OBJECTIVE:

Highly experienced, PMP and CSM certified Senior Program/Project Manager seeking a challenging position that effectively utilizes my experience and expertise in software application development, process improvement and project management to drive highly complex and multimillion - dollar cross-functional initiatives.

SUMMARY:

• Over 15+ years of experience in PMO and PPM of considerable and complex programs/projects spanning across organizational functions
• Full project management lifecycle expertise utilizing PMI, SDLC methodology (Scrum, Agile, waterfall) coupled with experience in business case development, strategy definition, financial management, vendor relations, negotiation, and risk mitigation
• Extensive experience working in Healthcare, Pharma and Bio Science industry with Clinical Data Management Systems integration (including CRO systems)
• Extensive experience in forecasting, budgeting, costing, financial metrics, ROI, financial feasibility study
• Have experience in mergers, acquisition and systems integration, end to end program level
• Experienced in handling Quality projects for life science companies with high priority on quality and standards including good documentation practices
• Cross functional team development and management with focus on team relations and expectation/priority management in highly complex matrix environment
• Have managed large commercial projects with analytical reports requirement pertaining to tracking and trending of manufacturing devices, R&D, Quality products
• Managed teams onsite, offsite and offshore across the globe computing in cloud technologies
• Has experience in complex data migration projects involving multiple countries and cross functional teams across the globe in regulated GxP environment related to medical devices, clinical trials, R&D, supply chain, CRM
• Authored business cases, RFI, RFP, SOW documents
• Communication plan development and delivery with the ability to cater to different organizational levels and communication styles
• Change management strategy development and execution utilizing comprehension of influencing factors on human behavior
• Thorough project documentation development and management
• Proven success in process improvement/redesign to improve performance and efficiency
• Software application and business process training development and implementation
• Ability to assimilate new environments and technologies rapidly

TECHNICAL EXPERTISE:

Project Management: MS Project, Microsoft Office (PowerPoint, Excel, Visio, and Word), UML (Unified Modeling Language), BPM (Business Project Management), MS Visio, SDLC, RUP (Rational Unified Process), AGILE, JAD/RAD, SAD (Structure Analysis and Design), Rational Clear Case, Clear Quest, Clarity, Documentum, SCRUM, Dashboard.

Process Improvement: ISO Standards, Total Quality Management (TQM), Data warehouse (OLTP), Teradata, Business Intelligence, ERPs (Supply Chain- SCM/Inventory Management/Logistics), Customer Relationship management-CRM using Seibel.

ERP: SAP, Ariba, Peoplesoft

Languages/Web Tools: C, C++, Visual Basic, ASP, .net, LISP, PERL, J2EE Development (JSP, Servlets, EJB, JNDI, Web Services) and Web Development (XML, HTML, DHTML, PHP, ASP, .NET, CSS, AJAX, VB Script, Java Script, RUBY, PHP, TCL/TK), ITSM

Databases & OS: Oracle, Teradata, Sybase, MS-Access, My SQL, FoxPro, WindowsUNIX, LINUX, MS DOSSQL, table design (PL/SQL, DB2, MSSQL Server, ER Studio)

Tools: MS-Project, Visio, Toad, VSS, CVS, Eclipse3.0, PVCS tracker, Informatica, Business Objects, Jira, Sharepoint, Salesforce, CA Clarity PPM, HP PPM

EXPERIENCE:

Confidential, Alameda, CA

Sr. Program/ Project Manager

Responsibilities:

• Point of contact for different stakeholders including C-level and managing cross functional teams across the globe in different time zones aligning to program goals
• Managing projects and programs through inception, planning, development, execution, deployment and support for drug development initiatives
• Managed technical project teams and business teams with seamless effective communication across cross functional matrix environments
• Analyze financial feasibility and forecast the spend on monthly basis in line with annual budget. Track capital versus expenditure to meet governance needs of the department
• Forecast detailed project cost, set baseline of projects, monitor and track actual spend
• Worked with delivery leads, business functional leads forecasting demand models and putting project development teams together
• Worked with multiple CROs in getting clinical trials data integrating into Clinical Data Management systems
• Set team goals aligning to organization and program strategic goals, drive decision making to achieve set objectives. Lead teams by guiding, facilitating and directing to meet their goals
• Managed interdependencies among systems between different projects, tracked project progress focusing on critical path
• 21 CFR Part 11 requirements are well documented, validated in quality systems and managed in Mfiles
• Managed program Implementation and upgrade of Salesforce CRM, Veeva Vault content management System
• BI, Cognos, SF analytical tools were used for reporting purpose
• Responsible for weekly, quarterly and ad hoc project status report to higher management. Responsible to get the gate approval before advancing to next phase of the project
• Managed multiple vendors and collaborated with cross functional teams (technical, techno functional, SMEs, end users) effectively
• Operating in FDA regulated environment with strict Quality validation deliverables.
• Resolve issues/risks involving appropriate stakeholder participation.
• Documented program/project artifacts such as charter, EWO, PO, MoU, Project Plan, Risks/Issues log, change document, program/project financial documents, feasibility analysis and others.
• Part of change control board for all the Discovery programs

