, Siebel, Salesforce), Billing, Orderinge-Commerce, MVNO, Field Service, Call Center, Omni Channel, EPCCPQ

Technical Skills: HTML5, BackboneJS, RequireJS, AngularJS/JQuery/React, Spring MVC, Java, Web Services, SOA, REST, SOAP, Micro Services, Python, Cloud Native applications, Devops, Adobe AEM and Sales Force

RDBMS: Oracle 12.x/11.x/9.x/8.x, MS SQL Server 2008/7.0/6.5

NO SQL: Mongo DB

Cloud Technologies: AWS, Hadoop, Apache Scala, DevOps, Sales Force

PROFESSIONAL EXPERIENCE:

Confidential, McKinney, TX

Sr. Project Manager

Responsibilities:

  • Engaged with high profile program within Confidential formerly Torchmark across functional business teams to unify business processes for their Policy Administration System.
  • Handling multiple technological platform challenges involving, salesforce, AWS, Interfaces, DWH, ETL, BI platform, and reporting.
  • Collaborated with business teams on solution discovery, benefit value analysis, and ROI documentation.
  • Involved in all aspects of project starting from scope, resources, budget, timeline, deployment, and communication.
  • Hands on experience in implementing salesforce at Confidential designed at routing leads and opportunities to qualified agents. Implemented Sales and Service cloud for pre and post policy administration for different groups
  • Scheduled management for offshore and on-site technical teams.
  • Collaborated closely with the product owner on backlog grooming to keep the backlog prioritized
  • Managed and tracked team’s progress including burn down, velocity and release forecasting
  • Monitored and managed dependencies on other teams and external projects ensuring issue resolution
  • Contributed to product roadmap, planning, scheduling and release management
  • Performed resource & cost estimation and onboarding team for a complex multi-year program involving several vendors.
  • Monitored risk / issues, scope / change control, proactively working on risk mitigation.
  • Identified and removed organization and team impediments

Confidential, Dallas, TX

Solutions Consultant/Project Manager

Responsibilities:

  • Directed program life cycles, service management and delivery, change management, RFP and SOW negotiations, opportunity identification, business development, relationship management, and innovation.
  • Developed value propositions, defined project scope, prepared budgets and schedules, and created roadmaps.
  • Worked with client business executives to build ROI and feasibility case studies.
  • Coordinated multiple delivery teams and coached/mentored/evaluated personnel.
  • Led critical CRM-related implementations and improvements to meet business needs, and performed vital solution delivery.
  • Improved efficiency by implementing standard solutions and avoiding custom functionalities.
  • Led and delivered numerous greenfield and custom implementation, upgrades and migrations for CRM, Billing, Order Management, Offer Management and e-commerce for Telco and non-Telco enterprise customers
  • Managed CRM tool, merging and transitioning from classic CRM to smart client CRM.
  • Monitored risk / issues, scope / change control, proactively working on risk mitigation.
  • Hands on experience in OMNI Channel and Digital technologies (UXF framework), developed by Confidential
  • Hands on expertise in BSS and OGS and MVNO implementations
  • Experience with leading Scrum Teams and Agile ceremonies like sprint planning, sprint grooming, daily stand ups, sprint demo and sprint retrospective in a SAFe Agile environment
  • Performed resource & cost estimation and onboarding team for a complex multi-year program involving several vendors.
  • Monitored risk / issues, scope / change control, proactively working on risk mitigation

Confidential, Dallas, TX

Project Manager (Consultant)

Responsibilities:

  • Implemented and managed stringent change controls process and plans to meet planned cost and schedule targets.
  • Improved product quality by implementing formal Business and Technical Requirements Analysis process and change management process formalization, reducing defects 28%.
  • Identified and managed issues and risk for projects, providing assistance to teams with risk mitigation.
  • Lead cross functional team of varying skill sets and Identified resource requirements, preparing SOW and process for PO to get resource on boarded
  • Managed the development process to a successful delivery

Confidential

Project Manager (Consultant)

Responsibilities:

  • Responsible for project initiation, planning, execution and close-out
  • Reviewed efforts of multiple teams, conducting weekly project status meetings and reporting into leadership team
  • Gathered and maintained project updates to track and keep project on schedule.
  • Performed business analysis, gathering requirements for development and translated them into functional and technical design documents.

Confidential, Dallas, TX

Lead Consultant

Responsibilities:

  • Gathered requirements for the development of the Clarify CRM system from different business group owners and translated the requirements into functional and technical documents.
  • Responsible for developing the interface program to send real time data from the Clarify CRM system to the Oracle Financials system.
  • Used Java to develop and modify JSP pages to meet the business requirements.

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