SUMMARY:

An amiable and responsible individual with extensive experience in the IT industry and an excellent understanding of life cycle processes as they relate to IT infrastructures, software, and business operations. Effective in evaluating, planning and utilizing available resources in a manner that leads to timely and cost effective solutions for stakeholders, and meeting business requirements. Capable of intensive focus on issues until a satisfactory solution is determined and applied. Excellent leadership (on, near, and off shore), communication, and relationship management skills.

TECHNICAL SKILLS:

Unix (System Admin., shell scripting)

Java (Applet, Servlet, J2EE)

IBM (WebSphere MQ)

Lotus Notes

C/C++, Javascript, ASM

XML

UML/RUP

MSSQL/NonSQL (Mongodb, Lotus Notes)

WEB (HTML/5, CSS, JSON, AJAX)

Nodejs

MS Technologies (Office Suite, MS Project, Visual Basic, .NET, ASP)

CORE COMPETENCIES:

BA/Scrum Master/Project Management

Business & IT Systems Analysis

QA/SQA

SW Dev Team Lead

Audit & Compliance

System (employees & customers)

Testing (Unit, System, UAT)

Customer/Vendor Relationship Management

Technical & End User Documentation

Risk Management

Customer & Sales Support

Enterprise System Deployments & Retirements

Process Development/Improvement

Change & Configuration Management

SOFT SKILLS:

Self Starter

Versatile & Dynamic

Excellent situational awareness and sensitivity

Wide range of experiences to pull from

English, Spanish, Dutch

Creative, out of the box thinker (when appropriate)

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Project Manager, Agile Coach

Responsibilities:

• Developed and delivered Lean, Scrum, SAFe Agile to all Divisions at Confidential
• Developed prototype SAFe Portfolio Management system and processes (RACI) and reporting (KPI’s) based on Jira suite of applications
• Implemented Lean (continuous improvement) and XP (pair programing, JIT) practice’s (as needed) to at risk in - flight SW development projects.
• Consulted with Leadership on all aspects of the Agile SDLC process (including leveraging Cloud best practices) to modernize portfolio and SW development (DevOps) practices.

Confidential, San Antonio, TX

BA/Scrum Master/Project Manager, COE

Responsibilities:

• Played various roles as Team member for the VW IT Center of Excellence.
• Agile/Scrum, BA Coach
• SM for a successful Pilot of VW Agile Scrum/Cloud development project. Applied Lean and Extreme Programming methodologies (JIT, RAD) to deliver project on time and under budget.
• PM for development and roll out of the Enterprise Architecture Review Board.
• Developed processes, procedures and to formalize governance (SDLC) around IT Architecture, Data/Analytics, IT Security, and IT Operations.

Confidential, San Antonio, TX

Agile/SAFe (Scaled Agile Framework) Business Analyst

Responsibilities:

• Participated in Scrum ceremonies (standups, pointing, iteration demos, retrospectives)
• Facilitated requirements gathering sessions using standard tools (observation, white boarding, context, sequence, as is/to be diagrams) and techniques (listen, ask, drive to consensus) to ensure requirement elicitation and documentation
• Successfully completed the transfer of Bank Mortgage Servicing to a new servicing vendor.

Confidential, San Antonio, TX

Business Manager/APO

Responsibilities:

• Led Business (Business SME’s, Legal, Compliance, Change Management) and Technical Teams (Developers, Testers, System Integrators) to develop Business and System Requirements. Agile Teams executed in 3 week iterations.
• Executed projects in Waterfall and Agile methodologies depending on project risks and deliverables
• Participated in Scrum events (standups, pointing, iteration demos, retrospectives)
• Facilitated requirements gathering sessions using standard tools (observation, white boarding, context, sequence, as is/to be diagrams) and techniques (listen, ask, drive to consensus) to ensure requirement elicitation
• Participated in project deployment roll out/roll back processes
• Developed and executed Business project plans (schedules, releases, resources, ) ensuring all Business Functional and Governance Teams met organizational and project milestones and objectives
• Developed understanding of the Banking industries infrastructures, systems, and controls necessary for day to day and project life cycle operations.
• Delivered automation of Adverse Action Notifications for Consumer Loans.

Confidential

Business/Systems Analyst

Responsibilities:

• Provided consulting and project management services for startups and small businesses.
• Executed using Agile principals (stakeholder collaboration, adaptation) & methodologies (Lean, Kanban, Scrum) to elicit, document, and test stake holder vision for new products and services
• Performed market and technology analysis to determine feasibility, scope, risk and potential ROI
• Provided and coaching related to business best practice, sales/marketing techniques, and presentation skills which empowered stakeholders with knowledge and confidence
• Participated in Start Up Boot Camps, Incubation/Pitch events and Hackathons
• Developed understanding of the European Union’s Open/Big Data eco systems and current mobile and web technology stacks.

Confidential, Charlotte, NC

Business/Systems Analyst

Responsibilities:

• Participated with PMO in the establishment of the BA group which resulted in the development of BA processes and best practices that were then applied throughout the Enterprise
• BA in Greenfield, process improvement, and systems retirement projects which resulted in projects being completed and implemented on schedule and on budget
• Executed projects using iterative Waterfall techniques (RAD, JAD, JIT) which resulted in project efficiencies related to resource loading, scheduling, and budget constraints
• Produced project documentation and provided leadership related to project goals (ROI, NPV, RFQ’s, gap analysis, business case, vendor management) which resulted in clear project charters and high performing cross functional project teams
• Facilitated requirements gathering meetings which resulted in UML diagrams, process models (as is/to be), use cases, functional/technical requirements, and acceptance test documentation
• Worked with Corporate Governance Teams to ensure projects where meeting Federal, State, and Industry Regulatory compliance requirements
• Worked with Enterprise Teams and Vendors to ensure technology and best practice standards (ITIL) where incorporated into project charters and executed as part of project deliverables
• Developed processes and SLA’s with Enterprise teams which resulted in 24/7 customer service and support for application and infrastructure issues
• Team developed financial and risk models to support Trading Desk operations in Latin America which allowed Traders to develop portfolio and market position strategies
• Team developed extensive knowledge around Financial Risk Management principles and practices.

Analyst/Sr. Application Developer

Confidential

Responsibilities:

• Team prototyped Middleware components based on the J2EE (JMS, JDBC, JNDI, etc) and Enterprise architectures which resulted in performance, risk, and ROI data to be developed
• Developed extensive knowledge around Middleware architectures and best practices.

Analyst /Sr. Application Developer

ConfidentialT

Responsibilities:

• Team built intranet based workflow applications which fulfilled corporate vision to move from client server based applications to WEB based applications
• Provided business analysis, application consulting, and technical leadership to Enterprise customers which facilitated stakeholder and business operations move to a WEB based infrastructure
• Provided on-site end user to ensure staff was trained in WEB based development and workflow tools
• Developed protocols and processes to maintain and improve operational efficiencies as the Enterprise moved to WEB based technologies.

Systems Analyst/Sr. Lotus Notes Application Developer

Confidential

Responsibilities:

• Developed and supported Enterprise workflow applications which resulted in process improvements and operations cost saving
• Developed and provided end user and developer curriculum for Confidential North America, which established standards and best practices across the Enterprise
• Established SDLC processes and coding standards which resulted in cost reductions related to coding defects/rework and infrastructure performance issues.