Environment: Cognos, Informatica Analytics, Tableau, Oracle, SQL, .net, Azure, Jira, PowerSteering, Agile, M-Files, MS Project, Clarity PPM, Ariba, MDM, eCDP, CMC, CTMS, eTMF, eDOCS, Discovery, Luna, EDC, Apttus, Veeva Vault, eLMS, OKTA, PING, MasterControl, Fuse+, DocuBridge, STARLIMS etc.

Confidential, Raleigh, NC

Sr. Program/Project Manager

Responsibilities:

• Management of multi-million dollars ($16M) programs having different stakeholders using Agile and waterfall methodologies in highly regulated GxP environment
• Represented the programs on Governor’s budget to get State of NC legislative approval
• Did financial feasibility analysis, budget forecast, breakeven point, ROI, cost benefit analysis
• Worked with finance department for funds allocation, appropriation, grants. Monitored capital versus expenditure
• Estimate operational cost for 5 years
• With the help of end users, did business processes re-engineering to suit the business need
• Demonstrated the collaborative work between DHHS department, DHSR division, IT state staff and third-party vendor in achieving project goals with contractual obligations
• Managed multiple technical and business cross functional teams
• Projects involved multiple DBs data conversions from legacy to new systems
• Risk and Issue management, Communications and Stakeholder management
• Responsible for project Charter, project plan, procurement plan, WBS, Schedule, Risk management, communication plan, change, cost and Quality management
• Responsible for timely deliverables of project and program objectives
• Responsible for security management plan in compliance with state and fed government policies
• Served on ESC and ITGB governance board for the respective program/projects
• Trained, supported and transitioned end users from legacy system to new system
• Develop and exercise change control with respect to scope, time and money
• Successfully managed application development projects from inception to deployment

Environment: Tools & Technology: Jira, Sharepoint, Touchdown, .Salesforce, net framework, Azure, ASP, C#, MFF/LTI, Oracle, SQL server, Informatica, Java, RulePoint, HP QC, MS Project, MS Visio, Java Script, J2EE, Business Object Analytics

Confidential, RTP, NC

Sr. Program/Proj ect Manager

Responsibilities:

• Management of multiple programs ($12M per year) having different stakeholders using Agile methodology in highly regulated GxP environment
• Responsible for timelines and deliverables that match project objectives
• Recommend course of action regarding project issues/concerns, implement mitigation plans, then escalate risks and issues to senior IT management as necessary
• Work with financial and governance stakeholders to ensure that the project remains within financial and regulatory guidelines for clinical trials, lab and quality projects
• Forecasted Quarterly budget, itemized cost, tracked actuals, managed deviation with appropriate change management
• Developed business case including financial roadmap
• Managing large data conversion projects, extraction, transform and load (ETL) using Informatica tool, getting various analytics reports through UE/UI Infosario in data warehousing
• Collaborate with project team across the global in cloud computing to ensure timely delivery and quality of all project deliverables
• Develop and exercise scope change control
• Perform project closeout, including Lessons Learned activity

Environment: Tools & Technology: Jira, SAP Finance, Sharepoint, HP PPM, .net framework, Azure, Oracle, Informatica, Infosario Analytics, Tableau, Java, RulePoint, TopTeam, Elvis, HP QC, MS Project, MS Visio, MDM, SDH, Rave, MDM, CTMS, TMDH, QLIMS, QRPM, Clarity PPM

Confidential, RTP, NC

Sr. Project Manager, PMO

Responsibilities:

• Managed the projects right from the project charter till deployment with scope, time, cost, quality and other resource constraints
• Made sure these validation projects met the appropriate governance requirements in highly regulated FDA GxP environment and aligned with Confidential policies in consideration with detection, assessment, understanding and prevention of adverse effects or any other drug-related problem (Pharmacovigilance)
• Forecasted project cost, tracked actuals, reported financial metrics on weekly basis
• Single point of contact for various teams in matrix environment including development team, business groups, management team, SMEs, customer, third party vendors across the globe in onsite offshore model working in cloud environment for R&D programs
• 21 CFR Part 11 requirements are documented, validated and managed
• Outlined the communication plan for entire project. Arranged workshops, Business meetings and Impact analysis
• Managed implementation of SaaS applications like Google apps and Salesforce
• Effectively managed conflict management, change management and risk management
• Perform project management activities including the development of project plans, overseeing the progress of SDLC lifecycle activities for product
• Act as a change agent to identify/design/implement key processes improvements to facilitate program success. Implement metrics collection processes to measure key processes. Communicate metrics to key stakeholders.
• Participated in solution analysis, design, execution, testing and implementation (SDLC)

