SUMMARY:

A big - picture, strategic thinker who can take a deep-dive, drive initiatives and think outside the box when analyzing critical issues. Produced well-balanced, scalable, and executable plans to attain business objectives, advance technical capability, optimize process, generate revenue, and vigorously pursue operational excellence. Hand-on and action-driven with high level of focus, consistency, sense of urgency, problem solving, emotional intelligence and leadership skills to maximize strategic results and minimize business risks.

CORE COMPETENCIES:

Agile Adoption and Transformation Business Analysis and Servant Leadership Strategic Alignment and Global Resourcing

DevOps and Digital Transformation Project and Program Success Metrics Negotiation and Achieving Consensus

Product and Feature Roadmaps Process Improvement and Optimization Prioritization and Managing Expectations

Strategic and Deployment Planning Risks, Vendor Management and SOW ITIL, Six Sigma, Lean, CI/CD and DevOps

Technology Integration and application Building Trust and Solidifying Relationship QA and Continuous Improvement

PMO Functions and Establishment Learning Org and Voice of the Customer Training and Knowledge Management

PROFESSIONAL EXPERIENCE:

Confidential, Huntington Beach, CA

Senior Agile Project/Program Manager

Responsibilities:

• Created Engagement Process, Statement of Work (SOW), Product Roadmaps, Feature-Driven Project Plan and Program SDLC to win a multi-million-dollar contract with a major retail Marketing company for creating the Retail Suite of Tools product.
• Engaged multiple Agile frameworks including Scrum, Kanban, Test-Driven Development (TDD) and Pair Programming (XP) to deliver the end-to-end solutions covering Web backend, database, middle layer, and Mobile frontend.
• Deployed Earned Values and Project Success Metrics to detect early warnings, swiftly remove roadblocks, mitigate velocity variance, eliminate escaped defects, and boost team performance. Most importantly, exceed client’s expectations with top-notch quality and speed. Integrated SonarQube as part of SDLC to improve code quality and security.
• Adopted best practices on managing Customer Satisfaction, Scope, Budget, Schedule, Quality, Change, and DevOps (Jira & Azure).
• Established business focused PMO as a “Help Center” to collaborate priorities, remove impediments, and build trust & morale.
• Implemented Metrics, KPIs, Cost-Benefit Analysis and Earned Values to measure portfolio health and improve performance.
• Created wireframes (using Balsamiq) to solidify requirements and worked closely with assigned UI/UX resources (using Adobe XD) to design robust, easy-to-navigate UI and UX experiences that are crucial to software and other products.

Confidential, Irvine, CA

Senior Manager, Project Management

Responsibilities:

• Facilitated discussion with Product, Marketing, Sales, Corporate Development and Engineering teams to prioritize and build a roadmap (MVP and GA) for developing the next generation encryption products - XOTIC-512, XFA Mail Plug-in (desktop and mobile), ZIPcrypt (desktop and mobile) and WWW.SCIFCOM.COM. XOTIC-512 is a stronger encryption product than existing AES-256 that was adopted by the U.S. Government.
• Engaged AWS Satellites to support the key exchanges, GUID, one-time pad, Sharding, Blockchain, and double blind for encryption/decryption processes.
• Established 5-year revenue forecasts and discussed ROIs with potential investors.
• Led local and Mexico Teams to complete SDLC and deliver the products on time and within budget.
• Used Jira, Confluence, Power BI, TestRail, Postman, LOE (ABP and HP) and Slack to assist Kanban teams.

Confidential, Costa Mesa, CA

Program Manager

Responsibilities:

• Facilitated discussion with internal stakeholders and Accenture (integrator) to create a roadmap (MVP and GA) for the assigned projects - Pega Integration.
• Used Jira and Confluence to assist Scrum teams.
• Created Master Project Plan and facilitated discussions with business, product, and program teams to identify dependencies and risks.
• Defined, executed, and tracked action plans to resolve dependencies, mitigation risks and minimize program impacts.
• Worked with IT Enterprise Architect and Infosec to review SSO, IAM and additional AD attributes to support Pega.

Confidential, Lake Forest, CA

Senior Security Project/Program Manager, Scrum Master

Responsibilities:

• Implemented Okta SSO, and Microsoft BitLocker as an enterprise solution to support whole disk encryption.
• Worked with Protiviti (vendor) to conduct a security assessment on Office 365 and SharePoint.
• Determined remediation plan based on findings, recommendations, risks, and business priorities.
• Worked with MobileIron and Citrix (vendors) to improve enterprise Mobile Device Management (MDM) capability.
• Conducted POV with Agari and Inky (Email Security vendor) and rendered contract with Agari.
• The goal is to implement selected commercial software as a supplement of Office 365 Advance Threat Protection (ATP) to further mitigate the risk of email attacks. Rendered one-year contract to Agari after POV.
• Consolidated and migrated service provider on Web Filtering and Security to Netskope (vendor), seamlessly replaced proxies by VPN Tunnels and enabled DevSecOps model to flawlessly integrate existing policies with new vendor.
• Worked with HR, IT, Finance, and security vendor to conduct an assessment on IAM. Based on findings and prioritized recommendations, new projects/programs will be added to 2019 Objectives and Roadmap to ensure operational effectiveness and compliance of Segregation of Duties (SOD).
• Established ServiceNow CMDB, automated workflow and built a roadmap to engage ServiceNow platform as an enterprise IT Service Management (ITSM) and possibly HR Service tool.
• Collaborated with Business Units, Infrastructure, Network, IT Development, Production Support, Operations, and Security teams to come up with Enterprise Cloud Strategy.

Confidential, Long Beach, CA

Senior Project/Program Manager, Scrum Master

Responsibilities:

• Led junior Project managers for large enterprise projects to deliver compliance projects, adopt Salesforce SFMC email platform, enhance CRM, manage big data, and integrate HIPAA CARC/RARC messages.
• Deployed and integrated ServiceNow ITSM (IT Services), Salesforce ERP (Member Portal), Microsoft Dynamics CRM (Call Center) Jira, Confluence and Microsoft SharePoint tools to support day-to-day operations at Confidential .
• Implemented Salesforce Marketing Cloud tool (SFMC), with enterprise email applications. Operationalized ET as the SFMC project integrated member demographic data into an Enterprise Repository (IBM MDM) and saved 1.3MM+ per annum on expenses related to enterprise email campaigns retaining existing customers.
• Integrated CARC/RARC in Explanation of Payment (EOP) and Provider Portal messaging. Reduced Contact Center call volume and improved Customer Satisfaction by 21%.
• Managed at any given time five (5) to eight (8) projects, ranging from large to small in scope. Projects included infrastructure, compliance (CA, FL, TX and WA States), QXNT upgrade, member data and medical claims (EDI 834 and 837), portal, solutions engineering, application development, security, finance, HR, Call Centers, working with cross discipline teams.
• Worked with Data Security Team to implement Symantec VIP (two-factor authentication) and CAPTCHA to enhance IAM.

Confidential, Costa Mesa, CA

Senior Agile Project Manager, Scrum Master, Agile Coach

Responsibilities:

• Concurrently managed multiple infrastructure and application projects with budgets ranged from $100k up to $3.5 million.
• Coordinated and created Development, QA, UAT, Staging, Training and Production environments. Allowing for simultaneous testing/QA of multiple applications to reduce time-to-market by 40%.
• Communicated with the executive team on an ad hoc and weekly basis to program health, success metrics, risks and KPIs.
• Worked with Change Management team to prioritize trivial and major releases scheduled for production roll-out.
• Responsible for providing leadership and guidance to support Agile Adoption/Transformation Program (XP, Scrum, Kanban, Lean Agile, DevOps, SAFe), and deliver consumer products with strong branding and business values.
• Assumed the responsibilities of Agile Project Manager/Scrum Master for Engineering Team (APIs-Desktop and Mobile), and Business Intelligence Team. Rally is used as the “System of Truth” (an Agile Tool)
• Worked closely with clients and stakeholders to prioritize product roadmap, conduct story mapping, Definition of Ready (DoR), define Definition of Done (DoD), and host release planning.
• Coached Product Owner and Agile Team Members to effectively adopt Agile Process and Values, demonstrated by a 20% increase in productivity within the first 3 months of Agile adoption.

Confidential, Agoura Hills, CA

Senior Project Manager, Scrum Master, Agile Coach

Responsibilities:

• Concurrently delivered multiple large-size projects with high complexity, sponsored by Loan Servicing by Others (LSBO), Portfolio Services Group (PSG), and Loan Product Services & Reporting.
• Drove launch readiness. Held overall responsibility to ensure project success in a highly virtualized environment. Connected to cross-functional & distributed teams as a servant leader.
• Worked with Line of Business (LOB) and product owner to create product vision and roadmap.
• Integrated existing and new systems with Pega (a PBM tool) and Salesforce (a CRM tool).
• Provided Scrum-based Agile training, at the program level, to PMO and senior management team on portfolio, Feature-Driven Delivery, and release planning using SAFe principles (ARTs). Used Rally as the Agile tool to assist Scrum and Kanban teams.
• Serving as a servant leader, coached new Agile teams (project level) in their transformation journey, from Discovery, Agile Bootcamp, backlog buildout, release planning through deployment.
• Collaborated with the transformation of practicing less command-and-control leadership models with the management team. Facilitated Scrum of Scrums to align teams, remove impediments and enable teams to work through dependencies.