Environment: Tools & Technology: ASP.NET Framework 3.5, IIS, Azure, Ariba, OmniRIM, SSO (siteminder), LDAP, C#, T-SQL, Oracle, SQL server, Q&A, Web Services, JavaScript, udeploy, Salesforce, SAP, Remedy, Clarity, Informatica, Business Objects, Peoplesoft, Sharepoint 2013 etc

Confidential, Fort Bragg, NC

Project Manager

Responsibilities:

• Worked in United States Special Operations division, managing team effectively to address the concerns of the portal from different teams and units
• Point of contact for various stakeholders like technical team, business team, end users and management
• Managed Integration effort across the teadams, process and tools
• Initiated and managed the process improvement

Confidential, Jersey City, NJ

Project Manager

Responsibilities:

• Managed the eCommerce Datawarehouse project supporting huge commercial transactions involving Teradata RDBMS with informatica ETL tool
• Acted as key point of contact with legal, technology, operations, marketing, and sales teams for audits, updates to client facing agreements, improvements to operational flow and distribution of documents
• Managed steering committee meetings with senior executives with topics that included new product evaluations, design, requirements, scope and timelines, new funds to portfolios, executions, operational issues
• Led the integration of a significant strategic business partnership Morningstar that included business and technology components
• Monitored competitive environment to support decisions on product features and strategy

Confidential, New York, NY

Senior Media Project Manager

Responsibilities:

• Managed eCommerce projects and initiatives from initial scope definition through implementation, including the conceptualization, design, and deployment.
• Responsible for establishing and maintaining project communication including milestones, deliverables and success criteria.
• Responsible for project financials, risk management, stakeholder analysis and communication plan
• Managed resources effectively including project team within the project constraints
• Drove multi-departmental effort--editorial, information architecture, design, development, operations--to achieve project goals.

Confidential, New York, NY

Project Manager

Responsibilities:

• Assume overall and personal accountability for successful execution of the project, drive the project from the front (customer facing) to deliver quality solution within timeline
• Manage Project Stakeholder Relationship, identifying and prioritizing their needs, issues, requirements
• Facilitate and participate in devising project planning, effort estimations and schedule preparations for the Project / Release.
• Monitor and manage project financials
• Participate in the Resource Management process, working very closely with the customer managers and the PMO, make resource forecast and preparing staffing plans based on the effort estimates, acquire and allocate resources while ensuring profitability, prepare application wise capability maps for resource skill mapping and training requirements, implement cross-training, manage onsite - offshore ratio
• Prepare Communication Plan. Participate / conduct status meetings with the customer and the respective project teams. Facilitate Program level Project Dashboards and prepare daily / weekly status reports, Make project presentations to senior management, prepare enterprise level “red - yellow - green status” heat maps with corrective action plans for application and release wise status
• Facilitate and participate in knowledge management, leverage knowledge repository using the tools and processes within Citadel. Organize Knowledge Sharing sessions, for team’s personality development and knowledge building, widespread project learning and best practices.
• Identify strategies for risk mitigation, crisis management, participate in defining escalation paths and communicate them to all the stakeholders
• Resolve conflicts and make timely decisions, motivate the team and maintain high morale, develop a cohesive work force to achieve the objectives of project

Environment: ASP.NET Framework 3.5, Microsoft Visual Studio 2008, C#, T-SQL, AJAX, Web Services, ADO.NET, JavaScript, CSS, SQL Server and Sybase.

Confidential, Long Island, NY

Project Manager

Responsibilities:

• Implemented a centralized BMO Function & Staffing model supporting GA
• Established a process that created a clear accountability for making tactical and strategic change within the GA BMO
• Conducted detailed GAP analysis, integration and alignment of the existing SDLC process followed by International division with the model prescribed by GA. This included tollgates of License to Plan, License to Build and License to Operate.
• Actively involved in the managing transition of the BMO Functions to Confidential ’s BPO in Noida, India. This included resource allocation, training plan, training material and conducting training.
• Created Charter, Process Flow diagrams, Standard Operating Procedure (SOP), Training Schedules, Risk Assessment and other related documents to support the Transition of BMO Function
• Coordinated, scheduled and conducted Deep Dive sessions in order to document existing processes followed by each of the 4 LOBs within GA. Conducted extensive GAP analysis between the processes and recommended one standard process for GA