Confidential

Senior Manager - PMO, Product Owner

Responsibilities:

• Established and globalized PMO to rapidly acquire knowledge of local and regional marketplace, harness cultural diversity strengths, leverage resource allocation, manage risks and drive initiatives to execute enterprise strategy.
• Performed predictive data analytics. Delivered EDI 5010 conversion and ICD-10 Conversion programs and submitted HEDIS reports to NCQA to fully comply with requirements as a Federal contractor.
• Established off-shore Development Center in Manila, Philippines, and recruited the Solution Engineering Team. Deployed Global Resourcing Model to support enterprise resource needs.
• Served as a committee member to create President’s Ring, as the Leadership Development program.
• Managed Project Portfolios to comply with federal mandates, attain business objectives, shorten revenue cycle, strengthen technical capabilities, and improve customer satisfaction.
• Hosted Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis on an annual and as-needed basis.
• Performed Technology and Business Linkage Planning to ensure the right tools are purchased or developed to support day-to-day business needs for both Health Care Delivery and Health Plan. Some selected tools included HRIS, Salesforce, Facets, VMware, HealthTrio Connect (Member Portal), TC3 Engine (Fraud Detection), Citrix VDI and NextGen EMR.
• Held Profit-and-Loss (P&L) responsibility for core enterprise projects. Acquired in-depth knowledge of local and regional marketplace, developed detailed plans to account for cultural differences and ensured flawless engagement.
• Upgraded Facets to the current version and brought the hosting in hours to save $1.1MM operational costs.
• Led strategic projects, using Salesforce as the primary tool, to streamline and automate lead-to-quote and quote-to-cash cycles, and to integrate with Facets (an adjudication tool).
• Led large Medical Fraud Prevention and Detection Program (HIPAA) and saved $3+ MM per annum.
• Coached the self-organized and cross-functional teams to design and deliver table-driven applications to handle claims and fulfill legal requirements (HIPAA). Managed and assisted Deloitte to conduct annual IT Audit.
• Implemented Two-Factor Authentication as part of the enterprise IAM enhancement initiative.
• Deployed Avaya as the IVR tool to achieve the zero-dropped-call objective and increased positive member experience.
• Partnered with HealthTrio to build a new portal, myTakeCare, to enhance the positive member experience.
• Developed and launched the first non-insurance product, Primary Confidential, in the region.

Confidential, Salem, OR

Senior IT Advisor, Program Manager

Responsibilities:

• Created SOW for vendors, consulted strategic directions and determined roadmaps for IT services.

Confidential, Portland, OR

Program Manager, Scrum Master

Responsibilities:

• Delivered Web-based Identity Protection Services, Data Analytics, ECM, EDMS, and Billing Integration.

Confidential, Portland, OR

Systems Manager

Responsibilities:

• Led the IT team to support Enterprise Call Center (Aspen CRM and .net Applications).
• Deployed Interactive Voice Response (IVR) to reduce 10+% of overall call time for each incoming call.
• Deployed Single sign-on (SSO) as part of the strategic IAM initiative.
• Upgraded Facets to the latest version to increase efficiency.
• Adopted and practiced RUP (Rational Unified Process) to integrate all four (4) health plans in the US Northwest region into a single plan, using Facets as the primary adjudication tool.
• Adopted and practiced RAPID development (Agile) to build a new web-based member portal, Regence, to foster positive member experience and to optimize operations.

Confidential, St. Louis, MO

Senior Software Engineer, Global Delivery Manager, Program Manager

Responsibilities:

• Responsible for seamlessly and flawlessly migrating technical platform and core systems and deploying systems enhancements to seven (7) global markets based on pre-determined intervals.
• Conducted performance fine-tuning and benchmark (UNIX) to assure 99.999% uptime.
• To significantly improve TPS rate, designed and implemented one of the initiatives to reduce I/O latency by using “Real Time Processing, Batch Commit” model.
• Adopted Extreme Programming (XP) to migrate enterprise technical platform from IBM to NCR in 90 days. Migrated Stand-in Authorization Systems from CICS to Java platform.
• Designed and developed table-driven, rule-based decision systems (rule engine) to evaluate risks and authorize credit transactions (payment processing).
• Served as Subject Matter Expert (SME) in Credit Authorization, Reversals, Automated File Action, Daily Reconciliation, Network Management, Automated Security Key Exchange, Key Fob (IAM) and PIN Encryption.
• Developed Regional Service Center (RSC) in Toronto, Canada, and implemented the new product in Australian Data Center. This new product represented a major strategic change - decentralizing authorization processes. RSC not only can be customized to fully support regional needs and reduced message response time by 60%, but also generated $20+MM in revenue per annum.
• Established offshore development center in Chennai, India. Exercised Global Resourcing and Outsourcing Models to recruit talents and fulfill enterprise resource needs from a short, medium, and long-term perspective.
• Created Enterprise Data Warehouse (Oracle) to support Data Integrity, Data Quality Analytics and MIS Reporting.